The Kerala State Electricity Board (KSEB) aims to implement smart meters independently, leveraging public sector resources and the Kerala Fibre Optic Network (KFON) for data communication. This strategy aims to reduce financial burden on consumers while maintaining public sector control. The project is expected to boost annual revenue by Rs 250 crore, reduce transmission losses by 1%, and save around 257 MU of energy yearly. By developing in-house software and using existing infrastructure, Kerala seeks to create a consumer-friendly and cost-effective smart metering solution.

You can also pay your electricity bill conveniently with third-party websites, like Bajaj Finserv. Bajaj Pay, the BBPS platform on Bajaj Finserv, simplifies the process of recharging your smart meters. With this platform, you can make payments, and access your payment receipts quickly and efficiently. Bajaj Pay also supports a wide range of other financial transactions, making it an all-in-one solution for managing multiple payments with ease.

Understanding smart meters

A smart meter is an advanced digital electricity meter that records power consumption and sends real-time data to the utility provider. Unlike conventional meters, smart meters do not require manual readings, making them more efficient and accurate.

These meters operate on a prepaid or postpaid system, where users either pay in advance or receive bills based on their usage. With the integration of smart technology, consumers can track their electricity consumption, identify usage patterns, and optimise energy savings.

Benefits of using smart meters

Here are the key benefits of using a smart meter for your electricity connection:

• Real-time data: Provides instant updates on electricity consumption.
• Accurate billing: Eliminates errors caused by manual readings.
• Energy efficiency: Encourages users to reduce unnecessary energy consumption.
• Convenience: It enables seamless recharge through various online and offline options.
• Environmental benefits: Supports reduced power wastage, aiding in environmental sustainability.

How to recharge your smart meter in Kerala

The KSEB has installed smart meters in Kerala, facilitating real-time electricity consumption tracking. Smart meter recharging in Kerala is a convenient process enabled through multiple digital platforms.

Residents can easily recharge their smart meters using online channels which offer seamless transactions through debit/credit cards, UPI, and net banking.

Online recharge methods

Kerala residents can recharge smart meters through authorised payment platforms and mobile applications. Options like internet banking, UPI, and credit/debit cards simplify transactions. These platforms ensure fast and secure payments, making online recharge an ideal choice.

Offline recharge options

In Kerala, consumers can recharge their smart meters offline through authorised electricity bill payment centres, local Bank branches, and designated customer service points of the Power Development Department.

These offline recharge options provide convenient alternatives for those without digital access, allowing direct cash payments and instant meter credit updates.

Common issues and troubleshooting tips

Though recharging a smart meter online is generally a seamless process, some users might face a few issues. Here are some common problems and troubleshooting tips:

• Payment failures: If the payment does not go through, check the internet connection and ensure that the payment gateway is functioning properly. Retry the payment or use a different payment method if necessary.
• Incorrect meter number: Always double-check the meter number before proceeding with the recharge. A wrong number may lead to the recharge being applied to the wrong account.
• Recharge not reflecting: If the recharge does not appear on your meter immediately, wait for a few minutes. If the issue persists, contact the customer support team for assistance.
• Payment confirmation not received: If you did not receive a confirmation, check your email or SMS inbox. If you still cannot find it, verify with your bank or payment provider to ensure that the payment was successful.
• Login issues: If you are having trouble logging into your account, try resetting your password or contact customer support for help.

By following these tips, users can resolve any issues they may encounter while recharging their smart meters.

Contact information for smart meter services

The Kerala State Electricity Board (KSEB) provides multiple helpline numbers for customer support:

Toll-free Helpline: 1912 (24/7 service, works inside Kerala)

Alternate Helpline: 0471-2555544 (for outside Kerala)

WhatsApp Support: 9496001912

These numbers can assist with various electricity-related queries, including smart meter services and complaints.

Electricity tariff rates in Kerala

Here is a summary of the electricity charges in Kerala, presented in a table format:

Type	Units range	Price per unit (Rs.)
Domestic	0–40	1.50
	41–50	3.25
	51–100	4.05
	101–150	5.10
	151–200	6.95
	201–250	8.20
Commercial	0–300	6.40
	301–350	7.25
	351–400	7.60
	401–500	7.90
	Above 500	8.80

Tips to manage and reduce your electricity consumption

Switch off appliances: Turn off unused devices to save power.

Use energy-efficient devices: Opt for LED lights and 5-star rated appliances.

Unplug devices: Avoid standby power consumption by unplugging idle devices.

Monitor usage: Regularly check your smart meter balance to identify high-consumption patterns.

Optimise cooling/heating: Set air conditioners and heaters to moderate temperatures.

Steps to pay your electricity bill online on the Bajaj Finserv website

Paying the electricity bill through the Bajaj Finserv website is simple. Here are the steps:

1. Visit the Bajaj Finserv website

2. Navigate to ‘ALL PAYMENTS’ under the ‘PAYMENTS’ section and click on it

3. Select the ‘ELECTRICITY BILL’ option from under ‘BILLS AND RECHARGES’

4. A pop-up will request for sign-in, enter your mobile number, and click on ‘GET OTP’ to login

5. Select your service provider from the list of power suppliers

6. Enter your ‘CUSTOMER ID’ and click on ‘FETCH YOUR BILL’

7. Verify the bill amount and click on ‘PAY NOW’

8. Pay using the multiple payment methods available such as Bajaj Pay UPI, debit card, credit card, net banking, and Bajaj Pay Wallet.

Post the transaction you will receive a confirmation to intimate about successful payment.

Fee and charges

A convenience fee of up to 2% will be charged depending on the transaction amount and payment mode (inclusive of applicable taxes). For more information on fees and charges, click here.

Note: For failed transactions, the total amount including charges except taxes are reversed.