APDCL Customer Care Number - 24x7 Helpline and Complaint Details

Need the APDCL customer care number? Find 24x7 helpline details, complaint assistance, and service support information in one place.
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APDCL Customer Care Number - 24x7 Helpline and Complaint Details
3 mins read
23-03-26

APDCL customer care number and helpline details

Assam Power Distribution Company Limited (APDCL) supplies electricity to homes and businesses across the state. Customers who experience issues such as billing errors, power outages, meter-related problems, or need support for new connections can reach out through the APDCL customer care number for quick assistance. The support team helps lodge complaints, track service requests, and provide updates on electricity‑related services. Below is the latest helpline and complaint support information available from publicly accessible sources.

APDCL customer care number and helpline details

Assam Power Distribution Company Limited (APDCL) provides multiple customer support options to help consumers resolve electricity‑related issues quickly. Whether it is a billing concern, meter problem, power interruption, or a new service request, customers can reach the support team using the official APDCL customer care number or other helpline channels listed below. These contact points ensure faster assistance and a smooth complaint‑resolution experience.

APDCL complaint number

The primary APDCL complaint number 1912 is available for consumers calling from within Assam. Customers can use this toll‑free number to report electricity outages, voltage fluctuations, billing discrepancies, and other service‑related issues.
For those calling from outside Assam, APDCL provides two additional helpline numbers: 0361‑3126201 and 0361‑2803200. When raising a billing complaint, consumers are advised to share their consumer number and subdivision name to help the support team process the request efficiently.

APDCL WhatsApp number

APDCL also offers a convenient WhatsApp‑based support channel at 7575999666. Consumers can use this number to register complaints, check the status of service requests, or seek clarity on billing concerns. While submitting queries, mentioning the consumer number and subdivision details improves response accuracy.

APDCL email support

For detailed queries or written complaints, customers can contact the team via email at support@apdcl.org. This channel is suitable for issues that require documentation, such as meter inaccuracies or disputed bills. To ensure proper handling, include information such as consumer name, consumer number, bill number, and meter details.

APDCL customer care services

The APDCL customer care team supports consumers with a wide range of services, including:

  • Electricity bill disputes
  • Power supply issues or outages
  • Requests for new electricity connections
  •  Meter repair or replacement
  • General service inquiries
  • Complaint filing and tracking

Customers may contact the APDCL customer service number, WhatsApp support, or email depending on their requirement.

APDCL support numbers

Power complaints (within Assam): 1912
Customer care (outside Assam): 0361‑3126201 / 0361‑2803200
WhatsApp support: 7575999666
Email: support@apdcl.org

How to file a complaint with APDCL

Consumers should begin by registering complaints through the primary helpline channels. Always provide the consumer name, consumer number, bill number, and meter number for accurate processing. If an issue remains unresolved, it can be escalated through the Consumer Grievance Redressal system.

Consumer Grievance Redressal Forum (CGRF)

If timely resolution is not provided, consumers may approach the CGRF. Offices are located in Tezpur, Dibrugarh, Jorhat, Silchar, Rangia, Bongaigaon, Nagaon, and Guwahati.

Electricity Ombudsman – Assam

Unresolved cases after CGRF review can be escalated to the Electricity Ombudsman.
Ombudsman: Shri Moloy Bora, IAS (Retd.)
Address: ASEB Campus, Sixth Mile, Guwahati – 781022
Phone: (0361) 2234442

Frequently asked questions

 How can I check the status of my APDCL complaint?

You can track your APDCL complaint status online by entering your Application or Docket Number on the official APDCL Consumer Grievance Redressal Portal. The portal displays your current status and full status history. Visit: https://www.apdcl.org/cgrf/noauth/trackStatus

What are the working hours of APDCL customer care?

APDCL provides 24×7 customer support through its helpline number 1912. General office working hours are 09:30 AM to 05:00 PM as listed on the UMANG Department page for APDCL.

How long does APDCL take to resolve complaints?

Complaint resolution depends on the level of escalation. If unresolved at Level 1 or 2, consumers may escalate to the CGRF. If the CGRF does not resolve the issue within 30 days or the consumer is dissatisfied, the case can be taken to the Electricity Ombudsman.

Can I update my contact details with APDCL customer care?

Yes, APDCL allows you to update your mobile number online. Visit the official APDCL mobile update portal, enter your consumer details, verify through OTP, and submit. You may also update your details by contacting customer care or visiting your nearest subdivision office.

Where can I find my APDCL consumer number?

Your APDCL consumer number is printed on your electricity bill. You can also retrieve your new 12‑digit consumer number by entering your old number on the APDCL RMS portal’s “Know Your New Consumer Number” page.

Does APDCL provide SMS updates for registered complaints?

APDCL sends legitimate SMS alerts only from the official sender ID DAPDCL. Consumers receive service-related messages, including complaint updates, but must stay alert to fake scam messages. Any suspicious SMS should be reported to 1912.

What documents are required for new connection-related queries?

Documents required include a passport-size photo, identity proof (Aadhaar, Voter ID, Driving Licence, etc.), address proof, proof of legal occupancy (holding number, rent agreement, sale deed), NOC or affidavit if not the owner, and an electrical test report. All copies must be self‑attested.

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