Frequently Asked Questions About Bajaj Finserv Services

You will have to visit our offline dealer store near you for financing the product of your choice. However sanction and disbursal of new loans online/ digitally on Insta EMI Card have been temporarily suspended.

Please get in touch with the dealer to know the status of your order, or you can log in to 'My Account' and raise a request with us.

Once you submit the request, mandate cancellation will take 4-5 working days.

Yes, only active EMI Network Card users can shop at Bajaj Finserv Markets.

You can only shop if you have a sufficient limit on your EMI Network Card. Your EMI Network Card limit will be reinstated when you pay the EMI towards your active loan every month.

All the products in stock are displayed on the Bajaj Finserv EMI Store. If a particular product is not displayed on the page, it implies that the product is out of stock at that moment.

You can make a down payment via cash or card to the delivery person when the product is delivered upon confirmation from the dealer.

You can cancel your order through our order placement page or inform the dealer during the confirmation call. You cannot cancel the order after the confirmation call from the dealer.

You can change the delivery address within the same city. If you wish to change the delivery address, inform the dealer during the confirmation call.

Your order will be delivered within four working hours of placing it.

You can contact the dealer for product replacement.

You can contact the dealer for product replacement.

You can collect the order from the dealer’s shop.

To avail of EMI finance through Bajaj Finserv, you should be an existing Bajaj Finserv EMI Network cardholder.

Select the ‘Interest-free EMI (Bajaj Finserv)’ option on the checkout page and follow these steps:

1. Enter your EMI Network Card number
2. Select the tenor from the dropdown menu
3. Click on the button to generate an OTP
4. Enter the OTP received on your registered mobile number and click on ‘Submit’

Once you get approval, your products will be shipped.

Approval of your loan is solely at the discretion of Bajaj Finance Limited. We will send you an SMS on your registered mobile number regarding your rejection.

Your EMI Network Card has been blocked in line with our credit policy.
The credit policy considers multiple factors, such as your CIBIL score, income and proof of residence, overall credit performance across other lenders and more.

Your loan gets booked after the order is delivered. It takes 1-2 days to process the loan. Once your loan is booked, you can view details such as tenor, loan amount, EMI due date, etc., by logging in to Experia and selecting your EMI Network Card under ‘My Relations’.

We recommend that only the cardholder use the EMI Network Card for making purchases for safety and security reasons. Please note that the liability of the loan taken using the EMI Network Card rests solely with the cardholder.

You can view details such as tenure, loan amount, EMI due date, etc., by logging in 'My Account' and selecting your loan account number under ‘Relations’.

In case of any discrepancy in a transaction, please raise a request with us.

Yes, you can foreclose your loan any time after the payment of your first EMI.

If you want to cancel a loan taken from one of our online partners, you need to cancel the order or transaction. After the return of the product and confirmation from our online partner, Bajaj Finserv shall take two additional days for cancellation and reversal of the amount to your card.

If an EMI has been paid, the amount shall be transferred to your registered bank account 3-4 days after successful cancellation.

After the loan cancellation, the amount will be reflected in your loan account in 2-3 working days. However, loans cancelled between the 26th and the 10th of the month will be processed only after the 11th of the following month.

The TAT for any request except for a dispute transaction is 2-3 working days. For dispute resolution, the TAT is seven working days.

Visit our nearest branch and submit a new banking mandate form and a cancelled cheque of the new bank account from which you want the money to be deducted.

I want to change my address in the records. What should I do?

Yes. You need to register your depository (DEMAT) account in CAN. You can request that the units be credited to the depository (DEMAT) account during the transaction.

You can transact online through any of the following modes:

1. Net Banking
2. NEFT
3. RTGS
4. PayEezz
5. Bank ECS mandate (in case of SIP)
   

If you have any issues regarding our products or services, please click here to learn the various ways through which you can reach us.
You can also call our customer care number +91 8698010101 and get your concern resolved.

Log in to the service portal and make the necessary changes in the profile section such as your mobile number, email ID or address.

Mutual fund account creation is a pre-requisite for investing on our upcoming platform. If your KYC is already registered, you will not be required to submit your proof of identity (POI) and proof of address (POA) details.

An independent financial advisor (IFA) offers advice to investors on various investment products, including mutual funds. A financial planner is an advisor who helps individuals or organisations achieve their long-term financial goals. An IFA can recommend the best mutual fund for you to consider.

Many equity mutual funds have given an average return of 13-15% in the last few years. While this gain is considerably higher than the inflation rate, and one should always aim to beat inflation, it is essential to note that mutual funds are subject to market fluctuations.  

Please log in to 'My Account' and follow these simple steps to get your no dues certificate (NDC):

1. Go to the 'Document Centre' from main menu
2. Select the loan account number for which you want to view documents
3. Find all your documents and click on 'No Dues Certificate' to download it

1. You can register your NACH mandate by clicking here
2. Alternatively, you can follow the steps given below for NACH mandate registration:

Step 1: Collect a blank NACH mandate form from our nearest branch. Click here to locate our nearest branch.

