Bajaj Finserv customer care helpline numbers
If you have any issues regarding our products or services, you can call on our customer care number +91 8698010101 and get your concern resolved.
1. Call Bajaj Finserv customer care number and get personalised assistance from our representative for the services mentioned below.
Service |
Timings |
Days |
Fraud-related |
24 hours |
Monday - Sunday |
Debt management (collection-related) |
24 hours |
Monday - Sunday |
Loan-related |
09:00 am - 09:00 pm |
Monday - Sunday |
EMI Network Card-related |
09:00 am - 09:00 pm |
Monday - Sunday |
Insurance-related |
09:30 am - 06:30 pm |
Monday - Saturday |
Deposit-related |
09:30 am - 06:30 pm |
Monday - Saturday |
Note: You can call on the given Bajaj Finserv helpline number 24x7 for self-service support. However, you can connect with our customer care representatives only during the above-mentioned operational hours.
2. If you're an existing customer, you can call on the Bajaj Finserv customer care number anytime and receive automated self-service support for the following:
Report a Fraud: Raise fraud-related queries.
Loans: Get loan-related information like loan amount, principal outstanding amount, rate of interest, and more. You can also request loan-related documents or check part-payment and drawdown status.
Insta EMI Card and Health EMI Network Card: Block or unblock the EMI Network Card, increase its limit, and know the status of your transaction.
Deposits: Check FD application status, view FD details, request FD certificate, etc.
Insurance: Find out how to check the details of your insurance policy. Know how to renew your policy or request a certificate of insurance. You can also learn about the eligibility for insurance cancellation.
Debt management (collection related): Check your current outstanding amount, pay overdue instalments, or report any other concerns.
Offers: Check pre-approved offers or apply for a new loan.
3. If you’re an existing customer, we advise you to use your registered mobile number for calls. This helps us to provide you with a hassle-free experience. In case you aren’t calling from your registered mobile number, keep one of the given identification details handy:
- Registered mobile number
- Customer ID
- Fixed Deposit application ID
- Fixed Deposit ID
- Bajaj Finserv EMI Network Card number
However, if you aren’t an existing customer, you can get automated self-service support to:
- Check pre-approved offers
- Report fraud
- Get details related to Bajaj Finserv RBL Bank SuperCard
- Raise a complaint regarding promotional or recovery calls
- You can also refer to the frequently asked questions for help
4. For queries related to home loans and loans against property, you can call us on 022 45297300.
5. If you have queries related to the Bajaj Finserv RBL Bank SuperCard, you can call on 022 71190900.
6. If you have queries related to the Bajaj Finserv DBS Bank Credit Card, you can call on 18602676789.
7. You can also visit our digital customer portal – Bajaj Finserv My Account and use our raise a request facility to get your queries resolved.
Frequently asked questions
If you have a product or a service-related query, you can raise a request online for the same by following the steps below.
If you are an existing customer, you can raise a request by following these steps:
- Click on the ‘Raise your request’ option below to sign-in to our customer portal – My Account.
- Enter your registered mobile number and submit the OTP.
- Verify your details with your date of birth and proceed.
- Select the product for which you want to raise a query.
- Choose the relevant ‘Query type’ and ‘Sub-query type’.
- Upload the supporting document if needed and submit the query.
Once you submit the query, our representative will reach out to you within 48 business hours and help you resolve your query.
If you are new to Bajaj Finance Limited and wish to contact us, you can raise a request online in the following steps:
- Click on the ‘Raise your query online’ option below.
- Select ‘No’ from the list of options and click on the ‘Submit’ button.
- Enter your details such as email ID and mobile number.
- Choose the product, relevant query and enter the additional details if required.
- Enter the code you can see on your screen and submit.
You can find a Bajaj Finance branch near your location:
- Click on the ‘Locate a branch’ option below.
- Enter the name of the city or the PIN code of the area where you’re looking for a branch.
