Indane Gas customers can resolve booking, refill, billing, and safety issues through official online channels — the IOCL complaint portal, the MyLPG.in service portal, and the registered Indane distributor. This guide explains how to register a complaint, track a refill, address a leakage, and escalate unresolved issues through the regulator.
Contact Indane Gas customer care for LPG booking, refill status, leakage support, and complaint assistance through toll-free helpline and online support services.
How to reach Indane gas support – online channels
Customers can contact Indane support for cylinder booking issues, delivery delays, payment concerns, connection-related queries, and complaint registration.
Support is available via the official complaint portal, online service platforms, and your registered distributor.
Indane Gas, a widely used LPG provider in India, offers multiple self-service and assisted support options to address customer needs efficiently. Instead of relying solely on an indane customer care number, users can log complaints or track service requests through the official Indane complaint portal at cx.indianoil.in, which is designed for quick grievance redressal.
For routine services such as booking refills, checking subsidy status, or updating account details, the MyLPG.in portal provides a centralized and user-friendly interface. Additionally, customers can directly contact their registered Indane distributor for immediate assistance—details are available on the LPG cylinder receipt and gas connection booklet.
These channels ensure that customer care Indane gas services remain accessible, transparent, and easy to navigate without delays.
Indane gas customer care and booking helpline numbers
Indane Gas ensures that its customers receive prompt and efficient service.
Here is how you can reach out to Indane customer care:
- Toll-free number: Dial 1800-2333-555 from your registered mobile number. This toll-free helpline operates round the clock, ensuring that you can seek assistance anytime.
- Email support: You can email your queries, feedback, or complaints to indanecareho@indianoil.in. Mention your customer ID in the subject for faster resolution.
- Commercial LPG Helpline Number: 1860-5991-111
- In case of an LPG leakage emergency, dial 1906. The Indane Gas team will promptly respond and take necessary measures to ensure safety.
Support Channel | Purpose | Contact Details | Availability |
Toll-Free Helpline | LPG booking & support | 1800-2333-555 | 24x7 |
IVRS/SMS Booking | Refill booking | 7718955555 | 24x7 |
WhatsApp Support | Quick support queries | 92249 92249 | Limited hours |
Email Support | Complaints & escalation | customercare@indianoil.co.in | Business hours |
Emergency Helpline | Gas leakage emergencies | 1906 | 24x7 |
How to register an Indane gas complaint online
You can register an Indane gas complaint online for delayed delivery, subsidy issues, leakage, overcharging, or distributor-related problems via the official IndianOil portal or the IndianOil ONE app.
Step-by-Step Complaint Registration:
- Visit the official IndianOil Complaint Portal at cx.indianoil.in or open the IndianOil ONE app.
- Select “Lodge Your Complaint” and choose your category (delivery, subsidy, leakage, etc.).
- Enter your registered mobile number or LPG Consumer ID.
- Fill in complaint details and submit to receive a unique Service Request Number (SRN).
You can track your complaint status online using the SRN on the portal.
For LPG leakage emergencies, call 1906 immediately.
When to escalate your Indane complaint (resolution matrix)
If your Indane gas complaint isn’t resolved at the initial stage, a structured escalation ensures accountability and faster action. Indian Oil Corporation Limited (IOCL) follows a defined grievance redressal hierarchy, allowing consumers to move their complaint forward if delays or unsatisfactory responses persist. Before escalating, keep your complaint reference or Indane gas complaint number handy for tracking.
Level | Authority | Channel | Typical Resolution Time |
1 | Registered Indane Distributor | Distributor counter / written request | 24-48 hours |
2 | IOCL Nodal Grievance Officer | cx.indianoil.in (formal complaint) | 7-15 working days |
3 | Ministry of Petroleum & Natural Gas / PNGRB | Official MoPNG / PNGRB grievance portal | 30 working days+ |
What to do during an LPG gas leakage – safety checklist
5-Step Safety Checklist:
- Turn Off the Valve: Immediately close the cylinder valve or regulator.