Step 2: Fill up the details of the NACH mandate form as per the sample format attached and sign. Carry a cancelled cheque as well. A few things to keep in mind:

• Please fill the mandate neatly.
• Avoid overwriting and cancellation on the NACH mandate form.
• Do not fold or staple the mandate form.
• If you are unsure of any field, please leave it blank or ask our agent at the branch.
  Only the following fields should be filled on the NACH mandate form:
• Date (DD/ MM/ YYYY): The current date on which you are filling up the mandate needs to be written
• Bank account type: (As per the savings bank account cheque)
• Bank name: (If the name is long, kindly use abbreviations)
• Bank account number: As mentioned on your cheque
• 9-digit MICR code: As mentioned on your cheque
• EMI amount in words: If you are servicing multiple loans with Bajaj Finance Limited from this account, please enter double the sum of all the EMIs. Don’t worry; only your actual EMI amount will be deducted.
• EMI amount in figures: EMI amount in words and figures should match
• LAN (loan account number): If you are servicing multiple loans with Bajaj Finance Limited from this account, please enter the LAN with the highest EMI.
• EMI end date: Please enter the last EMI date in this field.
• Signature: This should match with bank records
• Account holder’s name: If your bank account is jointly operated, please enter the signatures and names of account holders below the respective box.

Step 3: Submit the NACH mandate form at our branch

IMPORTANT NOTE – In order to make changes in the NACH mandate for any of the following banks, ensure that the respective banks attest the mandate.

The details are as follows:

• PAN: AABCB1518L
• TAN: PNEB00001B
• Service Tax Number: AABCB1518LST001

You can now apply for your TDS refund through My Account. All you need to do is fill in your request details, upload your original form 16A, and your TDS request will be generated.

Click on ‘Raise a Request’ to begin. After your request is submitted, the TDS refund will be processed in 7-10 working days.
 

Please log in to 'My Account' and follow these simple steps to get your loan-related documents from Bajaj Finserv:

1. Go to the 'Document Centre' from main menu
2. Select the loan account number for which you want to view documents
3. Find all your documents and click on the required document to download it

If you avail the Insta EMI Card, you need to pay an annual fee of Rs. 117. However, this charge is waived off if you avail of at least one loan within the preceding year using this card.

For example - If the Bajaj Finserv Insta EMI Card is issued in the month of Feb 2021 (referred to as 'Member Since' on your EMI Network Card) the date for payment of the annual fee will be March 2022 if there has been no loan booked between Feb 2021 to March 2022.

To download the Bajaj Finserv App, please click on one of the following links:

• For Android
• For iOS

To download the My Account mobile app, please click on this.

To generate or change your EMI Network Card PIN, please log in to service portal and follow these steps:

1. Go to 'Relations' and select the EMI Network Card for which you wish to update the PIN
2. Click on 'Forgot PIN'
3. Enter and then re-enter your new PIN
4. Enter the OTP sent to your registered mobile number and click on 'Submit'

Your Bajaj Finserv Insta EMI Card number is visible on the face of your digital card. To view your EMI Network Card number, please log in to the service portal and follow these steps:

1. Go to 'Relations' and select the EMI Card for which you want to see the details
2.  Click on the 'View' option
3. Verify the OTP sent to your registered mobile number
4. Your 16-digit EMI Card number will be ready to view

Please log in to the service portal and follow these steps to self-block your Bajaj Finserv Insta EMI Card:

1. Go to 'Relations', and select the EMI Card you want to block
2. Click on 'Block Card'
3. Select the reason for blocking your card
4.  Enter the OTP sent to your registered mobile number and click on 'Submit'

Your EMI Network Card loan limit is subject to change in line with our policies. Multiple factors are considered while determining the credit policy, such as your CIBIL score, income, place of residence, overall credit performance across other lenders, etc.

We review our customers’ EMI Network Card loan limit every quarter.

You can use EMI Network Card to shop on Flipkart by following these steps:

1. Visit the Flipkart website and select the product you wish to buy.
2. Read the product description to check if the product is available on No Cost EMI. You can click on ‘No Cost EMI – View Plans’ to see if Bajaj Finserv offers No Cost EMI on your product.
3. Click on ‘Buy Online’ and proceed to pay. On the payment page, choose ‘No Cost EMI’ as your payment mode, select the ‘Bajaj Finserv EMI’ option and then pick a suitable EMI tenor.
4. Enter your Bajaj Finserv EMI Network Card details and authenticate your purchase by entering the OTP received on your mobile number.
5. Click on ‘Place Order’ and get your product on EMI.

Shopping for your favourite products on the EMI Network is that simple.

Your EMI Network Card has been blocked in line with our credit policy.

The credit policy takes into account multiple factors, such as your CIBIL score, income, residence and office verification, overall credit performance across other lenders and more.

