Login FAQ

How do I create a username and password for the app?

You can log in to the application using your email id, registered mobile number, or existing Experia ID.

Currently, I don't have online or mobile banking. Do I need to enrol for online banking first to use the app?

You do not need to enrol for online banking first to use the application. You can use the loan app even if you don’t have mobile/net banking facilities.

What do I do if I am not able to log in?

If you cannot log in, you can connect with Bajaj Finserv Customer Care for assistance and reset your Experia ID.

What do I do if I forget my password?

If you forget your password, you can use the “Forgot Password” option on the Bajaj Finserv app login screen and reset your password.

How do I reset my password for the personal loan app?

You can reset your password by selecting ‘Forgot Password’ on the login page and following the steps sent to your registered email or mobile number.

Since I downloaded the app, it isn't working. What do I do?

If your application is not working, you can uninstall it and download it again.

Can I use Touch ID with the app?

Yes, you can use Touch ID with the app.

What are the key documents required when applying for a personal loan?

Basic personal loan documents include identity proof, address proof, income proof, and bank statements for eligibility verification.

Why a high credit score matters for personal loan

A high credit score boosts your chances of loan approval and helps you get lower interest rates and better terms.

Can personal loans be used for a commercial purpose such as buying raw material for a business?

Yes, a personal loan can be used for commercial needs like purchasing raw materials or equipment, with no restriction on usage unless specified by the lender.

Is a personal loan available for a holiday or travel purposes?

Yes, you can apply for a travel loan to fund your holiday, including airfare, accommodation, and other travel expenses.

Is a private function, such as a wedding reception, eligible for a personal loan?

You can avail a wedding Loan to manage wedding expenses such as venue booking, catering, and décor.

Is it necessary to show hospital bills when applying for a medical emergency personal loan?

No, showing hospital bills is not mandatory when applying for a personal loan for medical emergency, though some lenders may request basic documentation.

How is the personal loan disbursed?

The personal loan disbursement is usually made directly to your bank account within 24 hours*.

Are there any interest and charges after I get a Personal Loan?

Yes, loan charges such as processing fees, interest, and penalties (if applicable) may be levied as per the lender’s policy.

Are there any tax benefits associated with personal loan?

Personal loans generally don’t offer tax benefits, unless used for specific purposes like home renovation or business investment, where certain exemptions may apply.

What are pre-payment/foreclosure charges and how much are they?

Pre-payment or foreclosure charges are fees applied when you repay your personal loan before the agreed term. These charges depends on the lender’s policies.

What is the difference between Part payment, Pre-payment and Pre-closure? Are there any charges related to this?

Part payment is a partial lump sum, pre-payment means full early repayment, and pre-closure is closing the loan early—each may attract different charges as per lender policies.

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