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Contact Catla Broadband customer care number for complaints related to Broadband. Find Catla Broadband customer care details, complaint redressal information etc.
Catla Broadband, established in 2010, is a leading internet service provider based in Karnataka. Known for its reliable and high-speed internet services, Catla Broadband has rapidly expanded its network across the state.
The company offers a range of services, including residential broadband, commercial internet solutions, and dedicated leased lines. With a focus on customer satisfaction, Catla Broadband ensures seamless connectivity and quick resolution of any issues.
The customer care team is available 24/7 to assist with queries, complaints, and technical support. Customers can reach out via phone, email, or the company's website. The dedicated team is known for its prompt and efficient service, ensuring minimal downtime and uninterrupted internet access.
Catla Broadband is committed to providing top-notch internet services and maintaining a strong relationship with its customers through exceptional customer support.
Introduction to Catla Broadband customer care
Catla provides high-speed broadband internet up to 1 Gbps, satellite TV, and premium OTT apps. They have a well-equipped call centre to handle customer complaints and suggestions in multiple languages. Catla offers state-wide toll-free numbers and email addresses for customer care.
They have dedicated support lines for video, broadband, and billing-related issues. Customers can track the status of their service requests online. If they are unsatisfied with the resolution, they can approach the nodal officer to file an appeal. Catla's customer-centric approach and focus on efficient services demonstrate their commitment to customer satisfaction.
Ways to contact Catla Broadband customer care
Catla Broadband offers multiple channels for customers to reach their customer care team. There is a toll-free number, live chat, email, and social media platforms.
Toll-free number
Catla Broadband provides a toll-free number, 1800 425 4725. Customers can call from Monday to Saturday, from 9:30 AM to 5:30 PM.
Live chat
The company does not offer a live chat feature for customer assistance on its website.
Email address
Customers can also email Catla Broadband's customer care team at siticare@siti.esselgroup.com.
Reason to contact Catla Broadband customer care
Catla Broadband offers comprehensive customer care services to address various customer needs and concerns. Some of the key areas covered by their customer care team include:
Subscription issues
Inquiries about available plans and pricing
Upgrading or downgrading subscription plans
Cancelling or suspending service
Billing and payment-related issues
Technical problems
Troubleshooting internet connectivity issues
Guidance on router setup and configuration
Resolving speed or performance-related complaints
Reporting and addressing service outage
Content inquiries
Providing information on available content and streaming options
Assisting with accessing and using online content platforms
Addressing questions about parental controls and content filtering
Account-related queries
Updating personal or contact information
Handling account suspension or termination
Guiding in managing user profiles and permissions
Resolving issues with email or other account-linked services
Catla Broadband's customer-centric approach and focus on efficient services across platforms.
It demonstrates its commitment to providing a seamless customer experience.
Conclusion
Catla Broadband offers a comprehensive suite of services, including high-speed internet, satellite TV, and premium OTT content. The company's customer-centric approach is evident through its well-equipped call centre. They also have state-wide toll-free numbers and email support. Customers can reach out for various reasons, such as subscription issues, technical problems, content inquiries, and account-related queries.
Catla Broadband customers can conveniently pay for their services using Bajaj Finserv. This partnership allows for flexible Catla broadband payment options and effective management of broadband expenses. Catla Broadband's focus on delivering a seamless experience positions it as a leading player in the Indian telecom market.
The company offers a range of services, including residential broadband, commercial internet solutions, and dedicated leased lines. With a focus on customer satisfaction, Catla Broadband ensures seamless connectivity and quick resolution of any issues.
The customer care team is available 24/7 to assist with queries, complaints, and technical support. Customers can reach out via phone, email, or the company's website. The dedicated team is known for its prompt and efficient service, ensuring minimal downtime and uninterrupted internet access.
Catla Broadband is committed to providing top-notch internet services and maintaining a strong relationship with its customers through exceptional customer support.
Introduction to Catla Broadband customer care
Catla provides high-speed broadband internet up to 1 Gbps, satellite TV, and premium OTT apps. They have a well-equipped call centre to handle customer complaints and suggestions in multiple languages. Catla offers state-wide toll-free numbers and email addresses for customer care.
They have dedicated support lines for video, broadband, and billing-related issues. Customers can track the status of their service requests online. If they are unsatisfied with the resolution, they can approach the nodal officer to file an appeal. Catla's customer-centric approach and focus on efficient services demonstrate their commitment to customer satisfaction.
Ways to contact Catla Broadband customer care
Catla Broadband offers multiple channels for customers to reach their customer care team. There is a toll-free number, live chat, email, and social media platforms.
Toll-free number
Catla Broadband provides a toll-free number, 1800 425 4725. Customers can call from Monday to Saturday, from 9:30 AM to 5:30 PM.
Live chat
The company does not offer a live chat feature for customer assistance on its website.
Email address
Customers can also email Catla Broadband's customer care team at siticare@siti.esselgroup.com.
Reason to contact Catla Broadband customer care
Catla Broadband offers comprehensive customer care services to address various customer needs and concerns. Some of the key areas covered by their customer care team include:
Subscription issues
Inquiries about available plans and pricing
Upgrading or downgrading subscription plans
Cancelling or suspending service
Billing and payment-related issues
Technical problems
Troubleshooting internet connectivity issues
Guidance on router setup and configuration
Resolving speed or performance-related complaints
Reporting and addressing service outage
Content inquiries
Providing information on available content and streaming options
Assisting with accessing and using online content platforms
Addressing questions about parental controls and content filtering
Account-related queries
Updating personal or contact information
Handling account suspension or termination
Guiding in managing user profiles and permissions
Resolving issues with email or other account-linked services
Catla Broadband's customer-centric approach and focus on efficient services across platforms.
It demonstrates its commitment to providing a seamless customer experience.
Conclusion
Catla Broadband offers a comprehensive suite of services, including high-speed internet, satellite TV, and premium OTT content. The company's customer-centric approach is evident through its well-equipped call centre. They also have state-wide toll-free numbers and email support. Customers can reach out for various reasons, such as subscription issues, technical problems, content inquiries, and account-related queries.
Catla Broadband customers can conveniently pay for their services using Bajaj Finserv. This partnership allows for flexible Catla broadband payment options and effective management of broadband expenses. Catla Broadband's focus on delivering a seamless experience positions it as a leading player in the Indian telecom market.
Frequently asked questions
Does Catla Broadband customer care offer WhatsApp support?
Yes, CATLA Broadband's customer care team can be reached via WhatsApp at 98540-50500. Customers can use this channel to contact the support team for any inquiries or issues related to their broadband service.
How do I update my contact information with Catla Broadband customer care?
To update your contact information, you can call the toll-free number or email customer care. Provide the necessary details, and the team will update your information promptly.
What happens if I miss the due date for my Catla Broadband bill?
If you miss the due date for your Catla Broadband bill, a late fee may be applied to your account. It is recommended to contact customer care to discuss payment options and avoid service interruptions.
What are Catla Broadband's working hours for customer care?
CATLA Broadband's customer care team is available 24/7 to assist customers. Customers can reach the support team through the toll-free number, email, or the upcoming live chat feature. It can be done at any time to resolve their queries and issues.
