Puducherry Bill Payment Support – Pay via Bajaj Finserv

Efficient and hassle-free electricity bill payments are essential for ensuring uninterrupted service. If you are a resident of Puducherry, managing your electricity bills is now easier with the Bajaj Finserv app. This comprehensive guide provides solutions for common issues, actionable steps, and tips for resolving challenges related to Puducherry electricity bill payments via Bajaj Finserv.

Payment failed but amount deducted Puducherry electricity bill paid on Bajaj Finserv

Payment failures can be stressful, especially when the amount is deducted from your account. This issue may arise due to server disruptions, network errors, or delays in payment processing. Fortunately, Bajaj Finserv provides a streamlined process to resolve these concerns.

What causes payment failures?

1. Server issues: Temporary outages or slow server responses can interrupt transactions.
2. Network disruptions: Poor internet connectivity during payment may lead to incomplete processing.
3. Bank or UPI delays: Delays in communication between the app and your bank or UPI platform can result in failed payments.

How to resolve this issue?

Follow these steps to address a failed payment where the amount has been deducted:

• Open the Bajaj Finserv app and log in using your registered mobile number.
• Navigate to the ‘Transaction History’ section under the ‘Electricity Bill Payments’ tab.
• Locate the failed transaction and click on ‘Raise a Complaint.’
• Provide the required details, including the transaction ID and payment method.
• Submit the complaint and track its status in the app.

If the issue persists, contact the Bajaj Finserv customer support team via the in-app chatbot for further assistance. Refunds for failed payments are typically processed within 7–10 working days.

Pro-tip: Always ensure a stable internet connection and sufficient wallet or bank balance before initiating payments to minimise errors.

Cannot fetch Puducherry electricity bill on Bajaj app with account number

Sometimes, users may encounter errors when attempting to fetch their Puducherry electricity bill using their account number. This issue can occur due to incorrect credentials or technical glitches.

Common reasons for this issue

1. Incorrect account details: Double-check the account number entered in the app. Even a minor typo can prevent the system from retrieving your bill.
2. Outdated information: If your electricity provider has updated your account details, ensure you are using the latest information.
3. Technical issues: Temporary glitches in the Bajaj Finserv app or the electricity provider’s system may lead to errors.

Steps to troubleshoot

• Ensure that you have entered the correct account number as per your electricity bill.
• Verify your account details with your electricity provider to confirm accuracy.
• Update the Bajaj Finserv app to the latest version to avoid compatibility issues.
• Clear the app cache from your phone’s settings and restart the application.
• If the error persists, contact Bajaj Finserv support via the in-app chatbot and provide the necessary details, including your account number and error message.

Pro-tip: Save your account details in the app for faster access during future payments. This reduces the chances of manual entry errors.

After making a payment, you might notice that your electricity bill status has not been updated. This could be due to processing delays or communication issues between the payment gateway and the electricity provider.

Why does this happen?

• Processing time: Payments made through certain methods, such as UPI or net banking, may take longer to reflect.
• Technical delays: Delays in syncing data between Bajaj Finserv and the electricity provider’s system.

Steps to verify payment status

1. Log in to the Bajaj Finserv app and go to the ‘Transaction History’ section.
2. Check the status of your payment. If it shows as ‘Pending,’ wait for 24–48 hours for the system to update.
3. If the status remains unchanged, verify the payment with your electricity provider using the transaction reference number.
4. Raise a complaint through the Bajaj Finserv app if the issue is not resolved.

Pro-tip: Save the transaction receipt or reference number as proof of payment for future reference.

OTP delay when paying Puducherry electricity bill via Bajaj Finserv app

OTP (One-Time Password) delays can disrupt your payment process. These delays are usually caused by network congestion or issues with your mobile service provider.

How to address OTP delays

• Ensure your mobile number is active and has sufficient network coverage.
• Restart your phone to refresh the network connection.
• Check if your mobile number is registered with Bajaj Finserv and your payment method (e.g., UPI or bank account).
• If you still do not receive the OTP, use the ‘Resend OTP’ option in the app.

Pro-tip: If the issue persists, contact your mobile service provider to check for any network or SMS-related problems.

Wallet amount not refunded after failed Puducherry electricity payment

If your wallet balance is not refunded after a failed payment, it is essential to act promptly to resolve the issue.

Steps to check and resolve refund issues

1. Open the Bajaj Finserv app and navigate to the ‘Wallet Transactions’ section.
2. Check if the refund has been processed. Refund timelines may vary depending on the payment gateway or bank.
3. If the refund is not reflected within the stipulated time, raise a complaint through the app.
4. Provide the transaction ID and other relevant details to expedite the resolution process.

Pro-tip: Keep a record of all transaction details to avoid any discrepancies during the refund process.

Having a receipt is crucial for record-keeping and future reference. If you cannot download your Puducherry electricity bill receipt, follow these steps:

1. Log in to the Bajaj Finserv app and go to the ‘Transaction History’ section.
2. Locate the transaction and click on ‘Download Receipt.’
3. If the receipt is unavailable, ensure the transaction was completed successfully.
4. For incomplete transactions, raise a ticket through the app for assistance in retrieving the receipt.

Pro-tip: Enable email notifications in your Bajaj Finserv app to receive a digital copy of your receipt automatically.

How to raise a Puducherry electricity complaint if paid but service is not updated

If your payment is successful but your electricity service is not updated, you can raise a complaint through the Bajaj Finserv app.

1. Open the Bajaj Finserv app and log in.
2. Navigate to the ‘Help and Support’ section and select ‘Raise a Complaint.’
3. Choose the relevant category (e.g., ‘Electricity Bill Payment’).
4. Enter the transaction details, including the reference number and date of payment.
5. Submit the complaint and track its status in the app.

Pro-tip: Contact your electricity provider directly with the payment reference number for faster resolution if needed.