Update your registered mobile number online through My Account in a few simple steps.
Keep your contact details up to date to receive important account and EMI notifications.
Enter mobile and OTP · No password needed · No branch visit needed
Why you may need to change your mobile number
Changing your mobile number is sometimes essential due to practical or personal reasons. A common reason is relocating to a different region or country, where your current number might not be compatible with the new network, or local operators might offer better connectivity and benefits.
Another prevalent reason is to maintain privacy and security. You may need to change your number if you’re receiving persistent spam calls, messages, or dealing with harassment. A new number can help you safeguard your personal space and regain peace of mind.
Additionally, life transitions such as changing jobs, separating from a partner, or taking on new responsibilities might prompt you to get a new number. In professional settings, a change in contact details can reflect a fresh start, ensuring a clear distinction between your personal and work lives.
Technical issues also play a role. For instance, network compatibility problems or poor service quality from your current provider might make you opt for a new number. Similarly, upgrading to a different mobile operator offering better features, pricing, or coverage may necessitate a number change.
Lastly, legal and administrative reasons can require a mobile number change. These include losing access to your SIM card, fraudulent activities linked to your number, or compliance with identity verification processes.
In conclusion, changing your mobile number is often a practical step to enhance security, improve communication efficiency, or adapt to life’s evolving circumstances.
How can I change the registered mobile number for my Bajaj Finance EMI Network Card
To change your registered mobile number, follow the steps mentioned below:
- Visit the customer portal - Experia, enter your customer ID and submit the OTP sent to your old registered mobile number
- Navigate to the 'My Profile' section and select 'Update contact details'. Click on 'Edit Details' to update your mobile number there
- Review and confirm changes. Your registered mobile number will be changed within a few minutes
What if I cannot access my old registered mobile number
Losing access to your registered mobile number can feel like a major roadblock, especially when two-factor authentication (2FA) and One-Time Passwords (OTPs) lock you out of your accounts. Fortunately, most modern platforms offer alternative recovery paths so you can update your contact details securely.
First, look for an "Alternative Login" or "Trouble Logging In" link on the sign-in page. Many financial portals and services allow you to bypass the primary phone OTP by verifying your identity using your registered email ID, Date of Birth, PAN, or linked bank account number.
If online recovery prompts a dead end, you can update your profile through offline or assisted channels. For critical services like banking or loans, you can call their customer helpline to verify your profile details or visit a local branch with an officially valid ID proof (such as a passport or driver's license) to manually submit a mobile change request.
Alternative methods to change your registered mobile number
Changing your registered mobile number is an essential step to ensure continued access to important services. Below are alternative methods to complete the process:
- Via the official app or website: Log in to the service provider's official app or website using your credentials. Navigate to the profile or account settings section, locate the option to update your registered mobile number, and follow the on-screen instructions. Verify the change through an OTP sent to your new number.
- Through customer care assistance: Contact customer care via the official helpline. Inform the representative about your need to update your registered mobile number. They may ask for identity verification details, such as your registered email or security questions, before processing the update.
- In-person visit to the branch or service centre: Visit the nearest branch or authorised service centre with a valid ID proof. Request a change in your registered mobile number and complete the requisite forms. The staff will update your records, usually after verifying your identity and new contact details.
- Using an ATM or self-service kiosk: For certain banking services, you can update your registered mobile number via an ATM or self-service kiosk. Insert your card, enter your PIN, and look for the option to update your contact details. Follow the prompts to input your new mobile number and confirm the change.
- Submitting a written request: For organisations requiring formal documentation, submit a written request to update your mobile number. Include your account details, the old and new numbers, and a copy of your ID proof. This method is often used for institutions like banks or government services.
- Through email correspondence: Send an email to the organisation’s official support address, stating your need to change your registered mobile number. Attach necessary verification documents and wait for confirmation.
Each method ensures security and convenience, allowing you to update your details based on your preferences and the organisation’s policies.
Related Banking and Financial Service Guides
Frequently Asked Questions
Number Update Process
OTP & Verification
After Number Update
Can I change my Bajaj Finance registered mobile number online without visiting a branch?
Yes, if you still have access to your old registered number. Sign in to the customer portal or app, go to Manage Profile, and update your mobile number using OTP verification. If you have lost access, you will need to visit a branch.
What should I do if I don't receive the OTP to verify my new mobile number?
If you don’t receive the OTP, check if your new number is active and has network coverage. Ensure the number was entered correctly. If issues persist, contact customer support to resolve the problem and complete the verification process.
How long does it take to update the registered mobile number in Bajaj Finance?
Once you submit the request, it is typically updated within 2 business days. You can continue using your existing number for OTP-based login until the update reflects in Bajaj Finance's records.
Will my EMI details be affected when I change my registered mobile number?
No, changing your registered mobile number will not affect your EMI details. All existing payment schedules, due dates, and records remain intact. However, ensure your new number is updated correctly to continue receiving alerts and reminders regarding your EMIs.
What documents are needed to change mobile number at Bajaj Finance branch?
To change your registered phone number in person at an official branch desk, you must carry self-attested copies of your identity and address papers. Valid submissions include your Permanent Account Number (PAN) card along with an officially recognized address proof document like a valid passport or driving license.
Will I receive confirmation after my Bajaj Finance mobile number is updated?
Yes. Bajaj Finance sends a confirmation SMS once the update is complete, usually to your old registered number for security purposes. This confirms the change has been successfully processed in their records.
How do I escalate my complaint to the Grievance Redressal Officer?
If your concern is not resolved through the regular support channels, you can contact the Grievance Redressal Officer through the official grievance process. Mention your previous service request number to help with the review of your complaint.
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