Frustrated with power cuts or faulty meters? Get your electricity woes fixed fast! This guide simplifies registering a complaint with KSEB electricity board.

Kerala State Electricity Board (KSEB) customer care

Kerala residents rely on the Kerala State Electricity Board Limited (KSEB) for managing their electricity connections and addressing any related concerns. This guide provides essential information on accessing customer care services and ensuring a smooth electricity experience.

Kerala Electricity Customer Care Numbers

  • 1912: This toll-free helpline operates 24/7 for registering complaints and seeking assistance.
  • +91 471 2555544: This landline number is also available for those outside Kerala or who prefer to avoid toll charges.

Contacting Kerala Electricity Customer Care Online

KSEB offers a user-friendly online platform for customer convenience:

  • KSEB Website: Visit the official website to access various services, including:
    • Online Complaint Registration: Register electricity-related complaints directly on the website.
    • Contact Information: Find details of KSEB offices and officials in your area.
    • Online Bill Payment: Pay your electricity bills conveniently online.
    • IVR System: Utilize the Interactive Voice Response system (9496001912) for self-service options like bill inquiries and meter readings.

In addition to finding the needful information about your electricity board, you can also complete your electricity bill payments on the Bajaj Finserv website.

The BBPS platform on Bajaj Finserv allows users to pay their bills instantly and securely. Customers can use various payment modes, such as credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI.

Conclusion

By utilising the dedicated customer care services and online platforms offered by KSEB, Kerala residents can ensure a smooth and efficient experience with their electricity connections.

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Disclaimer

While care is taken to update the information, products, and services included in or available on our website and related platforms/ websites, there may be inadvertent inaccuracies or typographical errors or delays in updating the information. The material contained in this site, and on associated web pages, is for reference and general information purposes and the details mentioned in the respective product/ service document shall prevail in case of any inconsistency. Subscribers and users should seek professional advice before acting on the basis of the information contained herein. Please take an informed decision with respect to any product or service after going through the relevant product/ service document and applicable terms and conditions. In case any inconsistencies are observed, please click on reach us.

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Frequently asked questions

How can I update my contact information with Kerala Electricity customer care?

You can update your contact information through the following channels:

  • Call the customer care helpline: Provide your account details and new contact information to the customer care representative.
  • Online Platform: Log in to your online account on the KSEB website and update your contact details in the profile section.

How do I register a complaint about a power outage with Kerala Electricity Board customer care?

Here is how to register a complaint about a power outage:

  • Dial the toll-free helpline: 1912.
  • Online Complaint Registration: Utilize the online complaint form on the KSEB website.
  • WhatsApp: Send a message to +91 9496001912 with details of your complaint and consumer number for convenient registration.

How can I track the status of my Kerala Electricity complaint?

  • Call the customer care helpline: Provide your complaint reference number to the representative.
  • Online Platform: Log in to your online account on the KSEB website and check the status under the "My Complaints" section.

What are Kerala Electricity customer care hours?

KSEB offers 24/7 customer care support through its toll-free helpline (1912) and IVR system (9496001912). During these hours, you can also reach customer care representatives through the online platform.

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