Catla Broadband, established in 2010, is a leading internet service provider based in Karnataka. Known for its reliable and high-speed internet services, Catla Broadband has rapidly expanded its network across the state. The company offers a range of services, including residential broadband, commercial internet solutions, and dedicated leased lines. With a focus on customer satisfaction, Catla Broadband ensures seamless connectivity and quick resolution of any issues.

The customer care team is available 24/7 to assist with queries, complaints, and technical support. Customers can reach out via phone, email, or the company's website. The dedicated team is known for its prompt and efficient service, ensuring minimal downtime and uninterrupted internet access. Catla Broadband is committed to providing top-notch internet services and maintaining a strong relationship with its customers through exceptional customer support.

Now, you can pay your Catla Broadband bill online with added convenience and security on Bajaj Pay, the BBPS platform by Bajaj Finserv.

Introduction to Catla Broadband customer care 

Catla provides high-speed broadband internet up to 1 Gbps, satellite TV, and premium OTT apps. They have a well-equipped call centre to handle customer complaints and suggestions in multiple languages.

Catla offers state-wide toll-free numbers and email addresses for customer care. They have dedicated support lines for video, broadband, and billing-related issues. Customers can track the status of their service requests online.

If they are unsatisfied with the resolution, they can approach the nodal officer to file an appeal. Catla's customer-centric approach and focus on efficient services demonstrate their commitment to customer satisfaction.

Ways to contact Catla Broadband customer care

Catla Broadband offers multiple channels for customers to reach their customer care team.

There is a toll-free number, live chat, email, and social media platforms.

1. Toll-free number
   Catla Broadband provides a toll-free number, 98540-50500. Customers can call from Monday to Saturday, from 9:30 AM to 5:30 PM.
2. Live chat
   The company does not offer a live chat feature for customer assistance on its website.
3. Email address
   Customers can also email Catla Broadband's customer care team at siticare@siti.esselgroup.com.

Reasons to contact Catla Broadband customer care

Customers may need to contact Catla Broadband customer care for various reasons.

Below are some common issues that their support team can help with:

Internet issues

• Slow connection speeds
• Frequent disconnections
• Troubleshooting connectivity problems

Technical problems

• Modem/router setup assistance
• Firmware updates
• Device compatibility issues

Account-related queries

• Billing inquiries
• Plan upgrades or downgrades
• Payment issues

Speed issues

• Performance optimisation
• Speed test assistance
• Network congestion problems

Conclusion

Catla Broadband offers a comprehensive suite of services, including high-speed internet, satellite TV, and premium OTT content. The company's customer-centric approach is evident through its well-equipped call centre. They also have state-wide toll-free numbers and email support. Customers can reach out for various reasons, such as subscription issues, technical problems, content inquiries, and account-related queries.

Catla Broadband customers can conveniently pay for their services using Bajaj Finserv. This partnership allows for flexible Catla broadband payment options and effective management of broadband expenses. Catla Broadband's focus on delivering a seamless experience positions it as a leading player in the Indian telecom market.