The BESL (Bihar Electricity Supply Limited) is a regional electricity board responsible for supplying power to various districts in Bihar. It serves both urban and rural areas, ensuring that residents have access to a reliable electricity supply. As part of their service, BESL provides every consumer with a unique identification known as the consumer number. This number is essential for managing all billing-related activities, such as bill payment, complaint registration, and account inquiries. Consumers must know their consumer number to efficiently handle any BESL-related services.

With the use of the consumer number, you can pay monthly electricity bill on Bajaj Finserv with ease. Bajaj Pay - the BBPS platform on Bajaj Finserv ensures a secure and hassle-free experience.

What is a BESL consumer number

Each BESL consumer is assigned a distinct consumer number, which acts as a unique identifier for every account. It helps the company maintain detailed records of electricity consumption, billing history, and payment activities for each household or business. The consumer number is found on the top part of your BESL electricity bill. It plays a crucial role in managing your electricity account and resolving any service issues promptly. Without it, consumers may face delays in accessing customer support and making payments.

Why do you need your consumer number

The consumer number is vital for all interactions with BESL. It ensures that the board can quickly identify your account, track your electricity consumption, and assist with any queries. It is also required when paying bills through different online platforms, registering complaints, or requesting a service upgrade. Additionally, it helps avoid confusion by distinguishing your account from others. Without your consumer number, it becomes challenging to settle payments, verify account details, or request services like meter changes. Therefore, keeping your consumer number handy ensures smooth communication with BESL.

Step-by-step guide to finding your consumer number

Finding your BESL consumer number is easy. Follow these steps:

• Locate your BESL electricity bill: The consumer number is typically printed at the top or front page of your BESL electricity bill.
• Check for BESL notifications: If you receive SMS alerts or email updates from BESL, your consumer number may be included in those messages.
• Visit the BESL website: You can log into your BESL online account using your mobile number or email to retrieve the consumer number.
• Contact BESL customer care: If you cannot access your bill, you can call BESL customer service with your account details, and they will provide your consumer number.
• Bajaj Finserv app or website: You can also access your BESL consumer number by logging into the Bajaj Finserv app or website and checking your bill.

Alternative methods to retrieve your consumer number

If you lose your physical bill or cannot remember your consumer number, BESL offers alternative methods to retrieve it:

1. Use your Aadhaar card: BESL may link your consumer number to your Aadhaar card. You can verify this through the BESL website.
2. SMS service: Send a request via SMS to BESL’s customer care number, and they may reply with your consumer number.
3. Mobile app: BESL’s mobile application also allows users to retrieve their consumer number by logging in with their registered mobile number.

BESL has partnered with Bajaj Finserv to offer customers a seamless experience in managing their electricity bills. Through this collaboration, consumers can easily pay their bills, download receipts, and track payment history. Bajaj Finserv provides a wide range of payment options. These include debit cards, credit cards, Bajaj Pay UPI, and internet banking. This makes the electricity bill payment process fast and convenient. Consumers can also schedule payments or set up automatic payments. This ensures they never miss a due date. The partnership simplifies the experience by offering multiple methods and platforms for quick and secure payments.

Steps to pay BESL electricity bill using consumer number on Bajaj Finserv website

Here are the steps to pay electricity bill using consumer number:

1. Visit the Bajaj Finserv website

2. Navigate to ‘ELECTRICITY BILL PAYMENT’ under the ‘PAYMENTS’ section drop-down and click on ‘PAY NOW’

3. Select ‘BESL’ as your electricity provider from the drop-down

4. Enter consumer number and click on ‘FETCH YOUR BILL’

5. On the next page verify the bill details and amount

6. Click on ‘PROCEED TO PAY’ to initiate payment process

7. Choose from the available payment options: net banking, credit/debit cards, Bajaj Pay UPI, or Bajaj Pay Wallet

Fees and charges

A convenience fee of up to 2% (inclusive of applicable taxes) will be charged. For more information on fees and charges, click here.

Note: For failed transactions, the total amount, including charges except taxes, is reversed.