The Jammu and Kashmir Power Development Department (JKPDD) is responsible for providing electricity to both urban and rural areas across Jammu and Kashmir. The department manages power generation, transmission, and distribution, ensuring reliable electricity supply to its consumers. To streamline the billing process, JKPDD assigns a unique identification number to each consumer, known as the consumer number. This number is crucial for all electricity-related transactions, including bill payments, inquiries, and complaints.

With the use of the consumer number, you can pay monthly electricity bill on Bajaj Finserv with ease. Bajaj Pay - the BBPS platform on Bajaj Finserv ensures a secure and hassle-free experience.

What is a JKPDD consumer number

Each JKPDD customer is assigned a unique consumer number, which acts as the key to all electricity-related transactions. This number is generally 10 to 12 digits long and can be found on your electricity bill. The consumer number is specific to your connection and remains the same until there are changes in the ownership or type of electricity connection.

The consumer number not only helps in bill payments, but also tracks your electricity usage history. Whether you are paying bills through online portals, mobile apps, or visiting customer care centres, this number is necessary to access your account. If you have recently shifted to a new location, remember to update your consumer number details to ensure seamless transactions.

Why do you need your consumer number

The consumer number is a critical component for every JKPDD customer. Without it, you cannot access your electricity account details or make payments. Whenever you want to pay your electricity bill, the first detail you will be asked for is your consumer number. This unique identifier links all your account information, including billing history and current dues.

The consumer number is also used when you need to raise complaints or request support from JKPDD’s customer care. It helps the department quickly identify your account and provide a resolution. In addition, having the consumer number ensures smooth transactions, whether you are paying online through the Bajaj Finserv platform or using any other service portal.

Step-by-step guide to finding your consumer number

If you do not know your JKPDD consumer number, you can easily find it by following these steps:

• Check your electricity bill: Your consumer number is clearly mentioned on the top section of your physical or digital JKPDD electricity bill.
• Log in to the JKPDD website: If you have registered your electricity connection online, log in to the JKPDD portal using your credentials. Your consumer number will be listed in your account details.
• Mobile app: Use the JKPDD mobile app to retrieve your consumer number. Simply log in, go to your account, and check your bill details.
• Contact customer care: If you cannot find your consumer number, contact JKPDD’s customer care and provide them with other details like your registered phone number or address. They will help you retrieve it.
• Check payment receipts: If you have paid your bill recently, your consumer number will be mentioned on the payment receipt.

Alternative methods to retrieve your consumer number

• If you cannot find your electricity bill, here are alternative methods to SMS service: Send an SMS to the JKPDD helpline with your registered phone number. You will receive your consumer number via text.
• Email support: Contact JKPDD customer support via email, providing details like your name and address to retrieve your consumer number.
• Visit local office: You can also visit your nearest JKPDD office and request assistance to retrieve your consumer number.

JKPDD has partnered with Bajaj Finserv to offer customers a seamless experience in managing their electricity bills. Through this collaboration, consumers can easily pay their bills, download receipts, and track payment history. Bajaj Finserv provides a wide range of payment options. These include debit cards, credit cards, Bajaj Pay UPI, and internet banking. This makes the electricity bill payment process fast and convenient. Consumers can also schedule payments or set up automatic payments. This ensures they never miss a due date. The partnership simplifies the experience by offering multiple methods and platforms for quick and secure payments.

Steps to pay JKPDD electricity bill using consumer number on Bajaj Finserv website

Here are the steps to pay electricity bill using consumer number:

1. Visit the Bajaj Finserv website

2. Navigate to ‘ELECTRICITY BILL PAYMENT’ under the ‘PAYMENTS’ section drop-down and click on ‘PAY NOW’

3. Select ‘JKPDD’ as your electricity provider from the drop-down

4. Enter consumer number and click on ‘FETCH YOUR BILL’

5. On the next page verify the bill details and amount

6. Click on ‘PROCEED TO PAY’ to initiate payment process

7. Choose from the available payment options: net banking, credit/debit cards, Bajaj Pay UPI, or Bajaj Pay Wallet

Fees and charges

A convenience fee of up to 2% (inclusive of applicable taxes) will be charged. For more information on fees and charges, click here.

Note: For failed transactions, the total amount, including charges except taxes, is reversed.