How can I escalate an issue if it is not resolved by regular customer care support?

If your issue is not resolved by regular customer care support, you can escalate it by following these steps: Open the MyJio app. Click on ‘JioCare’ in the bottom bar to run diagnostics. If the issue persists, click on 'Raise a service request’

How do I connect directly to Jio customer care?

There are several options to connect directly with the Jio customer care, such as: Dial 199 from your Jio number (toll-free). Call 1800 88 99999 from any phone number, including landlines. Chat with JioCare via the MyJio app or visit their website.

How do I raise a complaint on My Jio app?

Follow the below steps to raise a complaint on the My Jio app: Open the MyJio app Select the ‘Fiber’ tab Click on ‘JioCare’ and run diagnostics If needed, click on 'Raise a service request

How do I connect to Jio network?

To connect to the Jio network, follow these steps: Ensure you have a Jio SIM card inserted in your phone Turn on mobile data and wait for the network to connect If you face any issues, you can chat with JioCare on the MyJio app or visit their website

Is there a specific customer care number for Jio broadband services?

For Jio broadband services, you can reach out via: Chat on MyJio or visit the Jio website. Call 7000570005 for JioFiber or JioAirFiber support.

What are the new applications offered by Jio?

Jio has recently introduced several new applications, including: Jio Brain : An AI service aimed at providing solutions across various sectors like retail, entertainment, and healthcare. Jio Phone Call AI : Allows users to record, transcribe, and translate phone calls. Jio Cloud AI : Offers up to 100GB of free cloud storage. Jio TV+: An integrated platform combining live TV, on-demand shows, and apps. Jio Home IoT : Enhances smart home device integration

Jio Customer Care Contact Number 2026

Dial Jio helpline at 199 for swift assistance with queries, and account management. The dedicated team is here to help you promptly and efficiently, ensuring a seamless experience with Jio SIM.

Jio Customer Care: Your Instant Solution Provider for Jio Recharge

Jio is one of the largest telecom operators in India, with more than 400 million subscribers. The company is well-known for its affordable prepaid and Jio postpaid plans, which offer unlimited voice calls, high-speed internet data, and access to various Jio apps.

Bajaj Pay, the BBPS platform on Bajaj Finserv allows you to recharge your mobile with Jio recharge plans instantly and securely. Customers can use various payment modes like credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI for prepaid mobile recharge..

For diverse services, Jio provides dedicated customer care numbers to ensure you get the support you need. Whether it is checking your balance, addressing complaints, or seeking assistance with JioFiber or JioAirFiber, the numbers are at your fingertips.

Jio customer care number:

199: Dial this number from your Jio SIM for any inquiries or support. It is the primary Jio customer care number for mobile subscribers.

Jio helpline number:

1800-88-99999: This toll-free number can be dialled from any phone, including non-Jio numbers, to reach Jio customer care. It is a convenient option if you do not have a Jio SIM or are calling from abroad.

Jio balance check number:

*333#: Dial this USSD code from your Jio mobile number to check your current balance, validity, and data usage. It is a quick and easy way to stay on top of your account information.

Jio complaint number:

198: Dial this number from your Jio SIM to register a complaint or seek assistance with technical issues. It is the dedicated helpline for addressing customer concerns and resolving problems.

Jio customer care numbers list

Service	Number / Code	Status / Note
Jio Balance Check	1299 (Missed Call)	Updated: Most users now use 1299; dial and it disconnects to send an SMS with full balance/validity.
Jio USSD Balance	*333#	Still active for main balance.
WhatsApp Support	70007 70007	Send "Hi" for mobile-related help.
JioFiber / AirFiber WhatsApp	70005 70005	Centralized WhatsApp for all home broadband.
Mobile Customer Care	199	Dial from your Jio SIM (24/7).
Mobile Complaint Helpline	198	Dial from your Jio SIM for network/billing issues.
General Enquiry (IVR)	1991	Automated data/validity info.
Tele-verification	1977	To activate new SIM (Voice + Data).
Data-only Activation	1800 890 1977	For activating data-only SIMs from any number.
International Roaming	+91 70188 99999	Toll-free when calling from a Jio number while abroad.
General Support (Non-Jio)	1800 889 9999	Use this if calling from Airtel/VI/Landline.
Porting & New Connection	1800 889 3999	Specialized desk for MNP (Porting).
JioFiber / AirFiber Support	1800 896 9999	Dedicated 24/7 broadband helpline.
Business / Enterprise	1800 889 9444	For connectivity and office solutions.
Jio Device Support	1800 890 9999	For JioPhone, JioFi, and JioBook issues.

