Nextgen Broadband is a leading provider of high-speed internet services, known for its reliable connectivity and innovative solutions. Catering to both homes and businesses, Nextgen ensures a smooth online experience with flexible plans that suit various needs. The company prioritises customer satisfaction, offering round-the-clock support and ensuring users remain connected without disruptions.

To complement its internet services, Nextgen Broadband has an efficient customer care system. From troubleshooting network issues to resolving billing queries, the support team ensures timely and effective assistance. Customers can reach out through multiple channels like phone, email, live chat, or the mobile app, making it easier to address their concerns. Nextgen Broadband’s commitment to quality service and user-friendly support makes it a trusted name in the broadband industry.

Introduction to Nextgen Broadband customer care

Nextgen Broadband’s customer care is designed to provide quick and reliable support to its users. Whether it’s a technical glitch, a billing issue, or a query about plans, the team is equipped to handle it all. With 24/7 availability, users can count on Nextgen for uninterrupted assistance.

To enhance customer convenience, Nextgen partners with trusted platforms like Bajaj Finserv for hassle-free bill payments. Customers can use Bajaj Finserv’s secure and simple digital solutions to pay broadband bills online, saving time and effort. Together, Nextgen Broadband and Bajaj Finserv aim to simplify the user experience, offering seamless connectivity and efficient service management.

Why contact Nextgen customer care

Nextgen Broadband’s customer care is a vital support system for resolving user issues and ensuring uninterrupted service. Users may contact customer care to:

• Resolve technical problems such as slow internet or connection drops.
• Enquire about available plans, offers, or service upgrades.
• Address billing concerns or payment discrepancies.
• Lodge complaints or provide feedback on the service.

With a trained team and multiple support channels, Nextgen ensures quick resolutions, making it easier for users to enjoy their broadband services without hassles.

Different ways to contact Nextgen Broadband support

Nextgen Broadband offers various ways for users to get in touch with customer care:

1. Phone support: Call the customer care number for immediate assistance.

2. Email support: Reach out via email for detailed queries or feedback.

3. Live chat: Use the Nextgen app or website to chat directly with a support representative.

4. Mobile app: Access customer support and other services through the dedicated Nextgen app.

These options ensure that users can connect with Nextgen in a way that suits their preferences.

Nextgen Broadband customer care number

For quick resolutions, customers can contact Nextgen Broadband through its customer care helpline:

Customer care number: +91-9212599922

This number is available 24/7 for assistance with technical issues, billing queries, and service-related concerns.

How to reach Nextgen support via email

Email support is an effective way to communicate with Nextgen Broadband for detailed queries or non-urgent concerns. Customers can send their questions or complaints to:

Email address: info@nextracommunications.com

When sending an email, include your account details, a clear description of the issue, and any supporting documents like screenshots to help the support team resolve the problem quickly. For bill payments, customers can visit Bajaj Finserv Broadband Bill Payment to settle dues conveniently.

Nextgen live chat and support via app

For real-time support and quick issue resolution, Nextgen offers live chat and app-based assistance:

1. Live chat: Visit Nextgen’s website or app to initiate a live chat session.

2. Mobile app support:

• Download the Nextgen app from the App Store or Google Play.
• Log in with your registered credentials.
• Access the "Help" or "Support" section to chat with a representative or raise a ticket.

3. Ticket tracking: Use the app to track the status of your service request or complaint.

Live chat and app support are ideal for resolving minor issues and getting real-time updates.

Common issues addressed by Nextgen Broadband customer care

Nextgen Broadband customer care handles a variety of issues to ensure smooth and reliable service. These include:

1. Internet speed issues: Assistance with improving speed and addressing network congestion.

2. Connection drops: Troubleshooting unstable connections or hardware problems.

3. Billing queries: Resolving incorrect charges or payment discrepancies.

4. Plan upgrades/downgrades: Helping users switch plans or customise services.

5. Service complaints: Addressing dissatisfaction with service or technical errors.

Nextgen’s team is equipped to manage these concerns efficiently, ensuring customer satisfaction.

Troubleshooting tips for Nextgen Broadband issues

Before reaching out to customer care, customers can try these simple troubleshooting steps:

• Restart your router: Power off the router, wait for a minute, and turn it back on.
• Check cables: Ensure all connections are secure and cables are undamaged.
• Perform a speed test: Use an online speed testing tool to measure your internet performance.
• Update firmware: Check for and install updates on your router to improve functionality.
• Disable background apps: Close unnecessary applications consuming bandwidth.
• Switch Wi-Fi channels: If you experience slow speeds, switch to a less congested Wi-Fi channel in your router settings.
• Contact customer support: If the issue persists, contact Nextgen customer care for advanced troubleshooting.

How to file complaints or service requests with Nextgen

Filing a complaint or service request with Nextgen Broadband is a straightforward process. Customers can choose from the following options:

• Phone: Dial the customer care number +91-9212599922 and describe the issue to a representative.
• Email: Send a detailed complaint to info@nextracommunications.com, including your account number and a description of the problem.
• Mobile app: Use the ‘Support’ section in the Nextgen app to raise a ticket or request assistance.
• Live chat: Use the live chat option on the app or website for real-time help.

Providing accurate details ensures faster resolution of complaints and service requests.

Nextgen broadband service areas and availability

Nextgen Broadband provides services across multiple regions in India, ensuring strong network coverage in urban and suburban areas. The company’s fibre-optic network delivers high-speed internet in major cities, catering to residential and commercial users alike.

To check service availability in your location, contact customer care or visit the Nextgen Broadband website. Regular expansions ensure that more areas gain access to Nextgen’s reliable broadband solutions.

Steps to pay your broadband bill online on the Bajaj Finserv website

Paying the broadband bill through the Bajaj Finserv website is simple. Here are the steps:

1. Visit the Bajaj Finserv website

2. Navigate to ‘ALL PAYMENTS’ under the ‘PAYMENTS’ section and click on it

3. Select the ‘BROADBAND POSTPAID’ option from under ‘BILLS & RECHARGES’

4. A pop-up will request for sign-in, enter your mobile number and click on ‘GET OTP’ to login

5. Select your service provider from the list of broadband companies

6. Enter your ‘CUSTOMER ID’ and click on ‘FETCH YOUR BILL’

7. Verify the bill amount and click on ‘PAY NOW’

8. Pay using the multiple payment methods available such as Bajaj Pay UPI, debit card, credit card, net banking, and Bajaj Pay Wallet.

Post the transaction you will be receiving a confirmation to intimate about successful payment.

Fee and charges

A convenience fee of up to 2% will be charged depending on the transaction amount and payment mode (inclusive of applicable taxes). For more information on fees and charges, click here.



Note: For failed transactions, the total amount including charges except taxes are reversed.