The Assam Power Distribution Company Limited (APDCL) is responsible for the distribution and management of electricity across Assam. It serves both rural and urban areas, providing electricity to a diverse consumer base. To effectively manage the vast number of consumers, APDCL assigns a unique consumer number to every customer. This number is crucial for several activities, including bill payment, tracking usage, and addressing service-related queries. Whether you are located in a city or a remote village in Assam, your APDCL electricity consumer number ensures that all your interactions with the company are smooth and hassle-free. Understanding this number and its importance is key to managing your electricity account.

The consumer number is typically found on your electricity bill and is essential for accessing various APDCL services. It helps the company identify individual accounts and manage everything from billing to complaint resolution. Knowing your APDCL consumer number ensures that you can seamlessly complete transactions and access services without delays.

What is a APDCL consumer number

The APDCL consumer number is an identification code issued to every customer. It is usually an 11-digit number printed on your monthly electricity bill. This number is used to manage your account and services provided by APDCL. The consumer number helps APDCL keep track of your electricity consumption, billing history, and any service requests you might have made. It is also needed when you need to contact customer service regarding bill-related queries, complaints, or issues with your electricity supply. Consumers should ensure they have their number handy for any communication with APDCL.

With the use of the consumer number, you can pay monthly electricity bill on Bajaj Finserv with ease. Bajaj Pay - the BBPS platform on Bajaj Finserv ensures a secure and hassle-free experience.

Why do you need your consumer number

Your APDCL consumer number is vital for several reasons. First and foremost, it is required when making your electricity bill payments. Whether you are paying through an online platform or at a physical counter, you need this number to proceed with your transaction. The consumer number also serves as a reference point for tracking your payment history. Additionally, if you face any issues, such as incorrect billing or power supply interruptions, you will need to provide your consumer number to get timely assistance from APDCL’s customer service. Without it, resolving service issues becomes challenging, as the company uses this number to access your account details and service history.

Furthermore, the consumer number is necessary if you want to check your account status, including previous bills and payments. It streamlines communication with the company, ensuring that your inquiries are directed to the appropriate department.

Step-by-step guide to finding your consumer number

If you are unable to locate your APDCL consumer number, follow these steps:

• Check your electricity bill: The consumer number is usually printed at the top of your bill. Look for an 11-digit number under headings like ‘CONSUMER NUMBER’ or ‘SERVICE NUMBER’.
• Login to the APDCL website: Visit the official APDCL website and log into your account using your registered credentials. Once logged in, you can find your consumer number in your account details section.
• Use the APDCL mobile app: Download the APDCL mobile app, available for both Android and iOS. After logging in, navigate to the account or bill section, where your consumer number will be displayed.
• Contact customer care: If you cannot access your bill or the online platforms, contact APDCL customer care and provide them with your name and address. They will assist you in retrieving your consumer number.

Alternative methods to retrieve your consumer number

If you are unable to retrieve your APDCL consumer number through the above steps, you can try the following alternative methods:

• Check past emails or SMS: If you receive your electricity bills via email or SMS, search through your old messages. Your consumer number is usually included in these communications.
• Visit the nearest APDCL office: Go to the nearest APDCL office with your ID and address proof. They will assist you in locating your consumer number.

APDCL has partnered with Bajaj Finserv to offer customers a seamless experience in managing their electricity bills. Through this collaboration, consumers can easily pay their bills, download receipts, and track payment history. Bajaj Finserv provides a wide range of payment options. These include debit cards, credit cards, Bajaj Pay UPI, and internet banking. This makes the electricity bill payment process fast and convenient. Consumers can also schedule payments or set up automatic payments. This ensures they never miss a due date. The partnership simplifies the experience by offering multiple methods and platforms for quick and secure payments.

Steps to pay APDCL electricity bill using consumer number on Bajaj Finserv website

Here are the steps to pay electricity bill using consumer number:

1. Visit the Bajaj Finserv website

2. Navigate to ‘ELECTRICITY BILL PAYMENT’ under the ‘PAYMENTS’ section drop-down and click on ‘PAY NOW’

3. Select ‘APDCL’ as your electricity provider from the drop-down

4. Enter consumer number and click on ‘FETCH YOUR BILL’

5. On the next page verify the bill details and amount

6. Click on ‘PROCEED TO PAY’ to initiate payment process

7. Choose from the available payment options: net banking, credit/debit cards, Bajaj Pay UPI, or Bajaj Pay Wallet

Fees and charges

A convenience fee of up to 2% (inclusive of applicable taxes) will be charged. For more information on fees and charges, click here.

Note: For failed transactions, the total amount, including charges except taxes, is reversed.