To visit our service portal
How to Raise a Complaint Before You Escalate
We are committed to addressing customer queries and concerns in a timely and satisfactory manner.
If the resolution provided by our Customer Service team does not meet your expectations, you may escalate the matter to our Grievance Redressal Officer (GRO), Mr. Sowmiyanarayanan Srinivasan. You can write an email to grievanceredressalteam@bajajfinserv.in or call 022 4180 3901 (call charges applicable). This number is operational on all working days, from Monday to Friday, between 9:30 A.M. and 5:30 P.M. Please note that it may take up to 10 working days to resolve your concern/complaint.
If your issue remains unresolved at the GRO level, you may further escalate it to our Principal Nodal Officer (PNO), Mr. Yogesh Sharma. You can write an email to ospno@bajajfinserv.in or call 079 7126 8594 (call charges applicable). This number is operational on all working days, from Monday to Friday, between 9:30 A.M. and 5:30 P.M. Please note that it may take up to 10 working days to resolve your concern.
If your complaint is still not resolved at the GRO and PNO levels, or if you do not receive a satisfactory response within 30 days of lodging the complaint, you may approach the RBI Ombudsman by clicking here. The Ombudsman Officer is appointed by the Reserve Bank of India.
To understand resolutions for grievances you may face, please refer the following:
Related Customer Support, Banking and Financial Service Guides
Frequently Asked Questions
Raising a Complaint
Complaint Resolution
Escalation & Ombudsman
How to raise a complaint or grievance with Bajaj Finance?
ou can raise a complaint through the Bajaj Finance customer portal or app, by calling customer care, visiting your nearest branch, or using the 24/7 virtual assistant. Provide your loan or account details clearly, so your complaint can be logged and addressed promptly.
How to complain against Bajaj Finance?
First, raise your concern directly with Bajaj Finance through their customer portal, app, branch, or customer care. If it remains unresolved, escalate to the Grievance Redressal Officer, then the Principal Nodal Officer, and finally the RBI Ombudsman if needed, as per RBI's process.
What is the Bajaj Finance grievance redressal contact number?
Finance publishes updated Grievance Redressal Officer and Principal Nodal Officer contact details, including phone numbers and email addresses, on its official website's grievance redressal page. Please refer to this page directly for the current, verified contact details before reaching out.
How can I check the status of my grievance or complaint?
Once you raise a complaint, you receive a Service Request (SR) number. Use this to track progress through the customer portal or app under "Track Requests," or quote it when contacting customer care or the Grievance Redressal Officer for an update.
How long does Bajaj Finance take to resolve a complaint?
Bajaj Finance aims to resolve complaints at each escalation level, Grievance Redressal Officer and Principal Nodal Officer, within up to 10 working days each. Actual resolution time can vary depending on the complexity of the issue raised.
What happens if my grievance is not resolved by Bajaj Finance?
If your complaint is not resolved to your satisfaction at the Grievance Redressal Officer or Principal Nodal Officer level, or if you do not receive a response within 30 days of lodging it, you can approach the RBI Ombudsman for further redressal.
How do I escalate my complaint to the Grievance Redressal Officer?
f your issue is not resolved by customer care or through the portal, contact the Grievance Redressal Officer using the details listed on Bajaj Finance's official website, quoting your previous Service Request Number for faster reference.
Who is the Grievance Redressal Officer of Bajaj Finance?
Bajaj Finance names its current Grievance Redressal Officer, along with contact details, on its official grievance redressal webpage. Since officer details can be updated from time to time, please check this page directly for the most current, accurate name and contact information.
Can I escalate my Bajaj Finance complaint to the RBI Ombudsman?
Yes. If your complaint remains unresolved after approaching Bajaj Finance's Grievance Redressal Officer and Principal Nodal Officer, or if 30 days have passed without a satisfactory response, you can approach the RBI Ombudsman under the Reserve Bank - Integrated Ombudsman Scheme.
When can I approach the RBI Ombudsman for an unresolved complaint?
You can approach the RBI Ombudsman if Bajaj Finance does not respond to your complaint within 30 days of it being raised, or if you are not satisfied with the resolution provided by the Grievance Redressal Officer or Principal Nodal Officer.
Articles Insights
Disclaimer
While care is taken to update the information, products, and services included in or available on our website and related platforms/websites, there may be inadvertent inaccuracies or typographical errors or delays in updating the information. The material contained in this site, and on associated web pages, is for reference and general information purpose and the details mentioned in the respective product/service document shall prevail in case of any inconsistency. Subscribers and users should seek professional advice before acting on the basis of the information contained herein. Please take an informed decision with respect to any product or service after going through the relevant product/service document and applicable terms and conditions. In case any inconsistencies observed, please click on reach us.
*Terms and conditions apply.