Bajaj Finserv customer care in Vashi
The rapid digitisation has made the management of finances all the more convenient, fast and efficient. For instance, individuals availing numerous financial products, such as loans, insurances, and investments from leading NBFCs like Bajaj Finserv, can now easily handle their financial activities through the feature-rich Bajaj Finserv customer care portal –Experia.
With the Bajaj Finserv customer portal, individuals can access multiple services online to effectively manage their borrowings and other financial activities anytime, anywhere with just a few clicks.
Read on to learn more about the Bajaj Finserv customer care service portal.
Features of Bajaj Finserv Customer Portal
The online customer service portal of Bajaj Finserv is an efficient platform that enables users to manage all services related to Bajaj Finserv products smoothly. It comes with a wide range of features as listed below:
Online payment for EMIs
Customers can easily pay the monthly instalments of their loans online right from the Bajaj Finserv customer portal. In addition, they can also initiate payments for loan part prepayments or foreclosures.
Download important documents
One might require various loan-related or transaction-related documents for future references. Customers can download such essential documents right from the Experia customer care portal if required. They can download NOC/ NDC, loan account statements, interest certificates and others.
Check EMI Network Card details
Individuals can keep track of their transactions and carry out spending through the Bajaj Finserv EMI Network Card. They can learn about past transactions, account status, card limit, validity and others through the Bajaj Finserv customer care portal.
Track loan details
Individuals who have availed a loan from Bajaj Finserv can check their active loan accounts right from the comfort of their homes. It will allow them to identify any mismatch and keep track of the outstanding payments.
Update contact details
The Experia portal also allows customers to update changes in their personal details easily. For example, one can instantly update his/ her email, residential address, contact number, etc. This will help Bajaj Finserv send reminders, latest details and notifications seamlessly.
Bajaj Finserv Customer Care Details – Vashi
Customers looking to raise a doubt or have a complaint addressed can opt for any of the methods to reach out to Bajaj Finserv:
Customer portal (Experia)
To avail information related to their financial transactions and borrowings or to post a query through the Bajaj Finserv Experia portal, customers can go through the following steps:
Step 1 - Go to the Bajaj Finserv customer portal-Experia
Step 2 - Enter your email ID or customer ID and your mobile number
Step 3 - Select either ‘Password’ or ‘OTP’
Step 4 - For logging with OTP, click on ‘Generate OTP’ and for logging in with a password tap on ‘Next’
Step 5 - Enter the password or OTP and proceed
In addition to Experia, customers can use the app from Bajaj Finserv and get the required help.
Bajaj Finserv app
Here are the steps through which one can avail various services and raise a complaint or query through the app:
Step 1 - Go to Google Play Store and download the Bajaj Finserv app
Step 2 - Log in with the credentials
Step 3 - Go to ‘Help and Support’ from the main menu
Step 4 - Click on the product for which you wish to raise a query
Step 5 - Select the query and sub-query type and elaborate your query
Step 6 - Enter all necessary details and tap on ‘Submit’
Raise a request
Apart from these two methods, one can also raise a request and get his/ her queries resolved. However, the steps are different for new and existing customers:
For existing customers:
Step 1 - Visit Raise a request
Step 2 - Choose whether you are an existing or a new customer
Step 3 - If you are an existing Bajaj Finserv customer, log in with the credentials
For new customers:
Step 1 - Go to Raise a request
Step 2 - Select the ‘No’ option for the question ‘Are you our existing customer?’
Step 3 - Provide details like name, email ID, address, etc. and then proceed
Step 4 - Enter CAPTCHA code correctly and proceed with raising the request
Check pre-approved offers
Bajaj Finserv extends several pre-approved offers for its existing customers on a wide range of financial products, such as home loans, personal loans, business loans and more. Pre-approved offers facilitate an easy and hassle-free loan application process.
To check Bajaj Finserv pre-approved offers with Experia, here’s what you need to do:
- 1 Go to the Bajaj Finserv customer care portal
- 2 Tap on ‘Pre-approved offers’
- 3 Enter your name and contact information
- 4 Click on ‘Agree’ under Terms and Conditions
Now, individuals can find all the pre-approved offers tailored for them.
With a clear idea about the feature of the Bajaj Finserv Experia portal and how to connect with it, residents of Vashi can easily reach out to Bajaj Finserv customer care in Vashi and have all their queries and complaints resolved instantly.
To understand resolutions for grievances you may face, please refer to the following:
Frequently asked questions
One can log into the Bajaj Finserv customer care portal through any of the following ways:
- Through registered mobile number
- Through the registered email ID
- With the Google account
- With customer ID