Kotak Fastag Recharge Support

Kotak FASTag users often encounter issues such as payment failures, transaction delays, and duplicate deductions during recharges. These problems can disrupt your travel plans and lead to unnecessary stress.

Bajaj Finserv simplifies the recharge process through its secure BBPS-approved platform, offering quick resolutions for these issues. Whether it is a failed transaction, incorrect account details, or refund delays, Bajaj Finserv provides a reliable solution to ensure your FASTag remains functional without interruptions.

Let us explore the most common Kotak FASTag recharge problems and how Bajaj Finserv can help resolve them effectively.

Payment failures or pending transactions are among the most common issues faced by Kotak FASTag users. Below is a detailed table highlighting possible reasons and their solutions:

Pro Tip: Always cross-check your FASTag details and maintain a stable internet connection to avoid transaction issues.

Duplicate deductions can occur due to technical glitches or repeated payment attempts. Here is how you can resolve this issue:

1. Visit the Bajaj Finserv Service Portal or app: Log in using your registered credentials.
2. Access recharge history: Navigate to the recharge history section and identify duplicate transactions.
3. Raise a service request: Use the ‘Raise a Service Request’ option to report the issue.
4. Attach proof of transactions: Upload screenshots or bank statements showing duplicate deductions.
5. Monitor refund status: Track your refund status under the ‘Check Status’ section of the app.

User Tip: Contact Bajaj Finserv customer care for quicker resolutions. Ensure your screenshots clearly display transaction details like ID, date, and amount.

Payment confirmation delays can be frustrating, especially when you need to use your FASTag immediately. Follow these steps to manage such delays:

1. Verify bank notifications: Check if your bank has processed the payment successfully.
2. Check transaction status on Bajaj Finserv: Log in to the app or portal and access your recharge history.
3. Wait for up to 24 hours: BBPS processing times can sometimes cause minor delays.
4. Submit a support ticket: If the issue persists beyond 24 hours, raise a support ticket with transaction details like ID, amount, and date.
5. Use Bajaj Finserv’s Chatbot: For faster responses, utilise the chatbot feature available on the app.

Why it happens: Delays can occur due to BBPS protocols or payment gateway processing times.

Pro Tip: Set transaction reminders and recharge your FASTag well in advance to avoid last-minute delays.

Entering incorrect account details is a common user error that can lead to failed transactions. Here are some typical mistakes and their solutions:

1. Incorrect Kotak FASTag ID: Always verify your FASTag ID before initiating a recharge. Use the Bajaj Finserv autofill feature for accuracy.
2. Errors in OTP or mobile number: Ensure your registered mobile number is active to receive OTPs for authentication.
3. Mistakes in recharge amounts: Double-check the amount before submitting the payment.

Consequences: These errors can result in failed transactions or recharges being credited to the wrong account.

Pro Tip: Use Bajaj Finserv’s user-friendly interface with autofill options to minimise errors during the recharge process.

If your recharge fails or you encounter a duplicate deduction, follow these steps to request a refund:

1. Identify the failed transaction: Access your recharge history on the Bajaj Finserv app or portal.
2. Raise a refund request: Use the ‘Raise a Service Request’ feature to submit your refund request.
3. Attach supporting documents: Provide transaction proofs such as bank statements or screenshots.
4. Monitor the process: Track the refund status under the ‘Check Status’ section of the app.

Refund Timelines: Refunds are typically processed within 7–10 business days.

If you need assistance with your Kotak FASTag recharge, Bajaj Finserv offers multiple support options:

1. Live Chat: Available on the Bajaj Finserv app or website for instant resolutions.
2. 24/7 Helpline: Call 1800-3006-9090 or 1860-266-6888 for round-the-clock support.
3. Email Support: Write to support@bajajfinserv.in with your query.