Discover seamless support with our guide on contacting BSNL customer care. Find all the information you need for easy access to assistance, ensuring a smooth and hassle-free experience.
BSNL Customer Care Number
BSNL: Diverse Telecom Services & Convenient Recharge Options
Bharat Sanchar Nigam Limited (BSNL) is a state-owned telecommunications company. The organisation provides a range of offerings, including wire-line services, Wi-Fi services, data centre services, and national long-distance services.
Operating under the ownership of the Department of Telecommunications, Ministry of Communications, Government of India, BSNL is a prominent player in the Indian telecommunications sector.
Bajaj Pay, the BBPS platform on Bajaj Finserv allows you to recharge your mobile with BSNL prepaid recharge plans instantly and securely. Customers can use various payment modes like credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI to recharge their BSNL Prepaid plans.
There are several BSNL customer care numbers depending on your specific service and region. Here's a breakdown:
How can I register a complaint with BSNL customer care?
If you want to register a complaint with BSNL customer care, you can do it via the BSNL website or customer care numbers. Below are the steps for the same:
Online complaint registration on BSNL website:
- Visit the BSNL website for complaints.
- Click on “Register Complaint.”
- Select the relevant service type.
- Fill in the necessary details as shown in the form.
- Click on “Submit Request” to register your complaint
Dial BSNL customer care numbers:
- For landline, broadband, and FTTH complaints, dial 198, 1500, or 1800-345-1500.
- For mobile complaints, dial 1503.
- It’s advisable to book your complaints using the above numbers before registering a complaint through the online portal.
National toll-free numbers:
- 1500: This number is for landline services and is accessible from any BSNL mobile or landline.
- 1800 345 1500: This is the general customer care number for all BSNL services and can be accessed from any mobile or landline (including non-BSNL).
Service-specific numbers:
- 1503 (or 1800 180 1503): For GSM postpaid and prepaid mobile services.
- 1504 (or 1800 345 1504): For broadband and internet services.
- 1800 425 1957: For MPLS and other data services.
- 1800 425 7007: For enterprise services like MPLS VPN, ILL, MNS, bulk SMS, and dark fibre.
Regional numbers:
- Additionally, BSNL has regional customer care numbers for specific states or circles. You can find these numbers on the BSNL website or by contacting your local BSNL office.
Other numbers:
- 1909: To activate Do Not Call (DNC) registry for your landline.
- 197: Directory enquiry service.
- 198: Telephone complaint booking.
BSNL complaint numbers:
- You can use the same customer care numbers mentioned above to register a complaint.
- Alternatively, you can visit the BSNL website and register your complaint online through the self-care portal.
- For specific services, you can also use the following numbers:
- 166/1660-69: For billing complaints.
BSNL balance check number:
- The balance check number depends on your specific service:
- Mobile: Dial *123# from your BSNL mobile number.
- Landline: You can check your balance online through the self-care portal or by calling customer care.
- Broadband: You can check your balance online through the self-care portal or by calling customer care.
BSNL customer care no list:
Service |
Number |
For GSM postpaid and prepaid mobile services |
1503 (or 1800 180 1503) |
For broadband and internet services |
1504 (or 1800 345 1504) |
For MPLS and other data services |
1800 425 1957 |
For enterprise services like MPLS VPN, ILL, MNS, bulk SMS, and dark fibre |
1800 425 7007 |
Check other BSNL plans and packs
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Frequently asked questions
There are two main ways to reach a BSNL customer executive:
1. Call BSNL customer care numbers:
- Landline/Broadband: 1500 (BSNL number) or 1800-345-1500 (other).
- Mobile (GSM): 1503 (BSNL number) or 1800-180-1503 (other).
- Specific service numbers exist for Broadband (1800-345-1504) and WLL/CDMA (1800-180-1502).
2. IVR menu navigation:
Once connected, navigate the Interactive Voice Response System (IVR) by pressing "4" to connect with a customer service representative.
If your complaint isn't resolved, you can escalate it. Reach out to BSNL through their email ([email address removed]) or their website's grievance portal.
If you don't have a BSNL mobile connection or landline, you can still reach their customer care representatives. BSNL offers toll-free numbers with the prefix 1800, specifically designed to be accessible from any mobile network in India. These toll-free numbers are mentioned earlier (e.g., 1800-345-1500 for Landline/Broadband) and can be used conveniently to connect with customer service. There are no additional charges for calling these toll-free numbers.
While directly checking your BSNL account balance through a customer service representative might not be available, reaching out to customer care can still be helpful in this regard. Here's why:
- USSD Code Guidance: BSNL utilises USSD (Unstructured Supplementary Service Data) codes for various account-related inquiries, including balance checks. These codes differ based on the service type (mobile prepaid, postpaid broadband, etc.). Customer care representatives can guide you on the specific USSD code relevant to your situation. They can explain the code format (e.g., dialing *123# for main balance on a prepaid mobile) and how to interpret the information displayed after dialing the code.
BSNL customer care representatives can be valuable resources when it comes to activating or deactivating various services on your account. Here's how they can assist you:
- Service selection: There might be a wide range of BSNL services available, including value-added services (VAS) like caller tunes, data packs, and SMS bundles. Customer care representatives can explain the different service options based on your needs and guide you through the activation process. They can also help deactivate services you no longer require.
- Verification and confirmation: When activating or deactivating services, customer care representatives will likely ask you to confirm your request to prevent accidental changes. They may also require your account details for verification purposes. This ensures security and helps avoid unauthorized modifications to your BSNL services.
- Troubleshooting issues: If you encounter any difficulties during the activation or deactivation process, customer care representatives can troubleshoot the issue and provide technical assistance.
