Explore the process of activating a Jio SIM without any hassle.
How to activate a Jio SIM online (new SIM and eSIM)
To activate a new Jio SIM, dial 1977 and complete tele-verification. For a Jio eSIM, send GETESIM with your EID and IMEI to 199.
How to activate a new Jio SIM card (tele-verification)
Activating a new Jio SIM takes just a few steps through tele-verification, as shown below.
- Insert your new Jio SIM into your phone.
- Dial 1977 from the new Jio number to start tele-verification.
- Verify your identity using one of these options: enter the 5-digit T-PIN (tele-verification PIN) sent to your alternate number, enter the last 4 digits of your Aadhaar, Voter ID or Passport, or connect to a contact centre advisor.
- For data-only activation, dial 1800-890-1977 from any number and follow the IVR.
- After successful verification, your Jio services are activated, usually within a few hours.
How will I know when my Jio SIM is ready
You will know your Jio SIM is active when you receive a confirmation SMS and see the network bars on your device; if you do not, restart your device. You will receive a confirmation SMS from Jio once your SIM is activated. Additionally, you will notice the network signal bars appearing on your device, indicating that the SIM is ready for use.
You may need to restart your device if you do not see the network signal immediately.
What documents do I need to carry to get a Jio SIM
To get a new Jio SIM, you need valid proof of identity and address, such as Aadhaar, Passport, Voter ID or Driving Licence. To obtain a Jio SIM, you must provide valid proof of identity and proof of address documents. Acceptable documents include but are not limited to, an Aadhaar card, Passport, Voter ID, or a Driver’s License.
The exact requirements may vary, so it is best to check with the retailer or Jio's official website for the latest information.
Recharge and payment charges
For your Jio mobile recharges and bill payments, you can use Bajaj Pay on Bajaj Finance, which runs on the Bharat Connect platform, for a quick and secure payment. Any charges that apply are shown clearly at checkout before you confirm, so you can review the full amount and pay only once you are happy with the total.
Conclusion
Activating a Jio SIM or eSIM is a simple process that can be completed quickly, allowing you to enjoy Jio's extensive range of services without delay.
Whether you are a new user getting a Jio SIM for the first time or switching to an eSIM, the process is designed to be seamless and user-friendly.
Browse popular Jio recharge plans and packs
| Jio 5G plans | Jio postpaid plans | Jio data plans |
| Jio SMS plans | Jio Rs. 199 plan | Jio Rs. 239 plan |
| Jio Rs. 249 plan | Jio Rs. 209 plan | Jio Rs. 449 plan |
| Jio Rs. 949 plan | Jio Rs. 1029 plan | Jio Rs. 859 plan |
Recharge and Pay Bills
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Frequently asked questions
Postpaid users can activate their Jio SIM by visiting a Jio store or retailer with the necessary KYC documents. The activation process will be initiated by the store personnel. Remember to choose your preferred postpaid plan at the time of activation.
To activate an upcoming plan on your Jio number using the MyJio app, follow these steps:
- Open the MyJio app and sign in with your Jio number
- Navigate to the 'My Plans' section, where you’ll see your current plan and any upcoming plans
- Select the upcoming plan you wish to activate and follow the prompts to activate it immediately
To reactivate your old Jio SIM card:
- Visit the nearest Jio Store with a valid ID proof.
- Request for reactivation of your SIM card.
- Complete the verification process as required by the store representative.
Yes, a deactivated Jio SIM can be reactivated. You need to visit a Jio Store with your ID proof and request for reactivation. The process usually involves verification and may take a few hours to a couple of days.
A Jio SIM will remain active for a certain period even if not recharged. However, after a prolonged period of inactivity and non-recharge, the SIM may get deactivated. It is advisable to keep your SIM active by recharging it periodically.
To activate a Jio eSIM online, send GETESIM followed by your EID and IMEI to 199 from your Jio number. Confirm your consent as prompted, answer the IVR call from +91 2235072222, then scan the QR code that Jio emails you.
You can get a Jio eSIM online by sending the GETESIM SMS to 199, or by switching to eSIM in the MyJio app. You need an eSIM-enabled device. Alternatively, visit a Jio Store with valid ID proof to get one.
If you miss the Jio eSIM IVR call from +91 2235072222, send RECALL to 199 to request a callback. If you are roaming internationally, send RECALL to +91 70188 99999 instead. You can then answer the callback to complete activation.
After you give consent, Jio eSIM activation has a two-hour cooling period, as per DoT guidelines. Your old SIM keeps working during this time. Once the period ends, you receive an SMS to install your eSIM profile and complete activation.