To continue enjoying the uninterrupted benefits of your Insta EMI Card, please ensure:

• Your EMIs are paid on time
• You maintain a good CIBIL Score

Tip: Your CIBIL Score is based on overall credit and credit payment history across different loan types and credit institutions over time.

Find answers to all your queries about loans against property here.

Bajaj Finserv offers two kinds of professional loans – loans for doctors and loans for chartered accountants. Find the answers to all your doctor loan-related queries. Answers to your CA loan-related queries can be found.

Find answers to your loan against securities-related queries.

A gold loan is usually processed on the same day of application. However, the processing time also depends on the loan amount, number of ornaments, type of ornaments, time taken to complete the evaluation and banking transaction and other factors.

If you have a surplus amount and want to make a part-prepayment, you can do so without paying additional charges.

Bajaj Finserv Gold Loan comes with a wide range of repayment options that make the loan more affordable for you. You can choose any one of the following repayment plans that suit your budget:

• Pay interest-only EMIs monthly or quarterly and repay the principal at the end of the tenor.
• Pay regular EMIs that combine the principal as well as interest components.
• Pay the interest upfront at the start of your loan tenor and the principal amount later.

As per RBI guidelines, you have to pledge your gold ornaments as collateral to avail of a gold loan.

Any individual aged between 21 years and 70 years with valid KYC documents, residing in an area with a Bajaj Finserv branch that offers gold loans, can apply for such a loan. As per the company's policy, borrowers must provide a gold ornament between 18-22 carats for this credit facility.

As per RBI guidelines, only valid KYC documents are needed to seek a gold loan from Bajaj Finserv.

At Bajaj Finserv, we have strongrooms featuring world-class safety protocols that assure the safety of your gold ornaments. We have CCTV surveillance, gold vault and motion detector installed in all branches offering this loan. All these security arrangements are reviewed periodically for added safety.

Appraisal of gold is done by trained staff with due care and in the customer's presence to ensure that there is no damage.

If there is a default, the gold jewellery can be auctioned off as per RBI guidelines after sending requisite intimations or notices to you.

This would depend on the product. Also, some merchants could levy a processing fee.

Flexi Hybrid loans offer many benefits over a term loan:

• You have the flexibility to withdraw from the sanctioned limit and prepay the loan at any time, making the process hassle-free.
• You can re-avail yourself of the prepaid amount within the available limit at any time within the loan tenor without any additional documentation.
• You save on interest costs. Interest is payable only on the utilised loan amount. There is no interest levied on the prepaid amount.
• You can make seamless, easy and hassle-free online transactions on Experia. The self-service account access tool for drawdown and RTGS allows you to make prepayments to Bajaj Finserv through a net banking facility.
• You can withdraw from the sanctioned limit at any given time.

After the disbursement of your Flexi loan, you are given a virtual account number in which you can do an RTGS/ NEFT of surplus funds as prepayment. You can withdraw the surplus back by logging into your My Account loan account and placing a request for the same.

• All transactions are done online through RTGS/ NEFT without manual intervention.
• Every month you pay the interest on the utilised loan amount and the principal as per the repayment schedule.
• Part-payment can be made through any bank account, but withdrawal is allowed only with the registered bank account.

You will receive a welcome kit within six working days of availing of the Flexi loan facility. This kit will have all the details. You will also receive an email on your registered email ID and an SMS on the registered mobile number informing you of the virtual account number after 48 hours of your loan disbursement.

As a Flexi customer, you will receive the following on your registered mobile number:

• SMS related to all transactions
• SMS about the instalment due before the payment date

The facility can be revoked/ frozen in case of non-payment/ delayed payments of instalment/ interest, bounce in Bajaj Finance Limited EMI, a drop in your CIBIL score or change in organisation/ occupation.

Interest is calculated on the daily highest utilised amount. The interest computation cycle is from the 26th of the month to the 25th of next month if the due date is the 5th of every month. It is calculated from the 22nd of the month to the 21st of next month if the due date is the 2nd of the month and payable on the immediate next month’s due date by electronic clearing service (ECS).

For requests placed until 2 p.m. from Monday to Friday, the amount will be transferred the same day as per RTGS/ NEFT timelines. For requests placed after 2 p.m. and on Saturdays, the amount will be transferred on the next working day.

You can do a part-payment through My Account by following these steps:

• Log in with your user ID and password
• Navigate to ‘Payments’ and select ‘Online Payment’ to proceed
• Under the ‘Part-Prepayment’ section, enter the amount you wish to pay and click on ‘Proceed’
• Click on ‘Pay Online’ against the loan for which you want to make a payment

You can also part-prepay your loan through Virtual Account Number (VAN) by following these steps:

• Log in to your bank website to transfer money through net banking
• Add a unique Bajaj Finance Limited VAN to your bank account as a beneficiary
• Kindly do not make an IMPS transaction

Please note:

• Post successful transaction, you will receive an alert on your registered mail ID from your bank
• Your loan account will be rescheduled within 24 hours from receipt of funds
• You may view your updated repayment schedule on My Account

