You can transfer your Indane gas connection online through the IndianOil customer portal or offline by visiting your LPG distributor. If you are moving to another city, you may need to surrender your cylinder and regulator, after which the security deposit is refunded as per IndianOil rules.
Find your new Indane distributor
Start by collecting information about the gas agency in your new location. You can easily find comprehensive distributor records on the official website of Indane Gas.
Go to ‘Our Network’ drop-down, select ‘Find IOCL Partner’, then choose ‘Indane Distributor’. You can then search by selecting your locality to find nearby LPG distributors.
Documents required to transfer an Indane Gas connection
Before starting the transfer process, keep the following documents ready:
Document | Why it is needed |
Proof of identity | To verify the identity of the registered consumer |
Proof of address | To confirm the new residential address |
Gas book | To verify connection and consumer details |
Gas Connection Voucher (received during your initial gas connection) | To validate the original connection record |
Domestic Gas Consumer Card (DGCC or blue book) | To update and transfer consumer records with the new distributor |
Subscription Voucher (SV) | To verify the security deposit and connection ownership details |
Letter requesting transfer | Should include your customer number, current address, and the address of the new gas agency |
Gas regulator | May be required during the transfer or equipment verification process |
Address proof | Required for address verification and KYC compliance |
Note: KYC, including valid identity proof and address proof, is mandatory for transferring an Indane gas connection.
Offline transfer process - At your Indane distributor
Follow these steps to transfer your Indane gas connection through your distributor:
- Visit your current Indane LPG distributor’s office.
- Submit the transfer letter, gas regulator, and gas connection voucher in person.
- If you are moving from one city to another, surrender your existing cylinder and safety regulator.
- You will receive a refund of your security deposit for the cylinder and regulator.
- Obtain a gas transfer voucher (similar to your gas connection voucher) from the distributor.
- Collect address proof for your new place of residence.
- Visit the new Indane LPG distributor along with your identity proof and the gas transfer voucher.
- Pay a nominal transfer charge (varies by agency).
- Your details will be updated, and a new gas connection voucher with your current address will be issued.
Important: There are two separate cost considerations during an Indane gas connection transfer. When transferring within the same gas company, there is generally no transfer fee and no fresh security deposit. However, when moving to another city, a transfer charge or fresh security deposit may apply if required by the new distributor. Always verify the latest charges, deposit requirements, and refund rules with your distributor before starting the transfer process, as these may vary by location and distributor policy.
Types of Indane Gas transfer - Same area, same city, different city
The process for transferring an Indane gas connection depends on whether you are moving within the same distributor area, to another distributor in the same city, or to a different city.
Transfer type | What usually happens |
Within the same distributor area | Inform your distributor about your new address and submit valid address proof. Your customer details are updated, and a new connection is generally not required. |
Same city, different distributor | The existing distributor may transfer your consumer records to the new distributor. You may be required to submit connection documents, address proof, and other records specified by the distributor. |
Different city | You may need to complete a connection transfer process, which can include surrendering equipment, obtaining transfer documents, and completing formalities with the new distributor before the connection is reactivated. |
Note: Some Indane-to-Indane transfers may be processed through digital systems. However, the current process and whether a physical visit is required should be confirmed with the distributor or through official IndianOil channels before publication.
Indane Gas transfer charges, security deposit, and refund
Is there a fee to transfer an Indane gas connection? In many cases, transferring an Indane gas connection within the same gas company does not require a fresh security deposit and may not involve a separate transfer fee. However, if you are relocating to a different city, you may need to surrender your cylinder and regulator, receive a refund of the original security deposit as per applicable rules, and complete the connection process with the new distributor.
Indane Gas customer care and helpline
For help with an Indane gas connection transfer, you can contact the IndianOil LPG toll-free number at 1800-2333-555. For gas leakage or any LPG emergency, call the emergency helpline 1906. You can also use the IndianOil ONE app or visit cx.indianoil.in for self-service options such as LPG booking, distributor details, and online support.
