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In Summary
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Your Insta EMI Card is a digital card, so your address is used for your records, statements and notices. You can update it online in My Account or the app, or at a branch, with a document that shows your new address. Keep the confirmation and check that the new address appears in your profile.
- Sign in to My Account or the app with your registered mobile number and OTP.
- Open your profile and choose the address update option.
- Enter the new address and upload a document that shows it.
- You can also update the address at a Bajaj Finance branch.
- Keep your confirmation, and check that the new address appears.
- Never share your OTP with anyone.
Why should you keep your address updated?
Your address is part of the details Bajaj Finance holds for you. An outdated address can mean that statements and notices do not reach you, and your KYC details may no longer match your current residence. Updating it keeps your records accurate.
Your Insta EMI Card is digital, so no physical card is sent to your address. Your address still matters for your account records and communication.
How to change your address online
You can change your address in My Account or the Bajaj Finance app, if the option is available for your account. Keep your address proof ready as a clear scan or photograph.
- Open My Account or the Bajaj Finance app.
- Sign in using your registered mobile number and OTP.
- Open your profile or account settings.
- Choose the option to update your address.
- Enter your new address in full.
- Upload a document that shows your new address.
- Review the details and submit the request.
- Keep the confirmation you receive.
The OTP is confidential, so never share it with anyone.
How to change your address at a branch
You can also update your address at a Bajaj Finance branch. Find your nearest branch using the branch locator.
- Carry your ID proof and a document that shows your new address.
- Ask the branch staff for the address change form and fill it in.
- Submit the form with copies of your documents, as the branch asks.
- Keep the acknowledgement you receive.
You may receive a message when your request is processed.
Which documents can you use as address proof?
The document you upload must show your name and your new address in full. Use a document that is accepted for KYC, such as an ID that shows your current address. If your ID shows an old address, ask which other document you can use.
| What to check | Why it matters |
|---|---|
| Name on the document | It should match the name on your account. |
| Address on the document | It should match the new address you entered. |
| Clarity of the scan | A blurred or cropped upload can be rejected. |
| Document type | It should be one of the documents accepted for KYC. |
See the documents required for KYC for the accepted list.
What happens after you submit the request?
After you submit the request, your document is checked before the new address is applied. The time this takes can depend on the document and the checks needed. Check your profile for the new address, and keep your confirmation.
If you do not see the new address, check the status of the request before you submit another one. A repeated request can delay the update.
What if your address update does not go through?
An update can fail because of the uploaded file, mismatched details or a technical issue. Check the details first, then try again.
- File problem: Use a clear scan or photograph in a format accepted on the upload screen.
- Mismatch: Check that the name and address match your documents.
- OTP delay: Check that your registered mobile number is active, then request the OTP again.
- App error: Close and reopen the app, update it or use My Account on the website.
If the problem continues, contact customer care through Help and Support or Call Us, and quote your confirmation.
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Frequently Asked Questions
Insta EMI Card Address & Contact Details
Address Update & Verification
Can I change my address in the Insta EMI Card online?
You can change your address in My Account or the Bajaj Finance app, if the option is available for your account. Sign in with your registered mobile number and OTP, open your profile, choose the address update option and upload a document that shows your new address.
Which documents do I need to change my address?
You need a document that shows your name and your new address in full, and it should be accepted for KYC. See the documents required for KYC for the accepted list. If your ID shows an old address, ask customer care which other document you can use.
How long does an address change take?
The time depends on the document and the checks needed. Check your profile for the new address, and contact customer care through Help and Support if it does not appear.
Will a new card be sent to my new address?
The Insta EMI Card is a digital card, so no physical card is sent. Your address is used for your account records, statements and notices.
Can I change my address at a branch?
You can update your address at a Bajaj Finance branch. Carry your ID proof and a document that shows your new address, fill in the address change form and keep the acknowledgement.
What should I do if my address update is rejected?
Check that the name and address on the document match your details and that the scan is clear. Correct the issue and submit again. If it continues, contact customer care through Help and Support and quote your confirmation.
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