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Contact Us

For existing customers: Call on IVR

Access IVR in 10 languages:English, Hindi, Bengali, Marathi, Punjabi, Gujarati, Tamil, Telugu, Kannada and Malayalam
Access to all loan details.

Dial 020 3957 4151 (call charges apply) (W.e.f. 2 May 2015)
step 1: Enter your 7-digit Bajaj Finserv Customer ID
step 2: Select from various IVR options

Get information via EMAIL

For existing customers: Email

Write to us at (wecare@bajajfinserv.in) for all your queries

Get information via SMS

For existing customers: SMS updates

SMS ((keyword below)) to +91 92275 64444

  • KEYWORD
  • TRANSACTION
 
  • AP
  • To receive the download URL for mobile app
  • GETEMAIL
  • To know your current email address
  • UPDEMAIL (New Email ID )
  • Know your current email address
  • GETADD
  • To know your current mailing address
  • CUSTID
  • To know your customer ID
  • LAN
  • To know your loan account number (LAN)
  • EMI LAN
  • Know your loan/EMI details
  • EXPERIA
  • To know your customer portal-Experia username and password
  • PIN
  • Know your 4 digit EMI Card PIN
  • SOA
  • To get Statement of account (SOA)
  • NOC
  • To get No Objection Certificate (NOC) on loan closure
  • REPSCH
  • Repayment schedule
  • FEEDBACK
  • Give your valuable feedback
  • SAT Y
  • Give a positive feedback
  • SAT N
  • Give a negative feedback

(Your mobile number should be registered with us for this facility). Standard SMS charges applicable

For existing customer:Customer portal

  • For online customer portal click here

  • Log in using your user ID and password

  • Access all loan details

  • Manage your loans

  • View special offers

For existing customer:Visit our branch

To know the address of your nearest branch Click here"

  • Change of mode of payment (swapping)

  • Purchase/cancellation of insurance policy

  • Foreclosure of loan

  • Refund

GRIEVANCE REDRESSAL PROCEDURE

Bajaj Housing Finance Limited believes in building trust through transparency. It is this motto that allows us to acknowledge your support and address queries faster. We walk with our ears to the ground and are always alert for any issue or concern which our customers may have. It is this spirit that drives us to serve our customers well.
For us, being accessible and accountable is the key to a healthy relationship with our customers. You may write to us at wecare@bajajfinserv.in. Additionally, a user-friendly Quick Help SMS facility is available to address your top queries faster as listed above in “Get information via SMS” section.

As we continue this journey, one thing won't change - an assurance of our best service to you at all times. But still there can be instances where customers are not satisfied with the service resolution provided. To highlight such instances and register a complaint please follow the following process:
 

 
FIRST LEVEL We are committed to resolving your queries/issues within 7 working days. If you do not hear from us within this time, or you are not satisfied with our resolution of your query, The customer may write to us at grievanceredressalteam@bajajfinserv.in
SECOND LEVEL If the customer is not satisfied with the resolution provided at level 1 within 2 working days, the customer may post his/her complaint to The Head of Customer Experience at customerexperiencehead@bajajfinserv.in

Alternatively, the customers may write to The Head of Customer Experience at:

Bajaj Housing Finance Limited,
5th Floor, B2 Cerebrum IT Park,
Kumar City Kalyani Nagar Pune,
Maharashtra Pin-411014
THIRD LEVEL In case of non-redressal of the complaint to the customer’s satisfaction, within 7 working days from the above mentioned matrix, the customer may approach the National Housing Bank at the address given below in the prescribed format available at link http:www.nhb.org.on/Greivance-Redressal-System/Lodging-Complaint-Against-HFCs-NHB%E2%80%93Physical-Mode National Housing Bank,
Department of Regulation and Supervision,
(Complaint Redressal Cell),
4th Floor, Core-5A, India Habitat Centre,
Lodhi Road,
New Delhi- 110003

https://grids.nhbonline.org.in/

www.nhb.org.in

 

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