Hyderabad Bill Payment Support – Pay via Bajaj Finserv

A failed payment can be frustrating, especially when the amount has already been deducted. This is a common issue caused by technical errors or connectivity problems. Here is how you can troubleshoot and resolve this:

1. Check transaction status:
   • Open the Bajaj Finserv App and log in to your account.
   • Navigate to the ‘Transaction History’ section to verify if the payment was successful.
2. Wait for automatic reversal:
   • In most cases, the deducted amount is automatically refunded within 5–7 working days.
3. Contact customer support:
   • If the amount is not refunded, raise a query through the app's live chat feature, email support, or call the helpline.
   • Provide your transaction ID and payment details for faster resolution.

Pro Tip: Always save your transaction receipt or screenshot for reference.

Sometimes, payments are processed successfully, but the bill status remains unchanged. This may happen due to delays in confirmation from the electricity provider.

Steps to resolve this issue:

1. Verify payment confirmation:
   • Check your transaction history in the Bajaj Finserv App to ensure the payment was processed.
2. Update bill status manually:
   • Refresh the app or log out and log back in to see if the status updates.
   • If the issue persists, contact Bajaj Finserv support or the electricity provider for assistance.
3. Raise a complaint:
   • Use the complaint portal on the Bajaj Finserv website or app to escalate unresolved issues.

OTP delay when paying Hyderabad electricity bill via Bajaj Finserv app

OTP delays can disrupt your payment process. These delays are often caused by network issues or server congestion.

How to fix OTP delays:

• Ensure your registered mobile number is active and has sufficient network coverage.
• Click on ‘Resend OTP’ after waiting for a few seconds.
• Restart the app or clear the app cache if the problem persists.
• If the issue continues, contact Bajaj Finserv support to verify your account details.

Wallet amount not refunded after failed Hyderabad electricity payment

Refund delays can occur due to processing timelines or technical errors. Here is how to address this issue:

1. Check refund status:
   • Log in to the Bajaj Finserv App and navigate to the ‘Wallet’ section.
   • Verify if the refund has been credited.
2. Estimated refund timeline:
   • Refunds typically take 5–7 working days. If it exceeds this period, raise a query.
3. Contact support:
   • Use the app’s live chat or email feature to report the delay.
   • Provide transaction details for quick resolution.

Cannot fetch Hyderabad electricity bill on Bajaj app with account number

If you are unable to fetch your bill using your account number, the issue could be due to incorrect details or a technical error.

Steps to resolve this issue:

• Double-check the account number entered for accuracy.
• Ensure you are using the latest version of the Bajaj Finserv App. Update it if necessary.
• Refresh the app or clear the cache from the app settings.
• If the issue persists, contact Bajaj Finserv support for assistance.

In some cases, users may face difficulties downloading their payment receipts.

How to download your receipt:

• Ensure your internet connection is stable.
• Clear your browser cache or app data and try again.
• Alternatively, access your payment receipt via the Bajaj Finserv website.

App freezes when paying Hyderabad electricity bill via Bajaj Finserv

App freezes during transactions can occur due to outdated app versions or insufficient device memory.

Troubleshooting steps:

• Close the app and restart your device.
• Clear the app cache from your phone’s settings.
• Update the Bajaj Finserv App to the latest version.
• If the issue continues, use the Bajaj Finserv website to complete your payment.

Cashback not credited after Hyderabad electricity bill payment via Bajaj app

Cashback or rewards may take time to reflect due to processing delays.

Steps to track cashback:

• Check the ‘Rewards’ section in the Bajaj Finserv App to track your cashback status.
• Review the terms and conditions of the cashback offer to ensure eligibility.
• If the cashback is not credited within the specified timeframe, raise a query through the app’s support feature.

Overcharged on Hyderabad electricity after paying via Bajaj Finserv – why?

Overcharging could result from billing errors or duplicate payments.

How to resolve overcharging issues:

• Review your bill details and transaction history for discrepancies.
• Contact Bajaj Finserv support to dispute the charges and request a refund if applicable.
• Raise a complaint with your electricity provider for further clarification.

How to raise a Hyderabad electricity complaint if paid but service is not updated

If your payment is successful but the service is not updated, follow these steps:

1. Submit a complaint:
   • Use the complaint portal in the Bajaj Finserv App or website.
   • Provide your transaction ID and payment details.
2. Contact the electricity provider:
   • Reach out to your electricity provider’s customer care for immediate assistance.
3. Follow up regularly:
   • Keep track of your complaint status and follow up until it is resolved.