Explore the ways to reach out to ICICI Lombard health insurance customer care and grievance redressal in simple steps.
Introduction to ICICI Lombard Health Insurance customer care
ICICI Lombard's health customer care number and ICICI Lombard's online chat offer multiple channels for policyholders to connect with the team.
This multi-channel approach ensures that customers can receive assistance in the manner most convenient to them, whether through a phone call, online chat, or even email.
ICICI Lombard Health Insurance customer care details
ICICI Lombard provides round‑the‑clock support to help customers with health insurance queries, policy services, and claims. The official ICICI Lombard health insurance customer care number ensures quick assistance through multiple channels, including phone, WhatsApp, and email. Customers in India, as well as NRIs, can conveniently reach out for claim status updates, service requests, and grievance escalation.
Contact type |
Number / Link |
Availability |
Notes |
Toll‑Free (India) |
1800 2666 |
24x7 |
All queries, claims, services |
7738 282 666 |
24x7 |
Send “Hi” to start |
|
ihealthcare@icicilombard.com |
24x7 |
Written support |
|
NRI / Abroad |
+91 40 6627 3505 |
24x7 |
Chargeable |
Claim Status |
1800 2666 / Customer Login |
24x7 |
IVR option 2 |
Travel Insurance |
1800 102 5721 |
24x7 |
Travel claims |
Escalation |
Escalation Matrix |
Office hours |
Level‑wise support |
How to check your ICICI Lombard Health Insurance claim status instantly (2026)
You can quickly track your health insurance claim using the official ICICI Lombard claim status customer care number or digital channels. Call 1800 2666 and select IVR option 2 to check claim status instantly. Alternatively, send “Hi” to 7738282666 on WhatsApp and follow the prompts. You can also log in to the ICICI Lombard Customer Portal or use the IL TakeCare app and select the “Track Claim” option for real‑time updates.
Verified physical address
Below is the officially registered address of ICICI Lombard General Insurance Company, provided for customer reference, written communication, or regulatory purposes:
ICICI Lombard registered office
ICICI Lombard House,
414, Veer Savarkar Marg,
Prabhadevi, Mumbai – 400025,
Maharashtra, India
This address can be used for official correspondence, grievance escalation, or document submission where a physical office address is required.
Location‑wise ICICI Lombard customer care numbers
ICICI Lombard also offers city‑specific customer care numbers to provide faster and more localized assistance for policy servicing, claims, and general support.
City / State |
Customer Care Number |
Delhi |
011‑3366‑7777 |
Mumbai |
022‑3366‑7777 |
Bangalore |
080‑3366‑7777 |
Kolkata |
033‑3366‑7777 |
Chennai |
044‑3366‑7777 |
These numbers connect you to ICICI Lombard’s customer support teams and typically redirect to the central assistance system for efficient query handling.
Steps to pay ICICI Lombard Health Insurance premium
Paying your ICICI Lombard Health Insurance premium is effortless and can be completed in simple steps.
Policyholders can visit the ICICI Lombard website, navigate to the payments section, or use the mobile app to make insurance premium payments. Payment can be made via several modes, such as credit/debit cards, net banking, or UPI, ensuring convenience for all users.
How to register ICICI Lombard Health Insurance complaint online
Policyholders can register complaints with ICICI Lombard Health Insurance through phone support or the online grievance system. For effective ICICI Lombard health insurance complaint escalation, the company follows a structured, regulator‑compliant process.
- Level 1: Contact customer care at 1800 2666 or email ihealthcare@icicilombard.com to raise your concern.
- Level 2: If unresolved, submit a complaint to the Grievance Redressal Officer using the official grievance portal on the ICICI Lombard website.
- Level 3: If the complaint remains unresolved after 15 days, you may escalate the matter to the Insurance Ombudsman as per IRDAI guidelines.
Security warning
ICICI Lombard will never ask for your OTP, password, PIN, or payment details through calls, emails, SMS, or WhatsApp messages. Always use only the official customer care numbers, email IDs, website, or the IL TakeCare app listed on this page.
For safe and secure transactions, make payments exclusively through the ICICI Lombard official website or the IL TakeCare mobile application. Avoid clicking unknown links or sharing personal information with unverified sources.
For related insurance services and assistance, you can also use the Bajaj Pay platform for your health insurance premium payment
to pay premiums online securely. If you need help with complaints or escalations, the Customer Grievance Redressal page provides guidance on resolving issues efficiently. For general queries or support, you may contact Bajaj Finserv support to get in touch with the customer care team.
Conclusion
ICICI Lombard Health Insurance is committed to providing its policyholders exceptional customer care. Through its comprehensive support system, including the ICICI Lombard health insurance customer care toll-free number and online chat, policyholders can enjoy peace of mind knowing help is just a call or click away. Whether for service requests, queries, or complaints, ICICI Lombard ensures a smooth and efficient customer care experience.
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Frequently asked questions
Yes, policyholders can check their ICICI Lombard Health Insurance policy details by name after providing necessary verification details for security purposes. This can be done through the customer care helpline or the online customer portal, ensuring easy access to policy information.
The fastest way to get your policy copy is by downloading it from your insurer’s official customer portal or mobile app, such as the IL TakeCare app. After logging in with your registered details, you can instantly access and download the policy document in PDF format.
If your complaint is not resolved within the promised timeframe, you can escalate it through the insurer’s grievance redressal section available on the website or app. You may also write to the grievance officer with your complaint reference number for faster resolution.
Yes, insurers usually provide a dedicated international or NRI customer support number and email ID for policyholders calling from outside India. These details are available on the official website under the customer support or contact section and ensure uninterrupted assistance across time zones.
You can use the IL TakeCare app to access policy documents, raise service requests, register claims, and track complaints. After logging in, choose the relevant service option, submit required details, and monitor updates directly through the app without visiting a branch.
For claim intimation, you typically need your policy number, filled claim form, identity proof, and incident‑related documents such as medical reports, bills, FIR (if applicable), or hospital discharge summary. Additional documents may be requested depending on the type of insurance and claim.
You can track your complaint status using the reference number provided at the time of registration. Log in to the customer portal or mobile app, or contact customer care, to check updates, resolution progress, or any additional information required to close the complaint.
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