BESCOM Customer Care Number: Your Guide to Hassle-Free Service

Here is a detailed guide on BESCOM customer care services, including their toll-free and complaint numbers.
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BESCOM Customer Care Number: Your Guide to Hassle-Free Service
4 mins read
16 Feb 2024

BESCOM operates multiple customer support centers across its service areas. These centers are designed to assist consumers with a range of issues, including new connections, billing queries, payment issues, and service complaints.

Bangalore Electricity Supply Company Limited (BESCOM) is the power distribution company that supplies electricity to the city of Bangalore and its surrounding areas, covering eight districts of Karnataka.

BESCOM has more than 10 million consumers, including domestic, commercial, industrial, and agricultural customers.

BESCOM aims to provide uninterrupted, quality, and affordable power supply to its consumers, and to achieve this, it has established various channels of communication and grievance redressal. One of the most convenient and easy ways to contact is through its BESCOM customer care number.

You can quickly make BESCOM bill payment online using the Bajaj Pay platform on Bajaj Finserv. The Bharat Bill Payment System (BBPS) provides a convenient and secure method for paying electricity bills, making it a popular choice for consumers nationwide. Through the Bajaj Finserv BBPS platform, you can use various payment modes such as credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI to complete your BESCOM bill payments.

BESCOM toll free customer care number

BESCOM has a toll-free customer care number that can be dialed from any landline or mobile phone within Karnataka.

The BESCOM customer care number toll free is 1912. This number is available 24x7 and can be used for various purposes, such as:

  • Registering complaints or queries related to power supply, billing, metering, connection, disconnection, etc.
  • Checking the status of existing complaints or queries.
  • Requesting for new connections or changes in existing connections.
  • Getting information about tariff plans, schemes, subsidies, etc.
  • Providing feedback or suggestions to improve BESCOM's services.

The BESCOM toll free customer care number is also integrated with an IVRS (Interactive Voice Response System) that can provide automated information and guidance to the callers.

The IVRS can also connect the callers to the respective divisional or sub-divisional offices of BESCOM, where they can speak to the concerned officials or staff.

How to register BESCOM complaint online

To register a BESCOM (Bangalore Electricity Supply Company) complaint online, follow these simple steps:

  1. Go to the official BESCOM website
  2. On the homepage, look for the ‘Customer Services’ tab and click on the ‘Lodge a Complaint’ or ‘Online Complaints’ option.
  3. Provide your BESCOM account number, registered mobile number, and other necessary details such as the type of complaint (power outage, billing issues, etc.).
  4. After filling in the details, click on the ‘Submit’ button. You will receive a reference number for tracking your complaint status.

Alternatively, you can also lodge complaints via the BESCOM Mithra app or by calling their 24x7 helpline at 1912.

BESCOM electricity complaint number

In addition to the toll-free customer care number, BESCOM also has a dedicated complaint number that can be used to register complaints or grievances related to power supply or billing. The BESCOM complaint number is 080-22873333. This number is also available 24x7 and can be dialed from any landline or mobile phone within Karnataka. The BESCOM complaint number can be used for the following purposes:

  • Registering complaints or grievances related to power supply interruptions, voltage fluctuations, power theft, damaged equipment, etc.
  • Escalating the complaints or grievances that have not been resolved by the toll-free customer care number or the divisional or sub-divisional offices.
  • Seeking compensation or reimbursement for any loss or damage caused by BESCOM's negligence or fault.

The BESCOM electricity complaint number is also linked with an online portal, where the customers can register their complaints or grievances, check their status, and view the action taken by BESCOM.

The online portal can be accessed through the official BESCOM website.

Conclusion

BESCOM values its customers and their feedback, and to ensure their satisfaction and convenience, it has created various ways to communicate and resolve their issues or problems related to power supply or billing.

The customers can easily contact BESCOM through its customer care number or its complaint number and get prompt and effective solutions.

The customers can also enjoy the benefits of online bill payment through the Bajaj Finserv BBPS Platform, which is a simple and secure way to pay various utility bills using different payment modes.

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Frequently asked questions

What to do if BESCOM customer care number 1912 is not working?

If BESCOM's helpline 1912 is not working, residents can use the BESCOM mobile app, lodge complaints via the BESCOM website, or visit the nearest BESCOM office for assistance.

Does BESCOM offer WhatsApp support?

Yes, BESCOM offers WhatsApp support. Customers can contact BESCOM through WhatsApp at +91-9449844640 for assistance with billing, complaints, and other service-related queries.

How do I update my contact information with BESCOM customer care?

To update your contact information with BESCOM, log in to the BESCOM website or mobile app, navigate to the profile section, and update your details. You can also visit a BESCOM customer support center.

What are BESCOM's working hours for customer care?

BESCOM's customer care centers typically operate from 9:00 AM to 6:00 PM on weekdays. However, the 24/7 helpline (1912) and online services are available at all times for customer support.

How can I contact BESCOM Customer Care for emergency services?

You can contact BESCOM Customer Care for emergency services by dialing 1912, their 24x7 helpline. This number is dedicated to addressing issues like power outages, electrical faults, or urgent service interruptions.

What information do I need to provide when calling BESCOM Customer Care?

When calling BESCOM Customer Care, provide your account number, registered phone number, location address, and details about the issue (such as power failure or service disruptions). This information helps the team identify and resolve your issue efficiently.

Can I register a complaint through the BESCOM Customer Care Number?

Yes, you can register a complaint by calling 1912, BESCOM's Customer Care number. The representative will log your complaint, and you'll receive a complaint reference number for tracking the status of your issue.

Are there alternative ways to contact BESCOM Customer Care besides the phone number?

Besides the phone, you can contact BESCOM Customer Care through the BESCOM Mithra app, their online complaint portal, or via email. These options offer flexibility for non-urgent service issues or inquiries.

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