Our Products Offering
Preferred Language
Preferred Language
Access IVR in 10 languages:English, Hindi, Bengali, Marathi, Punjabi, Gujarati, Tamil, Telugu, Kannada and Malayalam
Access to all loan details.
For existing customers: Email
For existing customers: SMS updates
(Your mobile number should be registered with us for this facility). Standard SMS charges applicable
For existing customer:Customer portal
For online customer portal click here
Log in using your user ID and password
Access all loan details
Manage your loans
View special offers
For existing customer:Visit our branch
To know the address of your nearest branch Click here"
Change of mode of payment (swapping)
Purchase/cancellation of insurance policy
Foreclosure of loan
Refund
Bajaj Housing Finance Limited believes in building trust through transparency. It is this motto that allows us to acknowledge your support and address queries faster. We walk with our ears to the ground and are always alert for any issue or concern which our customers may have. It is this spirit that drives us to serve our customers well.
For us, being accessible and accountable is the key to a healthy relationship with our customers. We have a dedicated service team which can be reached on +91-8698010101, or you could visit www.bajajfinserv.in/reach-us. Additionally, a user-friendly Quick Help SMS facility is available to address your top queries faster as listed above in “Get information via SMS” section.
As we continue this journey, one thing won't change - an assurance of our best service to you at all times. But still there can be instances where customers are not satisfied with the service resolution provided. To highlight such instances and register a complaint please follow the following process:
| FIRST LEVEL | We are committed to resolving your queries/issues within 7 working days. If you do not hear from us within this time, or you are not satisfied with our resolution of your query, The customer may write to us at grievanceredressalteam@bajajfinserv.in |
| SECOND LEVEL | If the customer is not satisfied with the resolution provided at level 1 within 2 working days, the customer may post his/her complaint to The Head of Customer Experience at customerexperiencehead@bajajfinserv.in Alternatively, the customers may write to The Head of Customer Experience at: Bajaj Housing Finance Limited, 5th Floor, B2 Cerebrum IT Park, Kumar City Kalyani Nagar Pune, Maharashtra Pin-411014 |
| THIRD LEVEL | In case of non-redressal of the complaint to the customer’s satisfaction, within 7 working days from the above mentioned matrix, the customer may approach the National Housing Bank at the address given below in the prescribed format available at link http:www.nhb.org.on/Greivance-Redressal-System/Lodging-Complaint-Against-HFCs-NHB%E2%80%93Physical-Mode National Housing Bank, Department of Regulation and Supervision, (Complaint Redressal Cell), 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi- 110003 https://grids.nhbonline.org.in/ www.nhb.org.in |
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