Hiring The Best Front Office Staff For Your Clinic: 5 Tips

2. Educational background and experience:

The desired aptitude and qualifications of a front office staff varies from clinic to clinic; however, the basic requirements remain the same. You can look for diploma holders with relevant experience or hire graduate freshers for the post. You can also look for additional skills like knowledge of spreadsheets and HIMS (Hospital Information Management System), along with professional telephone etiquette.

3. Communication skills:

As the front office team will be dealing with external stakeholders, you must look for excellent communication skills. Test how they perform under pressure as they might encounter anxious and stressed patients on a daily basis. Check for their ability to become great waiting room manager and efficiency in handling tense situations.

5. Arrange mock drills:

One of the ways to test a candidate for soft skills is to arrange mock drills. Create real-life situations to test how he or she empathizes with the patient without coming across as being too involved or chatty. Include questions like, “An unhappy patient is expressing his discontent about the clinic! How will you handle the situation?
Look for people who are genuinely interested and capable of helping the patient. Try to forgo candidates who are incompetent or are just looking for a steady income source.