Paschimanchal Vidyut Vitran Nigam Limited (PVVNL) is the power distribution company that supplies electricity to the western regions of Uttar Pradesh, covering 14 districts.
PVVNL has more than 20 million consumers, including domestic, commercial, industrial, and agricultural customers. PVVNL strives to provide uninterrupted, quality, and affordable power supply to its consumers, and to achieve this, it has established various channels of communication and grievance redressal.
One of the most convenient and easy ways to contact PVVNL is through its customer care number.
PVVNL toll free customer care number
PVVNL has a toll-free customer care number that can be dialed from any landline or mobile phone within Uttar Pradesh.
The PVVNL customer care number toll free is 1800-410-1912. This number is available 24x7 and can be used for various purposes, such as:
- Registering complaints or queries related to power supply, billing, metering, connection, disconnection, etc.
- Checking the status of existing complaints or queries.
- Requesting for new connections or changes in existing connections.
- Getting information about tariff plans, schemes, subsidies, etc.
- Providing feedback or suggestions to improve PVVNL's services.
The PVVNL toll free customer care number is also integrated with an IVRS (Interactive Voice Response System) that can provide automated information and guidance to the callers.
The IVRS can also connect the callers to the respective divisional or sub-divisional offices of PVVNL, where they can speak to the concerned officials or staff.
PVVNL complaint number
In addition to the toll-free customer care number, PVVNL also has a dedicated complaint number that can be used to register complaints or grievances related to power supply or billing.
The PVVNL complaint number is 1912. This number is also available 24x7 and can be dialed from any landline or mobile phone within Uttar Pradesh. The PVVNL complaint number can be used for the following purposes:
- Registering complaints or grievances related to power supply interruptions, voltage fluctuations, power theft, damaged equipment, etc.
- Escalating the complaints or grievances that have not been resolved by the toll-free customer care number or the divisional or sub-divisional offices.
- Seeking compensation or reimbursement for any loss or damage caused by PVVNL's negligence or fault.
The PVVNL complaint number is also linked with an online portal, where the customers can register their complaints or grievances, check their status, and view the action taken by PVVNL. The online portal can be accessed through the official PVVNL website.
Conclusion
PVVNL is committed to providing satisfactory and efficient services to its customers, and to ensure this, it has established various modes of communication and grievance redressal.
The PVVNL customer care number and the PVVNL complaint number are two of the most convenient and effective ways to contact PVVNL and get solutions for any issues or problems related to power supply or billing.
Customers can also use Bajaj Pay on Bajaj Finserv to pay their PVVNL bills online in a seamless and secure manner. The Bajaj Finserv BBPS Platform is a one-stop solution for paying various utility bills, such as electricity, water, gas, etc., using multiple payment options, such as credit cards, debit cards, net banking, UPI, wallets, etc.
