Power distribution companies and state electricity boards aim to address power supply complaints effectively through call centers. These centres operate 24/7 and accept customer complaints via multiple channels, including telephone, fax, and email.

To report power supply issues, call the specific helpline number 1912 designated for electricity call centers.

• Customer complaints are registered promptly and communicated to field personnel for timely resolution.
• The complaint status is regularly monitored and updated for customer awareness.
• Call centre personnel can provide information on the status of registered complaints.

India's electricity distribution varies by state. If you are unsure about your board, it is usually mentioned on your electricity bill. A quick online search using your location can also help identify the specific board responsible for your area.

Beyond phone numbers

While phone calls are a common way to reach customer care, some electricity boards offer alternative channels:

• Online complaint portals: Many boards allow online complaint registration for a more convenient experience.
• Mobile Apps: Some boards have mobile apps where you can report outages, track bills, and access other services.

In addition to finding the customer care number of your electricity board you can also pay your electricity bills on Bajaj Finance. The Bajaj Pay platform on Bajaj Finance makes this feasible providing secure and instant transactions.

Conclusion

A well-informed consumer is an empowered consumer. By knowing how to find and contact your electricity board's customer care, you can ensure a smoother experience in managing your electricity connection and resolving any issues that might arise.