Reach BSNL helpline number for 24/7 support, service assistance, and queries.
Contact BSNL customer care number for 24/7 helpline support
Bharat Sanchar Nigam Limited (BSNL) is a state-owned telecommunications company offering services such as wireline, Wi-Fi, data centre, and national long-distance connectivity across India. Operating under the Department of Telecommunications, Ministry of Communications, Government of India, BSNL is a key player in the Indian telecom sector.
For service-related assistance, customers can contact BSNL customer care by dialing 198, 1500, or 1800-345-1500 to get 24/7 support for prepaid services, balance enquiries, data issues, and complaints.
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How to register a complaint with BSNL customer care
If you want to register a complaint with BSNL customer care, you can do it via the BSNL website or customer care numbers. Below are the steps for the same:
Online complaint registration on BSNL website:
- Visit the BSNL website for complaints.
- Click on “Register Complaint.”
- Select the relevant service type.
- Fill in the necessary details as shown in the form.
- Click on “Submit Request” to register your complaint
Dial BSNL customer care numbers:
Bharat Fiber/Broandband/LandLine:
18004444 from BSNL or any other operator
GSM Postpaid / Prepaid:
1503 from BSNL mobile or Landline
1800-180-1503 from other operator mobile or Landline
WLL / CDMA:
1502 from BSNL mobile or Landline
1800-180-1502 from other operator mobile or Landline
Enterprise Services( MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc):
18004257007
SMS Short Code for BSNL-57007
SMS Other Operators-9482157007
Email Id-ebenquiry@bsnl.co.in
Leased Line Call Centre: 1800-425-1957
Service-specific numbers:
- 1503 (or 1800 180 1503): For GSM postpaid and prepaid mobile services.
- 1504 (or 1800 345 1504): For broadband and internet services.
- 1800 425 1957: For MPLS and other data services.
- 1800 425 7007: For enterprise services like MPLS VPN, ILL, MNS, bulk SMS, and dark fibre.
Regional numbers:
- Additionally, BSNL has regional customer care numbers for specific states or circles. You can find these numbers on the BSNL website or by contacting your local BSNL office.
Other numbers:
- 1909: To activate Do Not Call (DNC) registry for your landline.
- 197: Directory enquiry service.
- 198: Telephone complaint booking.
BSNL complaint numbers:
- You can use the same customer care numbers mentioned above to register a complaint.
- Alternatively, you can visit the BSNL website and register your complaint online through the self-care portal.
- For specific services, you can also use the following numbers:
- 166/1660-69: For billing complaints.
BSNL balance check number:
- The balance check number depends on your specific service:
- Mobile: Dial *123# from your BSNL mobile number.
- Landline: You can check your balance online through the self-care portal or by calling customer care.
- Broadband: You can check your balance online through the self-care portal or by calling customer care.
Useful lists for contacting BSNL customer care
Service | Number |
For GSM postpaid and prepaid mobile services | 1503 (or 1800 180 1503) |
For broadband and internet services | 1504 (or 1800 345 1504) |
For MPLS and other data services | 1800 425 1957 |
For enterprise services like MPLS VPN, ILL, MNS, bulk SMS, and dark fibre | 1800 425 7007 |
Check other BSNL plans and packs
Check customer care number of other operators
BSNL recharge plans by region
Recharge and Pay Bills
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Frequently asked questions
There are two main ways to reach a BSNL customer executive:
1. Call BSNL customer care numbers:
- Landline/Broadband: 18004444 from BSNL or any other operator
- Mobile (GSM): 1503 from BSNL mobile or Landline
1800-180-1503 from other operator mobile or Landline
2. IVR menu navigation:
Once connected, navigate the Interactive Voice Response System (IVR) by pressing "4" to connect with a customer service representative.
If your complaint isn't resolved, you can escalate it. Reach out to BSNL through their email ([email address removed]) or their website's grievance portal.
While directly checking your BSNL account balance through a customer service representative might not be available, reaching out to customer care can still be helpful in this regard. Here's why:
- USSD Code Guidance: BSNL utilises USSD (Unstructured Supplementary Service Data) codes for various account-related inquiries, including balance checks. These codes differ based on the service type (mobile prepaid, postpaid broadband, etc.). Customer care representatives can guide you on the specific USSD code relevant to your situation. They can explain the code format (e.g., dialing *123# for main balance on a prepaid mobile) and how to interpret the information displayed after dialing the code.
BSNL customer care representatives can be valuable resources when it comes to activating or deactivating various services on your account. Here's how they can assist you:
- Service selection: There might be a wide range of BSNL services available, including value-added services (VAS) like caller tunes, data packs, and SMS bundles. Customer care representatives can explain the different service options based on your needs and guide you through the activation process. They can also help deactivate services you no longer require.
- Verification and confirmation: When activating or deactivating services, customer care representatives will likely ask you to confirm your request to prevent accidental changes. They may also require your account details for verification purposes. This ensures security and helps avoid unauthorized modifications to your BSNL services.
- Troubleshooting issues: If you encounter any difficulties during the activation or deactivation process, customer care representatives can troubleshoot the issue and provide technical assistance.
You can check your BSNL balance by using USSD codes from your registered mobile number, logging in to the BSNL self-care portal, or using the BSNL mobile app. Balance details are also shared through SMS alerts after recharges or bill payments.
For BSNL landline issues, you can contact the official BSNL customer care helpline available (1800 4444) for your circle. The helpline number and support options are listed on the BSNL website and allow you to register complaints or track service requests easily.
