In the era of digitisation, where convenience and speed are of the essence, FASTag has revolutionised toll payments across India. However, with the adoption of any digital service comes the risk of fraud, and the FASTag system is no exception. Recent reports have highlighted a worrying trend of FASTag scams, where unscrupulous individuals exploit loopholes in the system to commit fraud. These scams cause financial loss to unsuspecting victims and undermine trust in this crucial infrastructure initiative.

What are FASTag scams

FASTag scams involve fraudulent activities where criminals exploit the FASTag system to steal money from unsuspecting users. These scams can occur through various methods, including phishing, cloning, and fake customer support.

As FASTag usage becomes more widespread, it is essential to be aware of these scams to protect yourself and your finances.

Types of FASTag scams

1. Phishing scams: Scammers send emails or messages pretending to be from legitimate FASTag service providers. These messages often contain links to fake websites that resemble official portals, tricking users into entering their personal and financial details.
2. Fake customer support: Fraudsters set up fake customer support numbers and websites. When users contact these fake helplines, the scammers request sensitive information like account details and OTPs, which they use to drain the victim's account.
3. Cloning and misuse: Criminals clone FASTag devices using sophisticated equipment. These cloned tags are then used at toll plazas, causing the charges to be deducted from the victim's account instead of the scammers.
4. Fake FASTag sales: Scammers sell fake FASTags, often through phone calls or online platforms. These fake tags do not work at toll plazas, and the money paid for them is lost.

How to identify a FASTag scam

1. Unsolicited messages: Be cautious of unsolicited emails or messages claiming to be from FASTag providers, especially those asking for personal or financial information.
2. Fake websites: Always verify the URL of the website before entering any details. Official FASTag websites will have secure URLs (https://) and recognisable domain names.
3. Suspicious customer support: If you receive a call from someone claiming to be FASTag customer support, verify their identity by contacting the official customer service number listed on the provider's website.
4. Unexpected charges: Regularly monitor your FASTag account for any unauthorised transactions. If you notice any unusual activity, report it immediately to your service provider.

Steps to prevent FASTag scams

1. Awareness and education: Stay informed about the latest FASTag scams and educate yourself on how to identify and avoid them.
2. Secure transactions: Only use official apps and websites for FASTag-related activities. Avoid clicking on links from unsolicited messages or emails.
3. Regular monitoring: Regularly check your FASTag account for unusual activity. Set up transaction alerts to receive immediate notifications of any suspicious activity.
4. Reporting and support: If you suspect a scam, report it to your FASTag service provider and bank immediately. Use the official customer support channels for assistance.

NETC FASTag system in India

The National Payments Corporation of India (NPCI) governs the National Electronic Toll Collection (NETC) FASTag program, which aims to provide an interoperable electronic toll payment solution nationwide. The Radio Frequency Identification (RFID) technology is utilised to make toll payments straight from the prepaid or savings account linked to it.

While it has significantly reduced wait times and improved the efficiency of toll collection, it has also opened up new avenues for FASTag fraud and scams.

Secure method of FASTag payments in India

Several secure payment and recharge methods have been introduced to combat FASTag fraud.

To avoid scams, customers are advised to use verified platforms and official banking channels for FASTag. Additionally, the NPCI and other regulatory bodies are continuously working to enhance the security features of the FASTag ecosystem to protect users from fraudulent activities.

Now recharge your FASTag easily on the Bajaj Finserv BBPS platform or the Bajaj Finserv app

For a secure and hassle-free FASTag recharge, the Bajaj Finserv BBPS platform and the Bajaj Finserv App offer a reliable solution. These platforms ensure your recharge is processed securely, reducing the risk of FASTag scan scams and fraud.

Users can conveniently recharge their FASTag accounts without worrying about the transaction's authenticity.

However, it is important to note that a convenience fee of up to 2% may be billed as per the transaction amount and payment mode (including applicable taxes).

Benefits of using the Bajaj Finserv platform

The Bajaj Finserv BBPS platform offers numerous benefits for FASTag users, including:

• Safety: Enhanced security measures to protect your transactions from fraud.
• Comfort: Easy and quick recharge options available 24/7.
• Traceability: Clear information on fees, including any applicable convenience charges.

Conclusion

In summary, while the FASTag system has revolutionised toll payments across India, it is not immune to scams and fraudulent activities.

Users must exercise caution and use secure and verified platforms like the Bajaj Finserv BBPS platform and the Bajaj Finserv App for their FASTag transactions.

By staying informed and vigilant, FASTag users can protect themselves against fraud and enjoy the benefits of this innovative toll payment system.