TNEB Customer Care Number for Instant Support

Get 24x7 assistance through TNEB customer care number, toll-free helpline and customer service support for quick help.
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TNEB Customer Care Number for Instant Support
3 mins read
19 March 2026

About Tamil Nadu Electricity Board (TNEB)

Tamil Nadu Electricity Board (TNEB), now operating through Tamil Nadu Generation and Distribution Corporation (TANGEDCO), is responsible for electricity generation and distribution across the state of Tamil Nadu. The utility supplies power to major cities such as Chennai, Coimbatore, Madurai, Tiruchirappalli, Salem, Tirunelveli, Erode, Vellore, and other regions in the state. You need to make TNEB bill payments on time to ensure you receive an uninterrupted power supply.

You can view TNEB online bill and make the payment instantly via Bajaj Pay platform. Bharat Bill Payment System (BBPS) offers a simple and secure way to pay electricity bills, making it a popular choice for consumers across the country.

TNEB customer care number

TNEB has several customer care numbers depending on your needs:

1. TNEB toll-free customer care number:

  • 1912 (for BSNL users, power complaints): Dial 1912 if you are a BSNL user with a power-related complaint. This toll-free helpline is dedicated to addressing your concerns promptly.
  • 0441912 (for non-BSNL users): Non-BSNL users can call 0441912 to report power complaints without incurring any charges. This toll-free number ensures accessibility for a broader range of users.

2. TNEB complaint number:

  • 94987 94987 (Call centre no.): For general inquiries and assistance, use the TNEB all-India contact number 94987 94987 to connect with the call centre and get information on various services.
  • 044-2852 4422 (General info): Another option for obtaining general information is the TNEB contact number 044-2852 4422. Call this line for queries related to TNEB services, policies, and other non-compliant matters.
  • 044-2852 1109 (Another for general info): TNEB offers an additional contact number, 044-2852 1109, for general inquiries. Use this line for any non-urgent information you may need.
  • 94458-50811 (Whatsapp): Embracing modern communication methods, TNEB extends its customer care to WhatsApp users. Save 94458-50811 in your contacts to reach out through WhatsApp for a convenient and efficient way to communicate.

TNEB Customer Care Contact Details

Service type

Contact number / Email

Power complaint helpline

1912

For non-BSNL users

044-1912

Call centre number

94987 94987

General information

044-2852 4422

Additional enquiry number

044-2852 1109

WhatsApp support

94458 50811

Customer support email

cpro@tnebnet.org


How to raise a complaint for TNEB online

To raise a complaint with TNEB (Tamil Nadu Electricity Board) online, follow these steps:

  1. Go to the official TNEB website
  2. If you already have an account, log in with your credentials. If not, register by clicking on the ‘NEW USER’ link and completing the registration form
  3. After logging in, go to the ‘CONSUMER SERVICES’ tab and click on ‘LODGE A COMPLAINT’
  4. Choose the nature of your complaint (e.g., power failure, billing issues, etc.) from the dropdown menu
  5. Enter details like your Service Number (found on your electricity bill), registered mobile number, and a description of the issue
  6. Click ‘SUBMIT’ to raise your complaint. You will receive a complaint reference number to track the status of your complaint

Alternatively, you can raise complaints via the TNEB mobile app or through their 24x7 helpline (1912)

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Frequently asked questions

How do I update my contact information with TNEB customer care?

You cannot update your contact information through WhatsApp. Visit your nearest TNEB office or their website.

What happens if I miss the due date for my TNEB Electricity bill?

Late payment penalties are likely added to your next bill. Clear dues as soon as possible to avoid disconnection.

What is the consumer number of TNEB?

The consumer number of TNEB (Tamil Nadu Electricity Board) is a unique identification number assigned to each electricity consumer. You can find it on your electricity bill, usually labelled as Service Number or Consumer Number.

Is it safe to pay the TNEB electricity bill online through BBPS?

Yes, it is entirely safe. The Bharat Bill Payment System (BBPS) is a Reserve Bank of India-conceptualised ecosystem that offers a secure, interoperable platform for utility payments. Transactions are protected by multi-layered encryption and robust security protocols provided by verified banks and official payment service providers.

How long does it take for a TNEB bill payment to be reflected after payment?

Payments made through the official TANGEDCO portal or mobile app are typically reflected instantly or within a few hours. However, payments processed via third-party BBPS apps may take 2 to 3 working days to sync with the TNEB backend servers and update your official billing status.

Can I pay someone else’s TNEB electricity bill online?

Yes, you can pay a bill for another person provided you have their Service Connection Number (consumer ID). The online payment systems do not require the payer to be the account holder; you simply need to fetch the bill details and complete the transaction using any valid payment method.

How can customers track a raised TNEB electricity complaint online?

Customers can track the status of their grievance through the Consumer Grievance Redressal Forum (CGRF) portal on the official TNEB/TANGEDCO website. By entering the Petition ID or complaint registration number in the "Petition Status" section, you can view real-time updates on the resolution progress.

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