You can drawdown through My Account by following the steps mentioned below:

• Login to My Account with your user ID and password
• Navigate to ‘My Relations’
• Select Flexi loan account number and click on ‘View Details’
• Select the ‘Drawdown’ option
• Check the bank name and account details to which amount will be transferred
• Enter the drawdown amount
• Generate OTP
• Enter the OTP received on your registered mobile number and click on ‘Send Request’
• Within 24 hours of the drawdown request, the amount will be credited to your bank account
• If you are unable to view your loan account number on the drawdown page, please clear your cookies by pressing Ctrl + Shift + Delete
• You will only be able to perform a withdrawal/ drawdown if you have no dues against your account
  

You can foreclose a Bajaj Finserv Loan at any time after clearing your first EMI. Please log in to 'My Account' and follow these steps foreclose your loan account:

1. Go to 'Loan payment' from the main menu
2. Click on 'Other payments' and select the loan account for which you wish to make the payment and click 'Proceed'
3. Choose 'Foreclosure Payment' as your payment option
4. Enter the required details and proceed to pay
   

No foreclosure charges are applicable for consumer loans and those availed using your EMI card. However, additional foreclosure charges are applicable for business loans, professional loans, personal loans, and other SME and MSME loans.

To view the foreclosure charges, please click here.

No, there will be no impact of loan foreclosure on your CIBIL score. Once the loan is foreclosed, the same will be reported to CIBIL as closed along with ‘0 outstanding’.

If you have any mortgage loan with us, you will receive the same at your nearest Bajaj Finserv branch within 7 working days from the date of foreclosure. For any other loan, all your documents, including security PDCs, will get purged post loan closure.

Please log in to 'My Account' and follow these steps to get your Bajaj Finserv Loan foreclosure letter:

1. Go to the 'Document Centre' from main menu
2. Select the loan account number for which you want to view documents
3. Find all your documents and click on 'Foreclosure Letter' to download it

Please note that the foreclosure letter will be valid 7 days after being generated. After 7 business days, you have to download a fresh foreclosure letter.

Tax is deducted at source at rates as mentioned in section 194A of the IT Act 1961. The present rates are as follows:

The amount deducted will reflect in the quarterly TDS certificate issued by Bajaj Finance Limited as per Rule 31 of the Income Tax Rules, 1962. It will also reflect in the FD holder’s statement of account, which can be downloaded from My Account.

As per Rule 31 of the Income Tax Rules, 1962, Bajaj Finance Limited issues a TDS certificate in Form 16A every quarter, within 15 days from the due date of furnishing the statement of tax deducted at source. The due date for the issue of the TDS certificate is given below:

TDS certificates (Form 16A) are generated quarterly through TDS Reconciliation Analysis and Correction Enabling System (TRACES). TRACES generate TDS certificates based on the customer’s PAN. Thus, a consolidated TDS certificate against one PAN will be generated for TDS deducted against all FDs sourced by Bajaj Finance Limited.

Form 15G/ 15H is a self-declaration form that the depositor can submit to avoid TDS if their interest income from fixed deposits is higher than Rs. 5000 to RS. 10,000, but total income is below the taxable limit.

Form 15G is meant for resident individuals below 60 years of age, while Form 15H is for those aged 60 years and above during that financial year.

These forms are readily available at your nearest Bajaj Finance Limited branch. You can also contact your tax consultant for the same. Alternatively, you can visit their website and download the forms online from the ‘Forms/ Download’ section.

If your total taxable income during the financial year is not likely to exceed the taxable limit as per the income tax slab, you can submit Form 15G/ H to Bajaj Finance Limited. From the date of submission of Form 15 G/ H, TDS will not be cut on the interest paid to you.

The grid for income exemption limit is given below:

Since a copy of Form 15G/ H has to be sent to the Income Tax Department, the department may raise a query if they deem it necessary.

A fixed deposit scheme is a savings option that helps you earn interest on money parked with Bajaj Finance Limited at periodic intervals, either through simple or compounded interest on the principal amount. The interest rates are typically higher than those of savings accounts because the money is locked in for a specific period and cannot be withdrawn at the will of the depositor, except in certain scenarios in which the customer is ready to bear the prematurity penalty.

Individuals, companies, Hindu Undivided Families, a body of individuals, associations of persons, societies, trusts, sole proprietorships, partnerships, societies (both residential and credit co-operative), clubs, schools, universities etc., can invest.

Non-resident Indians, foreign citizens, persons of Indian origin (PIOs), charitable trusts and entities qualifying under section 11(5) of the Income Tax Act cannot invest in a Bajaj Finance Limited FD scheme.

We offer cumulative and non-cumulative interest payment options.
In a non-cumulative fixed deposit scheme, the interest is payable monthly, quarterly, semi-annually and annually. This scheme is convenient if you require periodic interest payment.

