Bajaj Finance offers a host of products including cards, loans, and deposits that provides an end-to-end solution to your financial needs. We also extend online customer support to serve you better if you have any specific query related to our products and services.
With our ‘Raise a Request’ facility, we allow our customer to raise their query with us online. Once you raise the query, our representative will reach out to help you resolve your query within 48 business hours.
Our dedicated customer support team aims to close your query within the committed timeline. However, if you are not satisfied, you have the option to reopen your closed request.
You can use our service portal on the web or the app to revisit a closed request.
Follow these simple steps to reopen a closed request using our service portal on the web.
- Click on the ‘Reopen request’ button on this page to go to ‘Service’.
- Enter your registered mobile number and the OTP to sign-in.
- Verify your details by entering your date of birth and proceed.
- Click on the ‘View All’ option next to ‘My Raised Requests’
- Select the ‘Closed’ option from the filter icon to view your closed request.
- Now, click on the request number you want to reopen.
- Click on the ‘Reopen’ option and enter your remarks.
- Upload supporting documents if necessary.
If you’re using our app, you can follow these easy steps to reopen your query while you are on the go.
- Click on the ‘Reopen request’ button to visit the ‘Help and Support’ section of our app.
- Go to your service request history and tap on the ‘Closed’ option to view all the closed service requests.
- Select the request you wish to revisit and click on the ‘Reopen’ option.
- Enter your remarks and upload supporting documents if any.
Once you reopen the query, our representative will reach out to you within 48 business hours. They will guide you on further steps and resolve your concern.