Check customer care number of other providers

Airtel customer care number

BSNL customer care number

Vodafone customer care number

Bajaj Finserv App for All Your Financial Needs and Goals

Trusted by 50 million+ customers in India, Bajaj Finserv App is a one-stop solution for all your financial needs and goals.

You can use the Bajaj Finserv App to:

Apply for loans online, such as Instant Personal Loan, Home Loan, Business Loan, Gold Loan, and more.
Explore and apply for co-branded credit cards online.
Invest in fixed deposits and mutual funds on the app.
Choose from multiple insurance for your health, motor and even pocket insurance, from various insurance providers.
Pay and manage your bills and recharges using the BBPS platform. Use Bajaj Pay and Bajaj Wallet for quick and simple money transfers and transactions.
Apply for Insta EMI Card and get a pre-approved limit on the app. Explore over 1 million products on the app that can be purchased from a partner store on Easy EMIs.
Shop from over 100+ brand partners that offer a diverse range of products and services.
Use specialised tools like EMI calculators, SIP Calculators
Check your credit score, download loan statements and even get quick customer support—all on the app.

Download the Bajaj Finserv App today and experience the convenience of managing your finances on one app.

Disclaimer

Bajaj Finance Limited (“BFL”) is a Non-Banking Finance Company (NBFC) and Prepaid Payment Instrument Issuer offering financial services viz., loans, deposits, Bajaj Pay Wallet, Bajaj Pay UPI, bill payments and third-party wealth management products. The details mentioned in the respective product/ service document shall prevail in case of any inconsistency with respect to the information referring to BFL products and services on this page.

All other information, such as, the images, facts, statistics etc. (“information”) that are in addition to the details mentioned in the BFL’s product/ service document and which are being displayed on this page only depicts the summary of the information sourced from the public domain. The said information is neither owned by BFL nor it is to the exclusive knowledge of BFL. There may be inadvertent inaccuracies or typographical errors or delays in updating the said information. Hence, users are advised to independently exercise diligence by verifying complete information, including by consulting experts, if any. Users shall be the sole owner of the decision taken, if any, about suitability of the same.

Frequently asked questions

If your issue is not resolved by regular customer care support, you can escalate it by following these steps:

Open the MyJio app.
Click on ‘JioCare’ in the bottom bar to run diagnostics.
If the issue persists, click on 'Raise a service request’

You will not be charged for contacting Jio customer care. It is free of charge for both Jio prepaid and postpaid customers.

Jio customer care operates 24x7, so you can reach out anytime for assistance.

There are several options to connect directly with the Jio customer care, such as:

Dial 199 from your Jio number (toll-free).
Call 1800 88 99999 from any phone number, including landlines.
Chat with JioCare via the MyJio app or visit their website.

Follow the below steps to raise a complaint on the My Jio app:

Open the MyJio app
Select the ‘Fiber’ tab
Click on ‘JioCare’ and run diagnostics
If needed, click on 'Raise a service request

You can directly talk to Jio customer care by calling 199 from your Jio mobile number.Alternatively, you can chat with JioCare on the MyJio app or visit the official Jio website for more options.

If you have any complaints related to Jio services, you can call the Jio customer care helpline at 199. They will assist you with resolving your issues or addressing any concerns you may have.

For queries related to Jio DLT (Distributed Ledger Technology), you can call 199 from your Jio number or visit the Jio Support page for additional contact options.

To connect to the Jio network, follow these steps:

Ensure you have a Jio SIM card inserted in your phone
Turn on mobile data and wait for the network to connect
If you face any issues, you can chat with JioCare on the MyJio app or visit their website

For Jio broadband services, you can reach out via:

Chat on MyJio or visit the Jio website.
Call 7000570005 for JioFiber or JioAirFiber support.

Corporate clients can call 199 for queries related to mobile services.

For more personalised assistance, use the live chat option on MyJio.

As of the latest update, Jio has revised its prepaid mobile tariffs. The new plans start at Rs. 189 for a basic plan, with other popular plans including Rs. 299 for 1.5 GB/day and Rs. 3599 for an annual plan offering 2.5 GB/day. The price hike ranges from 12% to 27%, but the benefits like call minutes and data allowance remain unchanged.

Jio has recently introduced several new applications, including:

Jio Brain: An AI service aimed at providing solutions across various sectors like retail, entertainment, and healthcare.
Jio Phone Call AI: Allows users to record, transcribe, and translate phone calls.
Jio Cloud AI: Offers up to 100GB of free cloud storage.
Jio TV+: An integrated platform combining live TV, on-demand shows, and apps.
Jio Home IoT: Enhances smart home device integration

To activate your Jio SIM card, you need to complete the tele-verification process by calling 1977 from your Jio SIM. If you wish to activate only data services, you can dial 1800-890-1977 from any number.

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