- Find a list of all Bajaj Finance branches in that location.
- Select the name of the branch and click on ‘Directions’ for navigation help.
Our customer support team tries to provide assistance immediately. You can reach out to us in the following ways:
- If you’re an existing customer, you can raise a request for any Bajaj Finserv services-related queries.
- You can also call on our customer care helpline - +91 8698010101.
If you were unable to get a satisfactory answer to your queries/ issues or do not hear from us within 10 business days, you can submit your grievance to our Grievance Redressal Team’s desk.
The Grievance Redressal Officer investigates problems/ issues raised by our customers and provides an impartial resolution.
Our Grievance Redressal Officer is available on business days, between Monday and Friday, from 9:30 am to 5:30 pm, on 022 41803901 (call charges as applicable). You can also send an email at grievanceredressalteam@bajajfinserv.in
Our customer portal, My Account is a one-stop place for Bajaj Finserv services. You can sign-in to My Account in just three easy steps:
- Click on the ‘Sign-in’ button on this page to visit our customer portal.
- Enter your registered mobile number and the OTP.
- Verify your details with your date of birth and proceed.
Once you’re signed-in, you can explore these self-service options online:
- Manage your profile details such as email ID, mobile number, PAN, contact address, and date of birth.
- If you have an EMI Network Card, you can check your card details such as number, card limit and more. You can also block/ unblock your card, reset your PIN if needed and much more.
- You can also use self-service options such as making a part-prepayment, raising a withdrawal request, or downloading documents.
- If you’ve invested in our fixed deposit, you can view the FD account statement, renew your FD, or apply for a TDS waiver.
- Check and avail of pre-approved offers in just a few clicks.
You can update your personal and contact details in your profile by visiting customer service portal. You can follow these steps to visit My Account and update your profile details if there’s any change:
- Click on ‘Update your profile details’ option below to visit our profile section.
- Enter your mobile number and submit the OTP to sign-in to My Account.
- Verify your details using your date of birth and proceed.
- Click on the ‘Edit’ option below the profile information you want to update.
- Choose a mode of verification from the list.
- Enter your updated details and upload a valid document for verification.
- Verify your details with the OTP sent to your registered mobile number and submit.
Once you submit the request, you'll receive a service request number with which you can track the status of your request.
It takes us two business days to update your profile information in our records. Once your details are updated, you'll receive a confirmation SMS on your registered mobile number.
You can download your loan or fixed deposit related documents in a few clicks by signing-in to our customer portal – My Account.
If you have a loan, you can download your statement of account, repayment schedule, foreclosure letter and No Dues Certificate. If you are a fixed deposit customer, you can download your Form 15G/ H, fixed deposit receipt, interest certificate and statement of account.
You can follow these steps to download your documents:
- Click on ’Download your document’ to visit our customer portal.
- Enter your mobile number, and date of birth and submit the OTP to sign-in to My Account.
- Select your loan account number or FD number for which you want to download documents.
- Find all your documents related to your loan account or fixed deposit.
- Click on the document to download it.
If you do not want any promotional calls from Bajaj Finance Limited, you can call on our customer helpline number + 91 8698010101 and follow the instruction given during the call.
If you are not able to use your EMI Network Card, it could be because your card is blocked or your e-mandate is not registered. You can check the status of your card by following these steps:
- Click on the ‘Sign-in’ button on this page to visit our customer portal.
- Enter your mobile number, and date of birth and submit the OTP to sign-in.
- Click on the ‘View All’ option next to the My Relations section.
- Select the card for which you want to view the status.
- Find the status of your card.
If it is blocked, you can find the reason and the steps to unblock it. If your mandate is not registered, you can complete your mandate registration online.
If you are facing any issue with your e-commerce transaction, it could be because you have recently updated your KYC information. In such case, you need to make the first transaction at one of our partner stores. From second transaction onwards, you will be able to do transaction on any online shopping sites.
