Assam Power Distribution Company Limited (APDCL) is a public sector undertaking responsible for distributing electricity across the state of Assam, India. APDCL aims to provide reliable and efficient electricity supply to residential, commercial, and industrial consumers. The company manages a widespread network of substations, transmission lines, and distribution infrastructure to ensure uninterrupted power distribution.

APDCL is committed to delivering quality services, promoting energy efficiency, and contributing to the socio-economic development of Assam.

Process of registering a complaint with APDCL

Encountering issues with your electricity service from APDCL? Here's how you can lodge a complaint:

1. Contact APDCL Customer Care: Reach out to APDCL's dedicated customer care helpline to register your complaint. Provide your consumer details and a brief description of the issue you are facing with your electricity supply.
2. Online Complaint Registration: APDCL facilitates online complaint registration through its official website. Visit the APDCL website and navigate to the complaint section. Fill in the required details such as consumer number, contact information, and nature of the problem.
3. Visit Nearest APDCL Office: For a personalized approach, visit the nearest APDCL office and register your complaint in person with the concerned authorities. Ensure you carry identification and consumer details for verification.

Why you need to know about APDCL complaint procedures

Understanding how to file a complaint with APDCL is important for the following reasons:

1. Prompt issue resolution: Knowing the complaint procedures ensures timely resolution of electricity-related issues, preventing prolonged disruptions in service.
2. Consumer empowerment: Registering complaints empowers consumers to voice their concerns and contribute towards improving the quality of electricity services provided by APDCL.
3. Regulatory compliance: Filing complaints ensures that APDCL adheres to consumer rights and regulatory standards, promoting transparency and accountability.

Steps for registering a complaint with APDCL

Follow these steps to register a complaint with APDCL:

1. Gather information: Collect your consumer number, contact details, and specifics of the issue you are facing with your electricity service.
2. Choose communication channel: Decide whether to register your complaint via phone, online portal, or in person at an APDCL office.
3. Provide details: Fill out the complaint form accurately, including information about the problem, location, and your contact details.
4. Submit complaint: Submit your complaint through the chosen communication channel (phone, online, or in person) to APDCL.
5. Receive complaint number: Upon successful registration, you will receive a complaint number for tracking the status of your complaint.
6. Follow up: Keep track of your complaint status using the provided complaint number and follow up for updates or resolution if necessary.

Alternative ways to register complaints with APDCL

In addition to traditional methods, APDCL offers alternative ways to register complaints:

1. Mobile app: APDCL may have a dedicated mobile application where customers can conveniently log complaints and track their status using their smartphones.
2. SMS service: Some electricity utilities provide SMS-based complaint registration systems, allowing customers to register complaints through text messages.
3. Social media channels: APDCL might have active social media platforms where customers can reach out and register complaints publicly or via direct messages.

In addition to finding the relevant information about the APDCL electricity board, you can also complete your electricity bill payment.

The BBPS platform on Bajaj Finserv allows users to pay their bills instantly and securely. Customers can use various payment modes like credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI.

Conclusion

Knowing how to register complaints with APDCL is essential for ensuring a smooth and reliable electricity service experience. By following the outlined procedures and utilizing alternative complaint registration methods, consumers can contribute to the enhancement of APDCL's services and ensure timely issue resolution.