MS Broadband is a trusted internet service provider offering seamless connectivity and high-speed broadband services. It caters to the needs of households, small businesses, and enterprises with affordable plans and reliable customer support. Known for its commitment to quality service, MS Broadband ensures users enjoy uninterrupted internet access for work, education, and entertainment.

The company takes pride in its strong customer support system, which handles everything from technical assistance to account management. MS Broadband’s customer care team is dedicated to resolving issues quickly, ensuring customer satisfaction at every step. By offering multiple contact channels, including phone, email, and an online portal, MS Broadband makes it easy for customers to reach out whenever they need help.

MS Broadband customer care overview

MS Broadband customer care provides a range of support services to ensure customers enjoy uninterrupted connectivity. From troubleshooting technical issues to assisting with billing and account updates, the customer care team ensures a hassle-free experience. They are trained to address a wide array of customer queries and offer quick resolutions to complaints.

For added convenience, customers can use platforms like Bajaj Finserv broadband bill payment to manage and pay their bills online. This feature helps save time and ensures bills are paid securely and on time. MS Broadband’s commitment to customer satisfaction makes it a preferred choice for broadband users.

How to contact MS Broadband customer care

MS Broadband offers multiple channels to contact their support team. Customers can choose from the following options:

1. Customer care number: Call +91-9735957791 for assistance with any broadband-related issues.

2. Email support: Send your queries to help@msbroadband.in for quick resolutions.

3. Online portal: Log in to the MS Broadband self-care portal to access account details, raise complaints, or monitor data usage.

4. Broadband bill payment: Use Bajaj Finserv broadband bill payment to pay bills securely and conveniently.

These options ensure customers receive prompt assistance regardless of their location.

MS Broadband customer care numbers by region

Below are the contact details for MS Broadband’s customer care services:

Region	Contact details
All regions	Customer care: +91-9735957791
	Email: help@msbroadband.in

Customers can reach out via phone or email for help with technical issues, billing, or plan upgrades. MS Broadband ensures a seamless support experience to keep its users satisfied.

Common issues resolved by MS Broadband customer care

MS Broadband’s customer care team addresses a variety of issues, including:

• Internet connectivity problems, including slow speeds.
• Issues with login credentials for the self-care portal.
• Billing and payment-related concerns.
• Plan upgrades and downgrades.
• Installation or reinstallation of broadband services.
• Troubleshooting network outages or downtime.

For an efficient payment experience, customers can use the Broadband Bill Payment platform provided by Bajaj Finserv.

How to register complaints with MS Broadband

Registering complaints with MS Broadband is a straightforward process. Customers can report their issues using the following steps:

1. Call customer care: Dial +91-9735957791 and explain the issue to a customer care executive. They will guide you through the troubleshooting process or log your complaint.

2. Email your complaint: Send an email to help@msbroadband.in with a detailed description of the issue, including your customer ID, service area, and any relevant screenshots or error messages.

3. Use the self-care portal: Log in to the MS Broadband self-care portal using your registered credentials. Navigate to the "Raise Complaint" section, fill out the form, and submit it.

4. Get a complaint ID: After registering the complaint, you will receive a unique complaint ID. Keep this ID handy to track the status of your issue.

MS Broadband ensures timely responses to complaints, aiming to resolve them within the specified time frame.

Steps to check complaint status online

Checking the status of your complaint with MS Broadband is simple. Follow these steps:

1. Visit the self-care portal: Open the MS Broadband website and log in with your registered credentials.

2. Go to the complaints section: Navigate to the "Complaint Status" or "Track Complaint" tab.

3. Enter complaint ID: Input the unique complaint ID provided when you registered the issue.

4. View status: Check the current status of your complaint, including any updates or actions taken by the support team.

For further assistance, customers can contact the customer care number or email support team.

Tips for efficient resolution of complaints

To ensure your complaints are resolved efficiently, follow these tips:

• Provide accurate details about your issue, including your customer ID, location, and a description of the problem.
• Attach screenshots or error messages if applicable, as they can help the support team diagnose the issue faster.
• Follow the troubleshooting steps provided by the customer care team before escalating the complaint.
• Keep a record of your complaint ID and any communication with the support team.
• Use the self-care portal to track updates and stay informed about the resolution process.

By following these tips, customers can enjoy quicker resolutions to their issues.

Steps to pay your broadband bill online on the Bajaj Finserv website

Paying the broadband bill through the Bajaj Finserv website is simple. Here are the steps:

1. Visit the Bajaj Finserv website

2. Navigate to ‘ALL PAYMENTS’ under the ‘PAYMENTS’ section and click on it

3. Select the ‘BROADBAND POSTPAID’ option from under ‘BILLS & RECHARGES’

4. A pop-up will request for sign-in, enter your mobile number and click on ‘GET OTP’ to login

5. Select your service provider from the list of broadband companies

6. Enter your ‘CUSTOMER ID’ and click on ‘FETCH YOUR BILL’

7. Verify the bill amount and click on ‘PAY NOW’

8. Pay using the multiple payment methods available such as Bajaj Pay UPI, debit card, credit card, net banking, and Bajaj Pay Wallet.

Post the transaction you will be receiving a confirmation to intimate about successful payment.

Fee and charges

A convenience fee of up to 2% will be charged depending on the transaction amount and payment mode (inclusive of applicable taxes). For more information on fees and charges, click here.



Note: For failed transactions, the total amount including charges except taxes are reversed.