In a cumulative term deposit scheme, the interest is paid with the principal at maturity and is compounded annually. This scheme is a money multiplier suitable for individuals who do not require periodic interest payments. The interest will be compounded annually, and the final payout will be subject to deduction of tax, wherever applicable.

No, you will not be eligible for the benefit.

No, you will not.

There are no benefits on FD renewal.

No. Since you have locked in your money with us at a specific rate, you will continue to receive interest at that rate till maturity. If you wish to avail of the new rate, you can invest in a new FD with us.

A Bajaj finance Limited FD has the following features and benefits:

• Minimum deposit size of Rs. 15,000. There is no maximum amount limit
• Rated FAAA/ Stable by CRISIL and MAAA/ Stable by ICRA, which implies the highest safety of your money
• Attractive and assured rates of interest for your money to grow periodically
• A tenor of between 12 and 60 months with different rates of interest to suit diverse needs
• Branch presence across over 800 locations in India
• Access to all product details on our service portal
• Flexibility of payment through electronic or physical modes
• Special rates for senior citizens, existing customers and group employees

We are a service-oriented organisation focusing on delivering the best service experience. Some of our key highlights are:

• Simple eligibility criteria
• Simple and transparent policies
• An online fixed deposit calculator to help you plan your investment.
• Detailed SMS and email communication to customers, from request to maturity
• Easy online access to scanned copies of all the documents submitted by you

No referrals are required for opening a fixed deposit account.

You can make a payment by cheque or online through RTGS/ NEFT.

No, you cannot.

Here’s a list of documents you need to provide for opening an account with us.

For individuals:

1. Recent photograph
2. Virtual ID/ Aadhaar card/ proof of application for enrolment of Aadhaar
3. PAN card

Or

Form 60 + any 1 of the following officially valid documents (OVDs):

• Valid passport
• Valid driving license
• Voter's ID card
• NREGA job card
• Letter containing name and address issued by National Population Register

For sole proprietorships:

• Recent photograph of proprietor
• Virtual ID/ Aadhaar card/ proof of application for enrolment of Aadhaar of the proprietor
• PAN card of proprietor
  
  OR
  Form 60 of proprietor + any one of the following OVDs:

1. Valid passport
2. Valid driving license
3. Voter's ID card
4. NREGA job card
5. Letter containing name and address issued by National Population Register

• PAN card of the sole proprietorship
• Any 2 of the following documents of the sole proprietorship:

1. Registration certificate
2. Certificate/ license issued by the municipal authorities under the Shops and Establishment Act
3. GST or income tax returns
4. GST certificate (provisional/ final)
5. Certificate/ registration document issued by professional tax authorities
6. License/ certificate of practice issued in the name of the proprietary concern by any professional body incorporated under a statute
7. Complete income tax return (not just the acknowledgement) in the sole proprietor's name where the firm's income is reflected, duly authenticated/ acknowledged by the income tax authorities
8. Importer-Exporter Code issued by Directorate General of Foreign Trade
9. Utility bill, not more than two months old, of any service provider (electricity, water, piped gas, postpaid mobile, telephone bill)

For HUFs:

• Recent photograph of Karta
• Virtual ID/ Aadhaar card/ proof of application for enrolment of Aadhaar of Karta
• PAN card of Karta
  
  OR
  
  Form 60 of Karta + any one of the following OVDs:

1. Valid passport
2. Valid driving license
3. Voter's ID card
4. NREGA job card
5. Letter containing name and address issued by National Population Register

• PAN card of HUF
• Deed
• Utility bill, not more than two months old, of any service provider (electricity, water, piped gas, postpaid mobile, telephone bill) of HUF

For Registered Partnerships:

• Recent photograph of all partners
• Virtual ID/ Aadhaar card/proof of application for enrolment of Aadhaar of all partners
• PAN cards of all partners
  OR
  Form 60 of all partners + any one of the following OVDs:

1. Valid passport
2. Valid driving license
3. Voter's ID card
4. NREGA job card
5. Letter containing name and address issued by National Population Register

• PAN card of registered partnership
• Deed
• Utility bill, not more than two months old, of any service provider (electricity, water, piped gas, postpaid mobile, telephone bill) of registered partnership
• Power of attorney granted to attorney holder to transact on its behalf
• Registration certificate

For Unregistered Partnerships:

• Recent photograph of all partners
• Virtual ID/ Aadhaar card/ proof of application for enrolment of Aadhaar of all partners
• PAN cards of all partners
  OR
  Form 60 of all partners + any one of the following OVDs:

1. Valid passport
2. Valid driving license
3. Voter's ID card
4. NREGA job card
5. Letter containing name and address issued by National Population Register

• PAN card of registered partnership
• Deed
• Utility bill, not more than two months old, of any service provider (electricity, water, piped gas, postpaid mobile, telephone bill) of registered partnership
• Power of attorney granted to attorney holder to transact on its behalf

For Registered Trusts:

• Recent photograph of all trustees
• Virtual ID/ Aadhaar card/ proof of application for enrolment of Aadhaar of all trustees
• PAN cards of all trustees
  OR
  Form 60 of all trustees + any one of the following OVDs:

