GTPL KCBPL Broadband is a leading service provider in India, offering high-speed broadband and cable TV solutions. Known for its reliable connectivity and affordable pricing, GTPL KCBPL has carved a niche for itself in the competitive telecommunications industry. With a strong commitment to customer satisfaction, GTPL KCBPL ensures uninterrupted connectivity and prompt resolution of customer issues.

Additionally, customers can make use of Bajaj Pay, the BBPS platform on Bajaj Finserv, for making broadband bill payments conveniently. It offers seamless digital payment solutions for users to pay their bills on time without any hassle.

Overview of GTPL KCBPL Broadband customer care

GTPL KCBPL’s customer care team is dedicated to resolving issues promptly for its broadband and cable TV users. The service is designed to address common concerns such as connectivity problems, billing errors, and technical support. Customers can reach the support team via phone, email, or the self-care portal for quick assistance.

How to contact GTPL KCBPL broadband customer care

If you need support for your GTPL KCBPL services, you can reach out through the following methods:

• Helpline Numbers: Call the customer care helpline for broadband or cable TV services.
• Email Support: Send an email detailing your issue for a documented response.
• Self-Care Portal: Access the online portal to raise complaints and track their status.
• Social Media: Reach out to GTPL KCBPL on social media platforms for quick resolutions.
• Local Offices: Visit the nearest GTPL KCBPL office for in-person assistance.

GTPL KCBPL customer care numbers for broadband and cable

Below are the key contact numbers for GTPL KCBPL services:

Service	Customer Care Number
Broadband Services	033 66 269 900
Cable TV Services	033 66 000 000

GTPL KCBPL email support for broadband users

GTPL KCBPL provides email support for users who prefer detailed documentation of their issues. Customers can send an email to the official support address, mentioning their registered details, the nature of the problem, and any relevant screenshots or attachments. This ensures a faster resolution as the support team can review the information thoroughly before responding.

For broadband-related issues, email support is a convenient way to seek assistance for technical glitches, billing errors, or connection disruptions. Users can expect a response within 24-48 hours, depending on the complexity of the query. This option is especially useful for non-urgent concerns.

Common issues resolved by GTPL KCBPL customer care

GTPL KCBPL customer care addresses a wide range of issues, including:

• Connectivity problems with broadband services.
• Cable TV signal disruptions or channel issues.
• Billing and payment-related queries.
• Upgrades or downgrades to existing plans.
• Installation or relocation of broadband and cable services.
• Assistance with using the GTPL KCBPL self-care portal.

Steps to raise a complaint with GTPL KCBPL

Raising a complaint with GTPL KCBPL is simple and straightforward. Follow these steps:

1. Identify the Issue: Clearly understand the problem you are facing and gather relevant information such as your customer ID, screenshots, or error messages.

2. Contact Customer Care: Call the helpline number specific to your service (broadband or cable TV) and explain the issue to the representative.

3. Use Email Support: If you prefer a written format, send an email to the official support address with all the details.

4. Access the Self-Care Portal: Log in to the GTPL KCBPL self-care portal using your registered credentials. Select the complaint section and fill out the required details.

5. Track Complaint Status: Once your complaint is raised, note down the reference number to track its progress.

6. Escalate if Necessary: If the issue remains unresolved, escalate it to higher authorities or the nodal officer.

Online support: GTPL KCBPL self-care portal

The GTPL KCBPL self-care portal is a user-friendly platform designed to simplify account management and issue resolution. Customers can log in using their registered email ID or phone number to access a range of features.

The portal allows users to:

• View and pay bills online.
• Raise complaints and track their status.
• Check usage statistics for broadband services.
• Update contact information and preferences.
• Request plan upgrades or downgrades.

This online platform provides a convenient way for users to manage their services without needing to call customer care. It is accessible 24/7, ensuring assistance is always within reach.

Fee and charges

A convenience fee of up to 2% will be charged depending on the transaction amount and payment mode (inclusive of applicable taxes). For more information on fees and charges, click here.

Note: For failed transactions, the total amount including charges except taxes are reversed.