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CPP Mobile Protect

Mobile phones are always a considerable investment, so it becomes a mandate to protect them and save yourself from bearing huge costs in case of any accidental damages.

The CPP Mobile Protect helps you to safeguard your device with unique features like device security, ZEE5 subscription, single call to block lost cards, and credit health reports. It enables you to stay stress-free regarding any repairs and replacements.


Key Features and Benefits

  • F-Secure safe device security (for smartphone and tablets only)

    The F-secure network works on iOS and Android platforms to ensure that all your devices are protected under a single web-based service. F-Secure safe Device Security protects your smartphone, tablet with features like antivirus, antimalware, remote data lock, wipe, GPS tracking, scream alarm, parental control, and banking protection.

  • ZEE5 all-access annual subscription

    This plan comes with a 12-month live TV subscription provided by Zee5, where you can enjoy your favourite movies, channels, music, and more.

  • Single call to block cards

    No matter where you are, you can report the loss of all your debit or credit cards with a single call to the 24-hour helpline at 1800-419-4000.

  • Credit health report

    This feature allows the insured to get a credit assessment done once every month during their membership period. This feature offers the user a report in a specified format provided by CreditMantri, containing a detailed analysis of the current Credit Score. The CHR will help the insured understand and interpret the Credit Score issued by Credit Information Companies like Equifax, etc.

  • Sim card blocking

    The CPP Mobile Protect plan helps to block a SIM card if the insured phone is lost and retains its mobile identifier (IMEI).

  • Complimentary protection against accidental or liquid damage

    This plan ensures that the member’s smartphone is protected against loss or accidental damage up to the purchase price. This cover includes liquid damage as well. The protection starts from your date of purchase of a smartphone or tablet and is valid for 12 months.
    *You will be enrolled on the complimentary equipment damage protection benefit within seven days from your membership start date. An Indian General Insurance Company provides all-risk cover registered with IRDAI under the group insurance policy for CPP members. Please refer to group policy terms and conditions for more details.

  • Complimentary Features Covered

    • The total sum insured will be taken as the cost of the equipment as per the purchase invoice
    • This is a one-year plan starting from the invoice date
    • This plan is applicable overall in India without any geographical limitations
    • No depreciation is charged in case of partial loss
    • The claim will be settled on the invoice value and not the market value of the product.
    • Maximum of two claims allowed in a year subject to maximum limit up to sum insured. The second claim will be settled based on the balance sum insured

Mobile Price Range and Features Covered Under CPP Mobile Protect

Here are the features covered under CPP Mobile Protect Policy

  T1 T2 T3 T4 T5
HANDSET VALUE Handset Price Range (Rs.) 8,000 to 10,000 10,000 to 15,000 15,000 to 20,000 20,000 to 25,000 25,000 to 30,000
FEATURES Mobile Security (F-Secure) Y Y Y Y Y
Single Call to Block Lost Cards Y Y Y Y Y
Live TV Subscription Y Y Y Y Y
Credit Health Report Y Y Y Y Y
Complimentary Damage Protection Y Y Y Y Y
COST Max. Retail Price (Rs.) (incl. taxes) 1215 1768 2076 2683 3221

*Please refer the policy wordings for handset value ranging from Rs. 30000 to Rs. 1 lakh+


Total Loss Case:

• Salvage is mandatory in case of a total loss

• The insurer can address a maximum of 2 claims during the membership period. The claim is subject to a maximum value of the sum insured at the time of loss. The second claim is admissible of the prior claim is a partial loss.

