Bajaj Finserv Customer Care in Pattukkottai

Most people today prefer the online mode when it comes to borrowing or investing. The rapid digitisation has made managing these financial activities hassle-free, convenient, simple and fast. To respond to this major shift to the digital medium, many leading NBFCs, such as Bajaj Finserv offer online services and products. In addition, they have introduced an online customer service portal that allows their customers to manage these services and products easily.

The Bajaj Finserv customer care portal – Experia is a full-fledged online platform through which one can manage their loans, investments and other financial activities anytime, anywhere. The Bajaj Finserv Experia portal is also designed to handle customers’ queries and complaints.

Want to know more? Read on.

Features of Bajaj Finserv Customer Portal

Here are some of the notable features that customers can avail from the Bajaj Finserv customer service portal:

  • Loan foreclosure or payment of missed EMI

    Loan foreclosure or payment of missed EMI

    The Bajaj Experia portal allows customers to make online payments for missed monthly instalments. One can smoothly pay the EMI amount through the portal and avoid any additional penalties. In addition, one can also initiate part-prepayment or foreclosure of an already active loan.

  • Track loan details

    Track loan details

    If a customer has taken a loan from Bajaj Finserv, they can check the status of their loan account and easily review and monitor the details related to their borrowings. This will allow them to identify any mismatch and keep track of their outstanding payments.

  • Update contact details

    Update contact details

    Bajaj Finserv regularly sends important updates, reminders and notifications to its customers. So, in case there has been a recent change in one’s contact details, he or she can update it through the online customer portal with just a few clicks.

  • Check EMI Card status

    Check EMI Card status

    The Experia portal is also designed to let customers keep the status of their Bajaj Finserv EMI Card. One can keep track of the card limit, expiry, validity and other transaction details of the EMI Card and make informed decisions during purchases.

  • Download essential documents

    Download essential documents

    One can instantly view and download crucial documents related to loans, insurance or other transactions. Customers can download the following documents for future reference:

    1. Interest certificate
    2. No Objection Certificate
    3. No Dues Certificate
    4. Loan account statement and more

    These documents can serve as necessary supporting documents for various official formalities.

Bajaj Finserv Customer Care Details – Pattukkottai

The feature-rich Bajaj Finserv customer portal provides a wide range of information related to their financial activities and also offers prompt and effective solutions to their queries. Customers looking to raise a query or a complaint about any service or product can use any of the three ways to communicate:

Customer portal (Experia)

One needs to log in to the Experia portal first in order to avail its benefits and features. Here is a step-by-step guide to log in to the portal:

Step 1 - Visit the Bajaj Finserv customer portal – Experia
Step 2 - Use your email ID, phone number or customer ID to log in
Step 3 - Now, you can proceed either with OTP or with the password. To log in with OTP, click on ‘Generate OTP’. However, for logging in with password, click on ‘Next’
Step 4 - Enter the necessary details and proceed

Customers can also log in with their Google account and social media account.

Bajaj Finserv app

One can use the Bajaj Finserv app to receive the required assistance. Here’s what they need to do:

Step 1 - Download the Bajaj Finserv app from Google Playstore
Step 2 - Go to ‘Help and Support’
Step 3 - Choose the product that you wish to raise a query about
Step 4 - Choose the sub-query and then elaborate on the query
Step 5 - Provide the necessary details and tap on ‘Submit’

Raise a Request

In addition to this, both new and existing customers can raise a request to have their queries or complaints resolved:

For existing customers:

Step 1 - Click on Raise a request
Step 2 - Mention that you are an existing customer of Bajaj Finserv when asked
Step 3 - Provide your login credentials and proceed

For new users

Step 1 - First, go to Raise a request
Step 2 - Declare that you are not an existing customer when asked ‘Are you our existing customer?’
Step 3 - Enter your name, contact number, email ID and other related information
Step 4 - Provide the CAPTCHA and proceed to raise a request

Check pre-approved offers

Bajaj Finserv extends multiple pre-approved offers for its customers across several of its financial products, such as personal loans, business loans, home loans and others. These customised offers facilitate hassle-free loan application, thereby expediting the entire borrowing process.

Follow these steps to check your Bajaj Finserv pre-approved offers:

  1. 1 Log in to the Bajaj Finserv customer care portal and click on ‘Pre-approved offers’
  2. 2 Enter basic details such as your name and contact information
  3. 3 Click on ‘Agree’ under Terms and Conditions

The Bajaj Finserv customer portal is a one-stop platform that lets customers easily manage their financial activities and avail assistance in the form of raising queries and complaints. Customers can now approach the Bajaj Finserv customer care in Pattukkottai to have all their queries resolved.

To understand resolutions for grievances you may face, please refer to the following:

Frequently asked questions

Will the Bajaj Finserv Customer Portal be available 24/7?

Yes, the Bajaj Finserv customer portal is an online portal is available 24/7. It can be accessed any time anywhere.

How do I access the Bajaj Customer Portal?

To access the Bajaj Finserv customer portal, one needs to sign up with the portal first. One can sign up in the following steps:

Step 1 - Go to the main page of Bajaj Finserv
Step 2 - Click on ‘My Account’ and select ‘Customer portal’
Step 3 - Register by providing your contact info, name, email ID, password, etc.
Step 4 - Once the registration is complete, you can log in with OTP or password