MESCOM Bill Payment Support – Pay via Bajaj Finserv

Payment failures can be frustrating, especially when the amount has been deducted from your account but is not reflected in your MESCOM bill. Common reasons for such issues include:

• Network errors: Unstable internet connections can disrupt payment processing.
• Technical glitches: Temporary server downtime or app bugs may cause payment failures.
• Incorrect details: Entering incorrect account or bill details can lead to unsuccessful transactions.

Steps to resolve the issue:

1. Verify your payment status:
   • Check your bank statement or payment history in the Bajaj Finserv app to confirm if the amount has been deducted.
   • Look for SMS or email notifications from your bank or payment gateway.
2. Check your MESCOM bill status:
   • Log in to the MESCOM portal using your account credentials.
   • Navigate to the payment section and verify if the bill is marked as paid.
3. Contact customer support:
   • If the payment is not updated, raise a service request through the Bajaj Finserv app or contact MESCOM customer care.
   • Provide details such as the transaction ID, payment date, and amount deducted.

If your MESCOM bill payment fails and the amount is deducted from your wallet, the refund process may take some time. Refund delays can occur due to:

• Processing timelines: Refunds typically take 5–7 working days, depending on your payment method.
• Technical errors: System glitches may cause delays in refund processing.

How to track your refund status:

1. Check your wallet transaction history:
   • Open the Bajaj Finserv app and navigate to the wallet section.
   • Review your transaction history to see if the refund has been processed.
2. Raise a complaint:
   • If the refund is not credited within the expected timeline, raise a service request via the app.
   • Provide your transaction ID and payment details for faster resolution.
3. Follow up with customer care:
   • Contact Bajaj Finserv customer support to escalate the issue if necessary.
      

App freezing or crashing during bill payment can disrupt your transaction. This issue is often caused by:

• Cache overload: Accumulated cache data can slow down the app.
• Outdated app version: Using an older version of the Bajaj Finserv app may lead to technical issues.
• Unstable internet connection: Interrupted connectivity can cause the app to freeze.

Steps to resolve app freezing issues:

1. Clear cache and data:
   • Go to your phone’s settings and select the Bajaj Finserv app.
   • Clear the cache and data to improve app performance.
2. Update the app:
   • Visit the Google Play Store or Apple App Store and check for updates.
   • Download and install the latest version of the app.
3. Ensure a stable internet connection:
   • Use a reliable Wi-Fi network or mobile data connection during the transaction.
4. Try alternative payment methods:
   • If the app continues to freeze, use the Bajaj Finserv website or MESCOM’s official portal to complete your payment.

Conclusion

Paying your MESCOM electricity bill via the Bajaj Finserv app is a convenient and secure way to manage your payments. However, if you encounter issues such as failed payments, delayed refunds, or app-related glitches, the solutions provided in this guide will help you resolve them effectively.

With features like instant payment tracking, rewards, and a user-friendly interface, the Bajaj Finserv app ensures a hassle-free experience for MESCOM customers.