Know about MP Poorv Kshetra Electricity customer care and learn how to register complaints efficiently with the customer support guide.
MP Poorv Kshetra electricity customer care
In Madhya Pradesh, a state known for its rich history and diverse landscapes, a reliable electricity supply is essential for everyday life. Madhya Pradesh Poorv Kshetra Vidyut Vitaran Company Limited (MPPKVVCL) caters to the electricity needs of residents in the state's eastern region. This guide explores the different ways to connect with MPPKVVCL's customer care representatives and ensure a smooth electricity experience.
MP Poorv Kshetra Electricity Complaint Number
If you're facing a power outage, have questions about your bill, or require general electricity-related assistance, reaching MP Poorv Kshetra Electricity Customer Care is straightforward. Here's how to get in touch:
- Toll-Free Number: 1800 233 1266
- Landline Number: 0731 2426243 (Centralized Call Centre)
Contacting MP Poorv Kshetra Electricity Customer Care online
While MP Poorv Kshetra acknowledges the growing importance of online communication, their current online presence focuses primarily on informational resources. Here's what you can find online:
- MPPKVVCL Website: The MPPKVVCL website provides valuable information on various electricity-related topics. Here, you can access details on:
- Electricity tariffs
- Downloading relevant forms
- Contact information for MPPKVVCL offices across their service area
- Bill payment options through third-party online platforms
In addition to finding the relevant information about MP Poorv Kshetra Electricity board, you can also complete your electricity bill payment on Bajaj Finserv.
The BBPS platform on Bajaj Finserv allows users to pay their bills instantly and securely. Customers can use various payment modes, such as credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI.
Conclusion
MP Poorv Kshetra Electricity Customer Care strives to provide its consumers with a reliable support system. While online functionalities for complaints and bill payments are still under development, you can connect with customer care representatives via phone and utilise the available online resources. By effectively using these options, you can resolve electricity-related issues promptly and stay informed about important updates from MPPKVVCL.
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Frequently asked questions
There are two ways to update your contact information with MP Poorv Kshetra Electricity:
- Visit your nearest MPPKVVCL sub-division office: These offices are located across MPPKVVCL's service area and can assist you with updating your contact details.
Contact MPPKVVCL customer care: Utilize the toll-free number (1800 233 1266) or the landline number (0731 2426243) and speak to a customer service representative. They can guide you through the process of updating your information.
Here is how to register a complaint about a power outage:
- Call the toll-free number: 1800 233 1266. Explain the nature of the power outage to the customer service representative.
- Call the landline number: 0731 2426243 (Centralized Call Centre). This might be useful if the toll-free line is experiencing high call volume.
Visit your nearest MPPKVVCL sub-division office: You can register your complaint in person at the sub-division office
Currently, MP Poorv Kshetra Electricity doesn't offer an online system for tracking the status of your complaint. Here's how you can follow up:
- Calling the toll-free number (1800 233 1266) or the landline number (0731 2426243): Provide your complaint reference number (if available) to the customer service representative, and they can update you on the status.
Visiting your nearest MPPKVVCL sub-division office: Speak to a customer service representative at the office and inquire about the status of your complaint with your reference number.
Customer care representatives are available during regular business hours (typically weekdays from 9:00 AM to 5:00 PM). For emergencies or critical situations, contacting your local electricity department directly might be the fastest course of action.
