Orange Broadband is a trusted provider of high-speed internet services, offering reliable connectivity to homes and businesses across India. Known for its seamless internet plans and strong customer support system, Orange Broadband ensures that customers experience minimal downtime and maximum efficiency.

To provide uninterrupted services, Orange Broadband has a dedicated customer care system. Customers can access a variety of support options for assistance with technical issues, billing concerns, or plan upgrades. Orange Broadband aims to offer quick and effective solutions to enhance customer satisfaction. Whether through phone, email, live chat, or mobile apps, the support team ensures a hassle-free experience for its users.

Introduction to Orange Broadband customer care

Orange Broadband’s customer care service ensures that users enjoy uninterrupted internet access. From handling connectivity issues to assisting with online bill payments, their customer support system provides effective solutions.

Orange Broadband also partners with platforms like Bajaj Finserv to simplify online payments. Customers can use the Bajaj Finserv Broadband Bill Payment platform for a seamless transaction experience. This partnership highlights Orange Broadband’s commitment to convenience and customer satisfaction.

Why contact Orange customer care

Orange Broadband customer care provides solutions for a variety of concerns, making it a vital support system for its users. Customers often require assistance for:

1. Troubleshooting internet connectivity issues.

2. Resolving billing discrepancies and understanding invoices.

3. Upgrading or downgrading existing plans.

4. Obtaining information about new offers or service availability.

5. Filing complaints for unresolved technical issues.

By reaching out to Orange Broadband customer care, users can resolve problems quickly, ensuring an uninterrupted internet experience.

Different ways to contact Orange Broadband support

Orange Broadband offers multiple contact channels to ensure that users can reach customer care effortlessly:

1. Phone support: Call the dedicated customer care numbers for immediate assistance.

2. Email support: Use specific email addresses to resolve billing or technical queries.

3. Live chat: Access real-time support through Orange Broadband’s live chat feature.

4. Mobile app: Use the Orange Broadband app to file complaints, track requests, and manage accounts.

5. Walk-in centres: Visit service centres for face-to-face interaction with support representatives.

These options ensure customers can access help through their preferred method.

Orange Broadband customer care number

Here are the phone numbers for Orange Broadband customer support:

1. For general support: 0712-3518555

2. Alternate number: 0712-2540747

Customers can call these numbers to address issues like connectivity problems, billing errors, or plan upgrades. The support team is available during working hours for immediate assistance.

How to reach Orange support via email

Orange Broadband provides email-based support for various customer concerns. Here’s how to contact them:

1. For billing-related queries: Email billing@orangeinfocom.in with your account details and a brief description of the issue.

2. For online support queries: Send an email to onlinesupport@orangeinfocom.in for help with internet connectivity or technical problems.

Always include relevant information, such as your registered account number and screenshots (if applicable), to expedite the resolution process.

Orange live chat and support via app

Here are the features of Orange Broadband’s live chat and app support:

1. Live chat:

• Access the chat feature via the Orange Broadband website.
• Get real-time solutions from customer care representatives.
• Suitable for resolving minor queries and technical glitches.

2. App support:

• Download the Orange Broadband app from the App Store or Google Play.
• File complaints and track service requests directly.
• Manage account details, billing, and plan upgrades conveniently.

These options provide quick and efficient support for common issues.

Common issues addressed by Orange Broadband customer care

Orange Broadband customer care resolves a wide range of issues to ensure smooth service. Common problems include:

• Connectivity issues: Troubleshooting slow or dropped internet connections.
• Billing concerns: Resolving discrepancies in invoices or payment failures.
• Plan changes: Assistance with upgrading or downgrading internet plans.
• Installation Support: Guidance during new installations or relocations.
• Service downtime: Identifying and resolving network outages in specific areas.

The support team ensures that these issues are addressed promptly for uninterrupted user experiences.

Troubleshooting tips for Orange Broadband issues

Here are some common troubleshooting steps to resolve minor issues:

• Check connectivity:
• Ensure all cables are properly connected to the router or modem.
• Restart your router and check if the issue resolves.
• Test internet speed:
• Use a reliable speed test tool to determine if your internet speed matches the plan.
• Update router firmware:
• Access the router settings and install the latest firmware updates.
• Inspect for network outages:
• Check with Orange Broadband customer care to confirm if a service outage is affecting your area.
• Reset default settings:
• Reset the router to factory settings if other solutions fail. Configure it again using the setup guide.
• Contact customer care:
• If issues persist, reach out to Orange Broadband support through phone, email, or the app.

How to file complaints or service requests with Orange

Filing a complaint or service request with Orange Broadband is straightforward:

1. Call customer care: Dial 0712-3518555 or 0712-2540747 for immediate support.

2. Use the app: Log in to the Orange Broadband app and raise a service request under the “Help” section.

3. Send an email: Email your concern to the appropriate address (billing@orangeinfocom.in or onlinesupport@orangeinfocom.in).

4. Track your request: Use the complaint ticket number to monitor progress.

The Orange Broadband team ensures that all requests are resolved promptly, offering effective solutions to users.

Orange Broadband service areas and availability

Orange Broadband serves multiple locations across India, ensuring reliable connectivity for urban and semi-urban users. Service is available in cities like:

• Mumbai: Offers high-speed plans for residential and commercial users.
• Delhi-NCR: Provides coverage across most neighbourhoods.
• Bengaluru: Ensures seamless internet services for professionals and families.
• Hyderabad: Offers competitive plans for high-speed broadband.
• Pune: Supports growing demand for connectivity in IT hubs.

Orange Broadband’s expanding footprint ensures users in major cities have access to quality internet services.

Steps to pay your broadband bill online on the Bajaj Finserv website

Paying the broadband bill through the Bajaj Finserv website is simple. Here are the steps:

1. Visit the Bajaj Finserv website

2. Navigate to ‘ALL PAYMENTS’ under the ‘PAYMENTS’ section and click on it

3. Select the ‘BROADBAND POSTPAID’ option from under ‘BILLS & RECHARGES’

4. A pop-up will request for sign-in, enter your mobile number and click on ‘GET OTP’ to login

5. Select your service provider from the list of broadband companies

6. Enter your ‘CUSTOMER ID’ and click on ‘FETCH YOUR BILL’

7. Verify the bill amount and click on ‘PAY NOW’

8. Pay using the multiple payment methods available such as Bajaj Pay UPI, debit card, credit card, net banking, and Bajaj Pay Wallet.

Post the transaction you will be receiving a confirmation to intimate about successful payment.

Fee and charges

A convenience fee of up to 2% will be charged depending on the transaction amount and payment mode (inclusive of applicable taxes). For more information on fees and charges, click here.



Note: For failed transactions, the total amount including charges except taxes are reversed.