1. Valid passport
2. Valid driving license
3. Voter's ID card
4. NREGA job card
5. Letter containing name and address issued by National Population Register

• PAN card of trust
• Deed
• Utility bill, not more than two months old, of any service provider (electricity, water, piped gas, postpaid mobile, telephone bill) of trust
• Power of attorney granted to attorney holder to transact on its behalf
• Registration certificate

For Unincorporated Association/ Body of Individuals/ Unregistered Trusts:

• Recent photograph of all authorities
• Virtual ID/ Aadhaar card/ proof of application for enrolment of Aadhaar of all authorities
• PAN cards of all authorities
  OR
  Form 60 of all authorities + any one of the following OVDs:

1. Valid passport
2. Valid driving license
3. Voter's ID card
4. NREGA job card
5. Letter containing name and address issued by National Population Register

• PAN card of the entity
• Deed
• Utility bill, not more than two months old, of any service provider (electricity, water, piped gas, postpaid mobile, telephone bill)
• Power of attorney granted to attorney holder to transact on its behalf
• Registration certificate
• Resolution of managing body

For Societies:

• Copy of resolution
• Copy of memorandum and articles of association/ bye-law
• Certified true copy of registration certificate (in case of a society registered under Societies Registration Act, 1860 or any other corresponding law in force in the state or union territory)
• Virtual ID/ Aadhaar card/ proof of application for enrolment of Aadhaar
• PAN card of all authorities
  OR
  Form 60 of all authorities + any one of the following OVDs:

1. Valid passport
2. Valid driving license
3. Voter's ID card
4. NREGA job card
5. Letter containing name and address issued by National Population Register

• Share any of the following as proof of address of the society.

1. Copy of certificate issued by Registrar of Co-operative Societies
2. Bank certificate from the existing banker
3. Bank statement of accounts for the preceding three months
4. Registration certificate having address issued by central/ state or any other local government authority

For Companies:

1. Certificate of incorporation/ registration and memorandum and articles of association
2. Resolution passed by the board of directors authorising its personnel to enter into transactions/ agreements and to open and operate bank accounts on its behalf; their names and specimen signature(s)
3. PAN allotment letter/ PAN card of the company
4. Latest telephone/ electricity bill or bank account statement and a cancelled cheque
5. An officially valid document (PAN card, passport, driving license, voter’s identity card, Aadhaar card) identifying the directors, employees and persons authorised for such transactions and their addresses

For Co-operative Banks:

1. Banking License issued by RBI
   OR
   Registration certificate issued under the Society’s Act.
2. Certified ‘True and Updated’ copy of rules and by-laws
   OR
   Memorandum/ articles of association of the bank signed by any of its directors.
3. Duly signed board resolution, along with details of authorised signatories.
4. Copy of PAN card of the bank
5. KYC of authorised signatories: A recent passport-size colour photograph, Aadhaar number/ proof of application towards enrolment for Aadhaar, and PAN/ Form 60

Apart from PAN and Aadhaar details, the senior citizen should fill in their current/correspondence address and tick ‘No’ for “Is current/correspondence address same as permanent address?” on page 1 of the FD application form as shown in the screenshot below. They need not submit proof of correspondence address.

Opening a fixed deposit account does not attract any charge or processing fee.

A Bajaj Finance FD investment cannot be shown under section 80C for a tax deduction.

Your interest amount will be paid as per the following schemes:

• Non-cumulative: Interest will be paid based on the following frequencies:
• Monthly option – Interest will be paid on the last date of each month. The first payment will be made on the last day of the subsequent month in which the FD is procured. E.g., if you have initiated the FD on March 25 and have requested monthly interest, it will be paid at the end of the subsequent months, that is, April 30.
• Quarterly option – Interest will be paid on June 30, September 30, December 31 and March 31
• Half-yearly option – Interest will be paid on September 30 and March 31
• Annual option – Interest will be paid on March 31
• Cumulative scheme: The interest will be compounded annually, and the maturity amount will be subject to tax deductions. Interest will be paid on maturity.

The original FD receipt is couriered to your address as per our records. If a duplicate FD receipt is required, please submit a written request duly signed by all the FD account holders at our branch.

For any request to change the nominee’s name, fill the nomination form available here. Submit the duly signed form to our branch or your relationship manager or broker. Based on this, the changes will be made to our records.

The TDS certificate will be emailed to the depositor every quarter.

You will receive the fixed deposit receipt by courier within three weeks of creating your deposit account.

An FDR tracking system will be made available on our website shortly. Meanwhile, a virtual copy of the FD certificate is available online on our Customer Portal – My Account.

Based on the scheme you have chosen, the interest amount will be credited to the bank account in our records. After it is credited to your account, you will receive confirmation via SMS/ email. Refer to your statement of account for the details on the interest scheme you have chosen and details of the interest payable.

