Frustrated with power cuts or faulty meters? Get your electricity woes fixed fast! This guide simplifies registering a complaint with Goa electricity board.

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Step-by-step guide: Register a complaint with the Goa Electricity Department

The Goa Electricity Department plays a crucial role in ensuring a steady flow of electricity across the state. If you encounter power outages, billing problems, or meter malfunctions, registering a complaint ensures prompt resolution.

This guide equips you with the knowledge to navigate the Goa Electricity Department's complaint process effectively.

Why file a complaint with the Goa electricity department

A well-functioning electricity supply is essential for our daily lives. By registering a complaint, you bring attention to the issue and expedite its rectification. The Goa electricity department prioritises customer concerns, and a documented complaint ensures your grievances are addressed efficiently.

Steps for registering electricity department complaints

1. Toll-free number:

  • Dial the Goa electricity department's toll-free helpline number: 1912 or at 0832-2490800. This 24/7 service allows you to report outages, billing issues, or other concerns.

2. Online complaint registration:

  • Visit the Goa electricity department website.
  • Look for a section ‘CUSTOMER SERVICES’, there will be a subsection on Complaint mechanisms. You will find detailed information guiding you to register your complaint.

3. Written complaint:

  • You can submit a written complaint on plain paper explaining your issue in detail. If applicable, include supporting documents like bills or letters.

4. Visit a customer service Centre:

  • Visit your nearest Goa electricity department sub-division or customer service centre. Speak to a representative and register your complaint in person.

Alternative ways to register complaints with the electricity department

  • Consumer Grievance Redressal Forum (CGRF):

    For unresolved issues or disputes, you can approach the CGRF. Details and downloadable forms can be found on the Goa electricity department website. You can submit your grievance online or in writing to the concerned office.

In addition to finding the relevant information about the Goa electricity board you can also complete your electricity bill payment.

The BBPS platform on Bajaj Finserv allows users to pay their bills instantly and securely. Customers can use various payment modes like credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI.

Conclusion

By following these steps and exploring the available options, you can effectively register a complaint with the Goa electricity department. Remember, a documented complaint holds them accountable and helps ensure a smooth flow of electricity in your area.

Note: Information about online complaint registration on the Goa electricity department website might be limited. If unavailable, consider using the alternative methods mentioned above.

Disclaimer

While care is taken to update the information, products, and services included in or available on our website and related platforms/ websites, there may be inadvertent inaccuracies or typographical errors or delays in updating the information. The material contained in this site, and on associated web pages, is for reference and general information purpose and the details mentioned in the respective product/ service document shall prevail in case of any inconsistency. Subscribers and users should seek professional advice before acting on the basis of the information contained herein. Please take an informed decision with respect to any product or service after going through the relevant product/ service document and applicable terms and conditions. In case any inconsistencies are observed, please click on reach us.

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Frequently asked questions

How do I register a complaint about a power outage with the Goa electricity department?

To report a power outage or any other electricity-related issue to APDCL, you can contact their customer care helpline, visit their official website for online complaint registration, or visit the nearest APDCL office in Here is how to register a complaint about a power outage with the Goa electricity department:

  • Phone: This is the fastest and most reliable option. Dial the Goa electricity department's toll-free helpline number: 1912 or at 0832-2490800. This 24/7 service allows you to report the outage directly. Inform the customer service representative about the following details:
    • Date and time of the outage
    • Your location or consumer number (for reference)
    • Any additional observations (e.g., if there was a spark or loud noise before the outage)
  • Social media: While the Goa electricity department does not explicitly list social media as a complaint channel, you can try reaching out to them on their social media platforms (Twitter, Facebook) to report a power outage. However, this might not be the most efficient way to track the resolution.
How can I track the status of my Goa electricity department complaint?

Unfortunately, the Goa Electricity Department does not currently offer online complaint status tracking. Here is how you can follow up on your complaint:

  • Phone: Call the Goa Electricity Department helpline number (1912) again and inquire about your complaint using your consumer number as a reference.
  • Customer service centre: Visit your nearest Goa electricity department sub-division or customer service centre and inquire about the status in person. Provide your consumer number for reference.

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