Ajmer Bill Payment Support – Pay via Bajaj Finserv

Encountering a payment failure despite the amount being deducted can be frustrating. This issue often arises due to technical glitches, server delays, or incorrect payment details. If you face this problem, follow these steps to resolve it:

1. Check your payment status: Log in to the Bajaj Finserv app and navigate to the payment history section. Verify if the transaction is marked as successful or pending.
2. Wait for processing delays: Payments may take up to 24–48 hours to reflect due to bank or server delays.
3. Contact Bajaj Finserv support: If the issue persists, reach out to Bajaj Finserv’s customer care via the app’s Help Centre to raise a dispute.
4. Provide transaction details: Ensure you have your transaction ID and payment receipt handy to expedite resolution.

Cannot fetch Ajmer electricity bill on Bajaj app with account number

If you are unable to retrieve your electricity bill using your account number, it might be due to incorrect details or temporary server issues. Here is how you can address this:

1. Verify account details: Double-check your account number and ensure it matches the details registered with Ajmer Vidyut Vitran Nigam Limited.
2. Check for server issues: Wait for a few minutes and retry fetching the bill, as server downtime can affect data retrieval.
3. Update the app: Ensure your Bajaj Finserv app is updated to the latest version for optimal functionality.
4. Contact support: Use the live chat feature or Help Centre on the Bajaj Finserv app to report the issue and receive assistance.

If your payment status is not updated after completing the transaction, follow these steps:

• Check the payment history section in the Bajaj Finserv app for transaction details.
• Wait for 24 hours for the payment to reflect in the system.
• Contact Bajaj Finserv support with your transaction ID for further assistance.

OTP delay when paying Ajmer electricity bill via Bajaj Finserv app

OTP delays can occur due to network issues or technical glitches. To resolve this:

• Ensure your registered mobile number is active and has adequate network coverage.
• Resend the OTP using the app’s prompt.
• If the issue persists, restart your device and retry the payment process.

Wallet amount not refunded after failed Ajmer electricity payment

In case of a failed transaction where the wallet amount is not refunded:

• Check the wallet balance in the Bajaj Finserv app.
• Wait for up to 48 hours for the refund to process.
• Raise a refund request via the Help Centre if the amount is not credited within the stipulated time.

If you are unable to download your payment receipt:

• Go to the payment history section in the Bajaj Finserv app.
• Ensure the transaction is marked as successful.
• Retry downloading the receipt after refreshing the app.
• Contact Bajaj Finserv support for assistance if the issue persists.

Cashback not credited after Ajmer electricity bill payment via Bajaj app

Cashback offers are subject to terms and conditions. If you have not received the cashback:

• Verify if your transaction qualifies for the cashback offer.
• Check the cashback status in the rewards section of the Bajaj Finserv app.
• Contact customer support for clarification and assistance.

Overcharged on Ajmer electricity after paying via Bajaj Finserv – why?

Overcharging may occur due to incorrect bill amounts or additional charges levied by the utility provider. To address this:

• Compare the bill amount on the Bajaj Finserv app with the original bill issued by Ajmer Vidyut Vitran Nigam Limited.
• Raise a complaint with Bajaj Finserv and provide supporting documents.

How to raise an Ajmer electricity complaint if paid but service is not updated?

If your payment has been made but the service is not updated:

1. Log in to the Bajaj Finserv app and navigate to the Help Centre.
2. Select the relevant issue and provide transaction details.
3. Submit a complaint and track its progress via the app.