- Extinguish All Flames: Switch off burners, candles, incense sticks—no ignition sources.
- No Electrical Switches: Do NOT turn ON/OFF any switches or appliances (sparks can ignite gas).
- Ventilate: Open all doors/windows to let gas escape (LPG is heavier than air).
- Evacuate & Call: If smell is strong, leave immediately and contact your distributor.
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How to book an LPG cylinder online through Bajaj Finance platforms
On the Bajaj Finance app
- Download the Bajaj Finance app from the Google Play Store or App Store and install it on your device
- Open the app, log in, or register if you are a new user
- Scroll down to the ‘Bills and recharges’ section and click on ‘LPG Cylinder’
- Select/search for your LPG provider
- Enter your registered mobile number and click on ‘FETCH YOUR BILL'
- Your total bill amount will be shown
- Click on ‘PROCEED TO PAY’ and choose your preferred mode of payment like Bajaj Pay
- Once you have completed the transaction, you will get notified that the payment was successful
On the Bajaj Finance website
- Go to the Bajaj Finance website
- Scroll down to the ‘Bills and recharges’ section, click on 'LPG Cylinder’
- Enter your mobile number and login with an OTP
- Select/search for your LPG provider
- Enter your registered mobile number and click on ‘FETCH YOUR BILL'
- Your total bill amount will be shown
- Click on ‘PROCEED TO PAY’ and choose your preferred mode of payment
- Once you have completed the transaction, you will get notified that the payment was successful
Conclusion
In today’s fast-paced world, having reliable customer care is essential. Indane Gas, with its extensive network and dedicated helpline, ensures that your queries are addressed promptly.
Whether you need technical support, want to lodge a complaint, or seek emergency help, Indane Gas has you covered.
Remember to keep your customer ID handy, explore the state-specific numbers, and utilize the online complaint management system for a hassle-free experience. With Indane Gas, you can cook worry-free and enjoy uninterrupted LPG services.
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Bajaj Finance app for all your financial needs and goals
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You can use the Bajaj Finance App to:
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Frequently asked questions
To transfer your Indane Gas connection to another city, visit your current distributor to surrender your cylinder and regulator, obtain a Termination Voucher (TV), and then approach the new distributor in the new city with the TV and required documents.
To update your registered mobile number with Indane Gas, log in to the Indane Gas portal, navigate to "My Profile," and update your mobile number. Verify the change with an OTP sent to your new number.
You can track your Indane Gas complaint status online via the IndianOil (Indane) official website or mobile app using your Service Request Number (SRN). Alternatively, call the LPG customer care number 1800-2333-555 or contact your distributor for updates on complaint resolution progress.
You can file complaints related to refill booking delays, billing errors, poor cylinder quality, gas leakage, subsidy issues under DBTL, delivery problems, or staff behavior. Indane provides multiple channels including helpline, online portal, and distributor offices to register and resolve these complaint categories efficiently.
Visit the official IndianOil website and use the “Distributor Locator” tool. Enter your state, district, and locality to find your registered distributor’s name, address, and contact details. You can also check your refill receipt, SMS alerts, or Indane app for distributor information linked to your connection.
You can track your refill booking status through the Indane website, mobile app, or SMS service using your registered mobile number or booking reference number. Alternatively, contact your distributor or call the LPG customer care number for real-time updates on delivery status and expected timelines.
To check your Indane gas subsidy status, visit the Indane or myLPG portal and log in using your LPG ID or registered mobile number. You can view DBTL subsidy transfers, payment history, and bank details. Alternatively, check your bank statement or use the subsidy tracking section online.
The 17-digit LPG ID is a unique identifier for your Indane connection, used for subsidy tracking and account management. You can find it on your gas booklet, refill receipts, or by logging into the myLPG/Indane portal. It is also available via SMS or distributor assistance.
If your complaint remains unresolved, escalate it via the IndianOil grievance portal, customer care helpline, or regional office. You can also approach higher authorities like the Area Manager or use the CPGRAMS portal. Keep your complaint reference number handy for faster resolution and follow-up actions.