Frustrated with power cuts or faulty meters? Get your electricity woes fixed fast. This guide simplifies registering a complaint with the JBVNL electricity board.
Jharkhand Bijli Vitran Nigam Limited (JBVNL): Addressing Electricity Concerns
The Jharkhand Bijli Vitran Nigam Limited (JBVNL) is the primary electricity distribution company in Jharkhand, India. Millions of homes and businesses rely on JBVNL for a steady flow of electricity. While power outages can be inconvenient, JBVNL offers multiple ways to register a complaint and ensure a swift resolution.
The importance of raising a complaint with the JBVNL electricity board online
Knowing how to register a JBVNL complaint online empowers you to report issue with JBVNL bill payment or power outages promptly. A timely notification ensures that JBVNL is aware of the situation and can dispatch technicians to rectify the problem efficiently.
Furthermore, online complaint systems offer a convenient and paperless way to track the progress of your complaint resolution.
Steps to register a complaint with the JBVNL electricity board online
As of today, JBVNL does not offer an online complaint registration system. However, they provide alternative methods for registering complaints, which we'll explore below.
Alternative ways to register a complaint with JBVNL electricity board
While an online system is not currently available, here are effective ways to register a complaint with JBVNL:
- 24/7 toll-free number: JBVNL offers a 24/7 toll-free number, 1912, for registering complaints. This number connects you with a customer service representative who can register your complaint and provide an estimated restoration timeframe.
- SMS complaint registration: For a quick and convenient option, JBVNL allows complaint registration via SMS. Simply text "COMPLAINT <space> Meter Reading/Fault Description" to 5001181912. Replace "Meter Reading/Fault Description" with a brief explanation of your issue (e.g., power outage, faulty meter reading).
- Visit a customer care centre: To interact with a representative in person, visit your nearest JBVNL customer care centre. A representative will assist you in registering the complaint and address any concerns you may have.
- Social media: Connect with JBVNL on social media platforms like X and Facebook. Send a direct message detailing your complaint and relevant information (e.g., location, account number). A customer service representative will respond to address your concerns.
In addition to finding the relevant information about the JBVNL electricity board, you can also complete your electricity bill payment.
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Conclusion
By utilising the methods mentioned above, you can ensure a swift resolution to power outage issues and a speedy restoration of your electricity service. JBVNL prioritises customer satisfaction and offers multiple ways to lodge complaints, even without a current online system.
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Frequently asked questions
Currently, JBVNL does not offer an online complaint registration system. However, you can utilise the alternative methods mentioned above, such as the 24/7 toll-free number (1912) or SMS complaint registration (text "COMPLAINT <space> Meter Reading/Fault Description" to 5001181912).
As of now, there's no online portal to track the status of your JBVNL complaint. However, you can call the customer care number (1912) and speak with a representative who can provide updates on your complaint's progress.
Visit the JBVNL official website, log in to your account, and navigate to the 'COMPLAINT' section. Fill out the necessary details in the complaint form and submit it.
You can report issues like 'POWER OUTAGE,' 'METER PROBLEMS,' 'BILLING DISCREPANCIES,' 'VOLTAGE FLUCTUATIONS,' and 'NEW CONNECTION REQUESTS' through the JBVNL online complaint system.
Log in to your JBVNL account on their website, go to the 'COMPLAINT STATUS' section, and enter your complaint reference number to track the status.
If your complaint is not resolved within the stipulated time, escalate the issue by contacting JBVNL customer support or visiting the nearest JBVNL office.
If you are unable to access the internet, you can file a complaint by calling the JBVNL customer care number or visiting the nearest JBVNL office in person.
