Mumbai Bill Payment Support – Pay via Bajaj Finserv

Facing a payment failure for your Mumbai electricity bill can be frustrating, especially when the amount has already been deducted from your account. This issue can occur due to several reasons, including technical glitches, insufficient funds, or network disruptions during the transaction. However, resolving this issue is simple with the Bajaj Finserv App.

Steps to resolve payment failure:

1. Check your transaction history:
   Open the Bajaj Finserv App and log in with your registered mobile number. Navigate to the ‘Transaction History’ section to verify the payment status.
2. Download the payment receipt:
   If the transaction is successful but the payment status is not updated, download the receipt for future reference.
3. Raise a dispute:
   If the issue persists, raise an online service request through the app by selecting the failed transaction and explaining the problem.

Sometimes, your Mumbai electricity bill status may not reflect as paid even after completing the transaction. This can happen due to technical delays, incorrect bill account details, or server downtime.

Steps to check and resolve the issue:

1. Verify payment details:
   Log into the Bajaj Finserv App and check the payment confirmation under the ‘Transaction History’ section.
2. Check account details:
   Ensure that the account number and service provider details entered during the payment process are correct.
3. Escalate the issue:
   If the status remains pending, contact Bajaj Finserv support and provide your transaction ID and payment receipt as proof.

OTP delay when paying Mumbai electricity bill via Bajaj Finserv app

OTP delays can interrupt your payment process, leading to inconvenience. Common causes include poor network connectivity, incorrect registered phone numbers, or server issues.

Troubleshooting tips:

• Check network connectivity: Ensure your mobile device has a stable internet connection.
• Verify registered details: Confirm that your registered mobile number is correct in the Bajaj Finserv App.
• Re-request OTP: Use the ‘Resend OTP’ option in the app if you do not receive it within a few seconds.

Wallet amount not refunded after failed Mumbai electricity payment

If your wallet balance is not refunded after a failed payment, it is essential to understand the refund process and timelines.

Refund process:

1. Check wallet balance:
   Log into the Bajaj Finserv App and verify if the refunded amount has been credited to your wallet.
2. Understand refund timelines:
   Refunds typically take 5–7 working days, depending on the payment gateway and transaction type.
3. Raise a refund request:
   If the refund does not reflect within the standard timeline, file a refund request through the app.

Cannot fetch Mumbai electricity bill on Bajaj app with account number

If you are unable to fetch your Mumbai electricity bill using your account number, it could be due to incorrect details or temporary server issues.

Steps to resolve:

1. Verify account details:
   Double-check the account number and service provider ID entered in the app.
2. Clear app cache:
   Go to your device settings, clear the app cache, and restart the Bajaj Finserv App.
3. Contact support:
   If the issue persists, reach out to Bajaj Finserv customer support with your electricity bill details for assistance.

Pro-Tip: Keep your electricity bill handy to ensure accurate account details.

Downloading your electricity bill receipt is crucial for record-keeping. If you cannot download it, follow these steps:

Steps to download the receipt:

1. Check ‘Transaction History’:
   Open the Bajaj Finserv App, navigate to the ‘Transaction History’ section, and select the relevant transaction to download the receipt.
2. Alternative options:
   If the receipt is not available in the app, check your registered email for a copy or contact Bajaj Finserv support for assistance.

CTA: Download your receipt instantly in PDF format.

App freezes when paying Mumbai electricity bill via Bajaj Finserv

An app freeze during payment can disrupt the process. This issue may arise due to outdated app versions, device memory issues, or software bugs.

Troubleshooting steps:

1. Clear cache and update the app:
   Clear the app cache from your device settings and ensure that you are using the latest version of the Bajaj Finserv App.
2. Reinstall the app:
   Uninstall and reinstall the app to resolve any persistent issues.
3. Use alternative methods:
   If the problem continues, switch to the Bajaj Finserv online portal to complete your payment.

Cashback not credited after Mumbai electricity bill payment via Bajaj app

If you are eligible for cashback but have not received it, there are steps you can take to track and claim your rewards.

Steps to check cashback status:

1. Check rewards section:
   Log into the Bajaj Finserv App and navigate to the ‘Rewards’ section to view the cashback status.
2. Understand cashback timelines:
   Cashback is usually credited within 7–10 working days. Delays may occur due to promotional terms.
3. Raise a query:
   If the cashback is not credited within the expected timeframe, contact support to resolve the issue.

Overcharged on Mumbai electricity after paying via Bajaj Finserv – why?

Overcharges on your electricity bill could result from late payment penalties or discrepancies in the bill amount.

Steps to resolve:

1. Review charge details:
   Open the Bajaj Finserv App and check the detailed breakdown of your payment.
2. Raise a dispute:
   If overcharged, lodge a complaint through the app and provide supporting documents such as your receipt and bill.

Pro-Tip: Enable auto-pay on the Bajaj Finserv App to avoid missing due dates and incurring penalties.

How to raise a Mumbai electricity complaint if paid but service is not updated

If your payment has been deducted but the service is not updated, raising a complaint is the best course of action.

Steps to lodge a complaint:

1. Gather documents:
   Keep your transaction ID, payment receipt, and electricity bill handy.
2. Raise a service request:
   Log into the Bajaj Finserv App, go to the complaints section, and submit your request along with the required documents.
3. Track complaint status:
   Use the app to monitor the progress of your complaint until it is resolved.