The maturity amount will be transferred through National Electronic Fund Transfer/ Real Time Gross Settlement modes to the bank account mentioned by you in the application form. The entire amount shall be transferred on the date of maturity of the deposit. If the electronic account transfer bounces, you will be informed by phone, email, and letter to update the bank account details registered with us.

Download the relevant form from here and submit it with a copy of your FDR and cancelled cheque to your relationship manager/ broker.

You can renew your FD in the following three ways:

1. Visit the nearest Bajaj Finance Limited branch with your FD receipt (recommended but not mandatory) at least two days before maturity
2. You can also request your relationship manager for renewal at least two days before maturity
3. Log in to our customer portal to renew your FD online within a few minutes

We require only the FD application form. You may attach the original FD receipt with it (recommended but not mandatory).

No. You don’t have to submit KYC documents and a photo again at the time of FD renewal.

Yes, you can change the nominee, but not the co-applicant.

After three months of the lock-in period, FD customers can seek a loan of up to 75% of the deposit amount. The loan interest rate will be 2% higher than the rate at which the deposit was created. The tenor will be the residual maturity of the FD.

Please contact your relationship manager or branch if you require a loan against FD.

No, there will be no impact on the FD. All outstanding dues will be adjusted against the FD maturity proceeds, and the balance will be paid to you.

No, there will be no impact on the FD. The outstanding dues can’t be adjusted against FD. You may choose to liquidate the FD prematurely and repay the outstanding dues.

No, it’s a term loan.

Yes, repaying your earlier loan against FD entirely makes you eligible for a fresh one.

No. Income tax deduction is not applicable on the EMIs paid towards a loan against a fixed deposit.
 

No. We provide loans against Bajaj Finance FDs only.

Yes, under Section 194A of the Income Tax Act, 1961, if the interest earned from fixed deposits across all NBFCs exceeds Rs. 5,000, it is taxable. The depositor’s interest income will arrive after consolidating all his fixed deposits. TDS will be calculated by Bajaj Finance and paid to the government quarterly. If the depositor provides 15G/ 15H during the application stage, he will be exempt from paying tax on his interest income.

However, if the aggregate interest paid or payable during the financial year exceeds Rs. 2.5 lakh for citizens below the age of 60 years and Rs. 5 lakh for senior citizens and super senior citizens (aged 80 years and above), then Form 15G/ 15H will not be valid. In such an event, the tax will be deductible.

You can access the form in the following ways:

My Account: Log in to our customer portal - My Account and follow these steps – Account Information > My Relations > Fixed Deposit Details > View Details (for each deposit) > Form 15 G/ H.
Click on the checkbox to submit your form online, fill in the required details, generate and enter the OTP and submit the declaration.

Broker: Download Form 15 G/ H from our website and submit it to your broker, who will send it to us.

Branch: Download Form 15 G/ H from our website and submit it at your nearest Bajaj Finance Limited branch or send a courier to – Mr Ravindra Khopade, Tata Consultancy Services, Electronic Sadan No 3, 2nd Floor MIDC, Bhosari, Pune - 411026

TDS is deducted quarterly for all modes of payment except monthly.

You can contact your relationship manager/broker or raise a request by clicking on the ‘No’ button provided below each answer. To raise a query, select ‘Others’ as the request type.

Yes, the co-applicant has to submit a written request along with the death certificate and the FDR to their relationship manager/broker. The FD proceeds (post deduction of TDS) will be credited to the bank account registered with us within 8 days of receiving the application.

Yes, TDS will be deducted if the FD is withdrawn prematurely.

If a primary applicant with no nominees or joint depositors expires, the legal heir has to submit the following documents:

• Application for deceased’s claim (mandatory)
• Notarised copy of the death certificate (mandatory)
• Succession certification/letter of administration/probate of the will (recommended, but not mandatory)
• Indemnity bond taken from the legal heir/representative (mandatory)

No, such a deposit cannot be renewed.

No, the deceased co-applicant cannot be replaced with another co-applicant. However, the deceased co-applicant’s name can be deleted from the FD by providing valid documents.

In such scenarios, the following documents are required:

• Proof of death of the depositor
• Declaration/affidavit/indemnity from the members forming part of the HUF declaring the eldest coparcener as the new Karta of the HUF
• Fresh deed of declaration of HUF including the list of coparceners, signed by the Karta and the adult coparceners
• Aadhaar and PAN of the new Karta

Yes. That’s because Bajaj Finance Limited cannot continue to pay interest and deduct TDS on the PAN of a deceased person.

No. As long as the B’s KYC documents are valid, he need not submit them again.

No, Bajaj Finance Limited does not accept FDs in which co-applicants are NRIs.

The deposit can remain with us till maturity. However, if the depositor is an NRI on the renewal date, he cannot renew the deposit; it has to be matured. The maturity proceeds will go to his NRO account only. If he becomes an Indian citizen again (for whatever reason) on the renewal date, he can renew his deposit.