Device Age Depreciation %
0 - 3 months 15%
3 - 6 months 25%
6 - 12 months 50%

Partial Loss Case:

• For claims amount up to Rs. 20,000: An excess 5% of the claim amount is subject to a minimum of Rs. 500 per claim

• For claim amount of Rs. 20,001 to Rs 50,000: An excess 5% of the claim amount subject to a minimum of Rs. 1000 per claim

• For claim amount more than Rs. 50,000: An excess 5% of the claim amount subject to a minimum of Rs. 1500 per claim

Policy Details

Here are the details covered under CPP Mobile Protect Policy:

CPP Mobile Protect
Service Provider Name CPP Assistance Services Pvt Ltd.
Key Benefits Credit health report, device security, ZEE5 subscription, single call to block lost cards
Validity 365 days post-purchase
Transferability Non-transferable
Complimentary Accidental or Liquid Damage details
Maximum Coverage Same as asset value (inclusive of taxes)
Number of Claims Allowed Two
Maximum Coverage Same as handset value (inclusive of taxes)
Maximum Claim Amount Per Claim 50% of handset/ invoice value

How to Purchase the Policy

  • To apply for the product, click on ‘Apply Now’ and fill in the necessary details in the application form.
  • Make the fee payment online using your preferred mode of payment
  • Fill in your name and mobile number
  • If required opt for a call back from our representatives or complete the process by clicking ‘Buy now’.

List of Documents to Purchase the Policy

The following documents are needed to purchase the plan:

  • Product model details
  • Dealers warranty document
  • Documents of the purchased product

List of Documents to Process Claim

You need the following documents in original from the manufacturer for the claim:

  • Complete claim form
  • Purchase invoice of the mobile phone
  • Repair bill from the authorized service centre
  • Manufacturers’ Invoice(s) (summary and itemized invoices) and corresponding payment receipts
  • Replacement or repair summary (in case the mobile phone has undergone replacement)
  • All supporting documents of the product
  • Self-attest copies of an ID proof (PAN card, Aadhaar card, passport, driving license, voter’s identity card, bank passbook or statement)
  • In case of cashless claims, the ID proof should contain the photograph of the ID cardholder and the product
  • It would be preferable to provide NEFT details & supporting documents (Cancelled cheque or bank passbook or statement) at the time of claim registration

How to Process the Claim

To process the claim, follow the procedure mentioned below:

1. Register claim by using any of the following

a. By calling helpline number 18002 102030

b. By sending SMS to 52040 with format (’BAAR’). You will receive a call back within 24 hours

c. By sending an email to

d. By visiting web page

e. Register claim via “BAAR Claims App” download the same by clicking

2. Post claim registration, upload KYC* using the below option

a. via web page

b. Upload the KYC using the “BAAR Claims App”. You can download the same by clicking

3. Once the claim gets in- principally approved, an outcall will be done to schedule pick-up

4. The device gets picked-up from the customer’s given address

5. Post receiving the device at the hub, an estimate from the brand's authorized service centre will be arranged, and the customer is notified via payment link to the excess amount in case the claim approved under partial loss

6. The device will be repaired and returned to the customer

Note: In case a claim is approved under total loss, the customer needs to courier the device box, charger, USB, headphone, etc., to address communicated over email. Customers can upload the payment documents using above mentioned document uploading options.

Major Policy Exclusions

  • Change in ownership of the appliance
  • Failure of parts that are subjected to recall by the manufacturer of the appliance
  • Loss or damage arising out of overloading, strain, over-running, short-circuiting, etc
  • Loss or damage of part responsible for manufacturer guarantee and warranty

Note: Please refer to the terms and conditions for detailed exclusions.

Claim/Assistance Contact Details

BFL Helpline: 08698010101

CPP Mobile Protect Helpline:  1860-258-3030

E-mail –

Mailing address:Ground Floor, Bajaj Finserv Corporate Office, Off Pune-Ahmednagar Road, Viman Nagar, Pune – 411014.

*For claim-related issues please refer to your terms and conditions and Group policy details.


Bajaj Finance Ltd. (BFL) is merely a distributor of this Product, owned by CPP Assistance Services Private Ltd. (CPP). Issuance of this product is at sole discretion of CPP. This product shall be governed by CPP product T&C’s and BFL does NOT hold any responsibility for the issuance, quality, serviceability, maintenance, and any claims post sale. The approval / rejection of a request for loan (to purchase smartphone and/or this product), shall be at sole discretion and subject to fulfilment of criteria prescribed by BFL.

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