Bajaj Finance Insta EMI Card Customer Care Number

Most Insta EMI Card queries, such as checking your balance or card details, can be handled through My Account or the app. Customer care is best used for issues you cannot resolve yourself, such as the two common situations below.

Overdue or missed EMI payments

If you have missed an EMI payment on your Insta EMI Card, it is worth calling customer care as soon as you notice, rather than waiting. Before you call, keep your registered mobile number, card details, and the overdue amount handy, since the representative will use these to verify your account and locate your EMI schedule.

Customer care can guide you on clearing the overdue amount, explain any applicable charges, and, in cases of genuine financial difficulty, discuss whether alternative repayment arrangements are possible. You can also pay overdue EMIs directly through My Account or the app without needing to call, if you prefer a self-service option.

Card blocked or not working

If your Insta EMI Card is blocked, or a transaction is not going through, customer care can help you understand why. Common reasons include incomplete e-mandate registration, a security block after suspicious activity, or an unresolved overdue EMI on the card.

To get this resolved, call customer care from your registered mobile number, so your identity can be verified quickly. If the block is due to an overdue amount, you will typically need to clear this before the card can be unblocked. For a security-related block, the representative will guide you through the verification and unblocking steps needed to restore your card.

If you would rather not call, most Insta EMI Card issues can be raised and tracked entirely online through My Account, without needing to speak to a representative or visit a branch.

Raise a service request via My Account

To raise a request for an Insta EMI Card issue, sign in to Bajaj Finance My Account or the app using your registered mobile number and OTP, then verify your details using your date of birth. Go to the 'Help and Support' or 'Raise a Request' section, and select the Insta EMI Card as the relevant product.

Choose the query type and sub-query type that best describes your issue, such as card activation, a blocked card, or an overdue EMI. Upload any supporting document if needed, then submit your request. You will be given a service request number, which you should keep for future reference and tracking.

Track your request status

Once you have raised a request, you can track its progress at any time by signing in to My Account or the app and entering your service request number in the 'Help and Support' or request tracking section. This shows you the current status of your query in real time.

If your request is resolved, it will be marked 'Closed'. If you are not satisfied with the resolution, you can reopen the request within the timeframe stated in the response you received. If your query remains unresolved beyond this, you can escalate it to Bajaj Finance's Grievance Redressal Officer for further assistance.

Bajaj Finance Insta EMI Card customer care number and other contact options

Here are the main ways to reach Bajaj Finance for Insta EMI Card support:

Call from your registered mobile number where possible, since this helps the representative verify your account faster. For most routine queries, such as checking your card status or clearing an overdue EMI, using My Account or the app is usually quicker than calling, since these are available at any time.

How to reach Insta EMI Card customer care through the app or My Account

1. Open the Bajaj Finance app or sign in to My Account on the website.
2. Enter your registered mobile number and verify with the OTP sent to your phone.
3. Go to the 'Help and Support' section.
4. For general queries, use the chat option or Virtual Assistant available in the app.
5. For a specific Insta EMI Card issue, select 'Raise a Request', choose the Insta EMI Card as your product, and describe your query.
6. Submit your request to receive a service request number for tracking.

This route is available at any time and does not require you to wait for phone support.