Frustrated with power cuts or faulty meters? Get your electricity woes fixed fast! This guide simplifies registering a complaint with Gurgaon electricity board.

Navigating Gurgaon's complaint system: A guide to getting issues resolved

Gurgaon, now Gurugram, is a bustling metropolis. With such a dynamic environment, issues can arise. Fortunately, the city offers various channels to register complaints and ensure prompt resolution. This guide will equip you with the knowledge to effectively navigate Gurgaon's complaint system.

Why file a complaint in Gurgaon

Whether it is a sanitation issue, a public service concern, or a problem with civic amenities, filing a complaint allows you to bring it to the attention of the authorities. A documented complaint ensures your concerns are addressed and helps maintain a better living environment for everyone.

Steps for registering Gurgaon complaints

  • Online portal: Visit the Integrated Grievance Redressal System (IGRS) portal (https://smartnet.niua.org/) and register your complaint. Select the appropriate department, clearly describe the issue, and upload any relevant photos or documents.
  • Mobile app: Download the Haryana Citizen Grievance Redressal App (HAAGA) for convenient complaint registration on the go.
  • Toll-free number: Dial 1800 180 1553 to register your complaint over the phone. Be prepared to provide details like your location and the nature of the issue.
  • Helpline numbers: Specific departments might have dedicated helpline numbers for their services (e.g., sanitation, traffic). You can find these numbers on the Municipal Corporation of Gurugram (MCG) website (https://mcg.gov.in/) or in government directories.

Alternative ways to register complaints

  • Social media: You can contact the MCG or the department concerned on their social media platforms (Twitter, Facebook) to highlight your complaint.
  • Visiting MCG office: In-person visits to the MCG office allow for a more detailed explanation of your concern.

In addition to finding the relevant information about the Gurgaon electricity board, you can also complete your electricity bill payment.

Bajaj Pay, the BBPS platform on Bajaj Finserv allows users to pay their bills instantly and securely. Customers can use various payment modes like credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI.

Gurgaon electricity unit rate

Units

Charges per unit

Up to 50

Rs. 2

51-150

Rs. 2.50

151-250

Rs. 5.25

251-500

Rs. 6.30

501-800

Rs. 7.10

Above 800

Rs. 7.10

 

Conclusion

By following these steps and utilising the available complaint channels, you can effectively address issues in Gurgaon and contribute to a more efficient and responsive civic system. Remember, a documented complaint holds authorities accountable and paves the way for a better living environment for all residents.

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Frequently asked questions

How do I register a complaint about a power outage with Gurgaon?

Since Gurgaon's electricity distribution is handled by two different companies, the complaint registration process depends on your area:

Dakshin Haryana Bijli Vitran Nigam (DHBVN):

  • Toll-free numbers: Call their 24/7 helpline numbers: 1800-180-4334 or 1912. Inform the customer service representative about the outage, including the date, time, and location details.
  • DHBVN mobile app: Download the DHBVN app and register a complaint about the power outage.
  • Social media: You can also reach out to DHBVN on their social media platforms (Twitter, Facebook) to report the outage.

Haryana Vidyut Utilities Limited (HVUPL):

  • Toll-free number: While HVUPL doesn't have a widely publicized helpline number, you can try contacting them at 18001801615. This is a general helpline number for UHBVN (another electricity distribution company) which may also handle HVUPL complaints in your area.
  • HVUPL website: Check the HVUPL website for complaint registration options. Information might be limited as HVUPL is a relatively new company.

How can I track the status of my complaint on the Gurgaon electricity board?

Tracking your Gurgaon complaint status:

  • Phone: Call the respective helpline number you used to register the complaint and inquire about the status using your reference number (if provided).
  • Social media: Send a message to DHBVN or HVUPL on their social media platforms, mentioning your complaint details for an update.

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