Bajaj Finance Customer Care in Vashi: Contact Details

The rapid digitisation has made the management of finances all the more convenient, fast and efficient. For instance, individuals availing numerous financial products, such as loans, insurances, and investments from leading NBFCs like Bajaj Finance, can now easily handle their financial activities through the feature-rich Bajaj Finance customer care portal – My Account.

With the Bajaj Finance customer portal, individuals can access multiple services online to effectively manage their borrowings and other financial activities anytime, anywhere with just a few clicks.

Read on to learn more about the Bajaj Finance customer care service portal.

The online customer service portal of Bajaj Finance is an efficient platform that enables users to manage all services related to Bajaj Finance products smoothly. It comes with a wide range of features as listed below:

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  Online payment for EMIs

  Customers can easily pay the monthly instalments of their loans online right from the Bajaj Finance customer portal. In addition, they can also initiate payments for loan part prepayments or foreclosures.

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  Download important documents

  One might require various loan-related or transaction-related documents for future references. Customers can download such essential documents right from the My Account customer care portal if required. They can download NOC/ NDC, loan account statements, interest certificates and others.

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  Check EMI Network Card details

  Individuals can keep track of their transactions and carry out spending through the Bajaj Finance EMI Network Card. They can learn about past transactions, account status, card limit, validity and others through the Bajaj Finance customer care portal.

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  Track loan details

  Individuals who have availed a loan from Bajaj Finance can check their active loan accounts right from the comfort of their homes. It will allow them to identify any mismatch and keep track of the outstanding payments.

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  Update contact details

  The My Account portal also allows customers to update changes in their personal details easily. For example, one can instantly update his/ her email, residential address, contact number, etc. This will help Bajaj Finance send reminders, latest details and notifications seamlessly.

Customers looking to raise a doubt or have a complaint addressed can opt for any of the methods to reach out to Bajaj Finance:

Customer portal (My Account)

To avail information related to their financial transactions and borrowings or to post a query through the Bajaj Finance My Account portal, customers can go through the following steps:

Step 1 - Go to the Bajaj Finance customer portal-My Account
Step 2 - Enter your email ID or customer ID and your mobile number
Step 3 - Select either ‘Password’ or ‘OTP’
Step 4 - For logging with OTP, click on ‘Generate OTP’ and for logging in with a password tap on ‘Next’
Step 5 - Enter the password or OTP and proceed

In addition to My Account, customers can use the app from Bajaj Finance and get the required help.

Bajaj Finance app

Here are the steps through which one can avail various services and raise a complaint or query through the app: 

Step 1 - Go to Google Play Store and download the Bajaj Finance app
Step 2 - Log in with the credentials
Step 3 - Go to ‘Help and Support’ from the main menu
Step 4 - Click on the product for which you wish to raise a query
Step 5 - Select the query and sub-query type and elaborate your query
Step 6 - Enter all necessary details and tap on ‘Submit’

Raise a request

Apart from these two methods, one can also raise a request and get his/ her queries resolved. However, the steps are different for new and existing customers:

For existing customers:

Step 1 - Visit Raise a request
Step 2 - Choose whether you are an existing or a new customer
Step 3 - If you are an existing Bajaj Finance customer, log in with the credentials

For new customers:

Step 1 - Go to Raise a request
Step 2 - Select the ‘No’ option for the question ‘Are you our existing customer?’
Step 3 - Provide details like name, email ID, address, etc. and then proceed
Step 4 - Enter CAPTCHA code correctly and proceed with raising the request

Bajaj Finance extends several pre-approved offers for its existing customers on a wide range of financial products, such as home loans, personal loans, business loans and more. Pre-approved offers facilitate an easy and hassle-free loan application process.

To check Bajaj Finance pre-approved offers with My Account, here’s what you need to do:

1. 1Go to the Bajaj Finance customer care portal
2. 2Tap on ‘Pre-approved offers’
3. 3Enter your name and contact information
4. 4Click on ‘Agree’ under Terms and Conditions

Now, individuals can find all the pre-approved offers tailored for them. 
With a clear idea about the feature of the Bajaj Finance My Account portal and how to connect with it, residents of Vashi can easily reach out to Bajaj Finance customer care in Vashi and have all their queries and complaints resolved instantly.

To understand resolutions for grievances you may face, please refer to the following:

• SOA Grievance
• ECS Grievance
• EMI Moratorium
• Debt Management Grievance
• EMI Card Grievance
• Loan Restructuring Grievance
• Loan Cancellation Grievance
• Health EMI Card Grievance
• Promotional Calls Grievance
• Debt Management Grievance
• CIBIL Grievance
• Financial Fraud

Get location-specific support info here