Below are the required documents for individual investors:

i) Proof of Identity: PAN Card
ii) Proof of Address (Any 1): Aadhaar / Passport / Driving license / Voter ID
iii) Bank Details

Please note: This platform is available for resident Indian Individual investors only.

There are two ways of investing in mutual funds – Lump sum and SIP.

Lump sum is a method of investing a corpus at one go. It is usually used when an investor tries to time the market.

SIP is a method of investing a fixed amount at regular intervals, similar to a recurring deposit. The most crucial benefit of SIP is averaging the cost of buying, and investors don't have to time the market constantly.

Currently, there is no option to change the EMI due date.

There is no upper limit to the part payment you can make. However, the daily NEFT transaction limit is predefined by your bank in case you are making a part-payment of above Rs. 20,000. In such a situation, please check the limit with your respective bank.

If a part-payment is made by cheque during the presentation period, the effect of the same shall reflect from the next EMI cycle.

Find answers to all your Wallet app-related queries here.

You can find answers to all your SuperCard-related doubts here.

You can make a missed EMI payment, log in to 'My Account' and follow these simple steps:

1. Go to 'My Relations' and select your loan account
2. Click on 'Make Payments'
3. Choose 'Missed EMIs/Other Overdues' as your payment option
4. Enter the required details and proceed to pay

If you have payments due on more than a single loan, you can select multiple loan accounts to make payments in one go.

To make the advance EMI payment, log in to 'My Account' and follow these simple steps:

1. Go to 'My Relations' and select your loan account
2. Click on 'Make Payments'
3. Choose 'Advance EMI Payment' as your payment option
4. Enter the required details and proceed to pay

The Certificate of Insurance (COI) provided by your insurance company mentions their helpline/customer service contact details for registering a claim against the policy. You may refer to this to execute your asset/ product claim registration.

If the required document or information is not available, you may raise a request for the same here.

Please click here to check our loan offerings and select the desired loan, then follow the instructions to share the required details to submit your application.

Before you update your address with Bajaj Finance Ltd., here are a few important things to note:

• Ensure that you have your DigiLocker account ready,
• If you do not have a DigiLocker, click here to sign up with your Aadhaar Number or Aadhaar-Registered mobile number

After setting up your DigiLocker, please log in to 'My Account' follow the steps to change your address:

1. Go to 'Edit Profile' from the main menu
2. Click on 'Edit' in the line of your 'Primary Address'
3. Read the disclaimer carefully and then click on 'Proceed'
4. You will be redirected to the DigiLocker page
5. Post confirming your DigiLocker address, a service request will be raised on your behalf

Once the request is completed, the updated address will reflect on your profile.

If the input tax credit does not match the details provided in the GST return, the taxpayer will not get the same credit. Hence it is required that every detail of input tax credit be matched to get the credit.

The supplier usually generates the invoice if the supply of goods and services exceeds Rs. 200. However, if registered under GST, the supplier will raise an invoice with GST regardless of the taxable value. The time for issuing an invoice with GST will depend on the supply type, i.e. goods and services.

The invoice needs to be issued along with GST shown separately for any taxable service fees or charges.

The applicable GST rate for the above charges or fees is 18%.

Please look at the table below for our state-wise GST registration details:

It is possible that biller/ operator/ service provider may not be listed on Bajaj Pay. However you can regularly check the app, as we are adding new billers/ operators/ service providers.

You cannot cancel a bill payment once the payment is initiated. In case your bill payment fails due to any reason, the amount deducted will be refunded to you.

Bill payment transactions once successful cannot be cancelled for a refund.

A UPI Number is a 10-digit mobile number that can be used to send and receive money from friends and family.

In case you enter the wrong UPI PIN , the transaction will fail. In case you input the wrong UPI PIN multiple times, bank may temporarily block sending money using UPI from my account (this varies from bank to bank).

You can only link your mobile number that is linked to your bank account and registered for UPI.

Wallet Auto-Load is a convenient feature that automatically adds money to your wallet when your wallet balance falls below a certain threshold. It ensures you always have enough funds to make payments or do transactions without the need for manually adding funds to wallet.

Wallet Auto-Load eliminates the need of manually adding funds to your wallet and always ensures sufficient funds to make payments or do transactions without any interruption.

Yes, there is a dedicated number - 7065233535 - available for Bajaj Pay FASTag customers to check their wallet balance by giving a missed call on the same number using their registered mobile number.

If you paid in cash but the amount was also deducted from your Bajaj Pay Wallet, please log in to the Bajaj Finserv app and click on "Raise a Request". Please share a scanned image of the cash payment receipt with customer support or any other details as may be required to enable them to assist you better and address your concerns.

The outstanding amount in your wallet refers to any unpaid or pending balance that you owe. It could be due to toll transactions you made but have not yet cleared or been deducted from your wallet balance because of insufficient funds. In either case, you need to make sure to add sufficient balance to your wallet to clear the outstanding amount.

Yes, you need to create a Bajaj Pay Wallet to claim a Gift Card.