FITPASS, India's leading fitness access platform, unlocks a world of workout options for active individuals. Boasting the largest network of gyms and studios (over 7,500 locations!), it offers incredible variety, from traditional gym training to Zumba, yoga, and even MMA. FITPASS is ideal for those seeking a dynamic and adaptable fitness experience, all under one membership umbrella.

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About FITPASS customer care

FITPASS customer care offers support to users of their fitness membership app. They aim to help you resolve any issues you encounter while using the app to access gyms and studios across India.

What is FITPASS service?

FITPASS is a subscription service that provides users with access to a network of gyms and fitness studios in India. With a FITPASS membership, you can try out different gyms and studios, with freedom of training in multiple locations.

They aim to make fitness accessible and convenient by:

  • Offering a variety of workout options at different gyms and studios.
  • Providing a user-friendly app for booking classes and managing your membership.

Paying the Fit Pass subscription on time is crucial to avoid service disruptions and late payment charges. The customer care department offers multiple convenient options for bill payment, including online portals, mobile applications, and designated payment centres.

What to do if the Fit Pass app is not working?

If you are experiencing issues with the FITPASS app, here are a few troubleshooting steps you can try before contacting customer care:

  1. Check your internet connection: Make sure you have a stable internet connection (Wi-Fi or mobile data) as the app relies on it to function.
  2. Restart the app: Close the app completely and then reopen it. Sometimes a simple restart can fix minor glitches.
  3. Force quit and relaunch the app: This can be done differently depending on your phone's operating system (iOS or Android).
  4. Update the app: Check updates for the FITPASS app in your phone's app store. Updating the app can often resolve bugs and improve functionality.
  5. Reinstall the app: Try uninstalling and then reinstalling the FITPASS app.

How can I contact Fit Pass App customer care online?

Here is how you can reach FITPASS customer care:

  • Phone: You can call them at a toll-free number: 1800-571-4466 (India).
  • Email: You can send them an email with your questions or concerns at care@fitpass.co.in.

You can make subscription bill payments online via the BBPS platform on Bajaj Finance. Bharat Bill Payment System (BBPS) offers a simple and secure way to pay electricity bills, making it a popular choice for consumers nationwide. You can use various payment modes like credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI to pay your electricity bills through the Bajaj Finance BBPS platform.

Disclaimer

1. Bajaj Finance Limited (“BFL”) is a Non-Banking Finance Company (NBFC) and Prepaid Payment Instrument Issuer offering financial services viz., loans, deposits, Bajaj Pay Wallet, Bajaj Pay UPI, bill payments and third-party wealth management products. The details mentioned in the respective product/ service document shall prevail in case of any inconsistency with respect to the information referring to BFL products and services on this page.

2. All other information, such as, the images, facts, statistics etc. (“information”) that are in addition to the details mentioned in the BFL’s product/ service document and which are being displayed on this page only depicts the summary of the information sourced from the public domain. The said information is neither owned by BFL nor it is to the exclusive knowledge of BFL. There may be inadvertent inaccuracies or typographical errors or delays in updating the said information. Hence, users are advised to independently exercise diligence by verifying complete information, including by consulting experts, if any. Users shall be the sole owner of the decision taken, if any, about suitability of the same.
For customer support, call Personal Loan IVR: 7757 000 000

Bajaj Finance app for all your financial needs and goals

Trusted by 50 million+ customers in India, Bajaj Finance App is a one-stop solution for all your financial needs and goals.

You can use the Bajaj Finance App to:

  • Apply for loans online, such as Instant Personal Loan, Home Loan, Business Loan, Gold Loan, and more.
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  • Choose from multiple insurance for your health, motor and even pocket insurance, from various insurance providers.
  • Pay and manage your bills and recharges using the BBPS platform. Use Bajaj Pay and Bajaj Wallet for quick and simple money transfers and transactions.
  • Apply for Insta EMI Card and get a pre-qualified limit on the app. Explore over 1 million products on the app that can be purchased from a partner store on Easy EMIs.
  • Shop from over 100+ brand partners that offer a diverse range of products and services.
  • Use specialised tools like EMI calculators, SIP Calculators
  • Check your credit score, download loan statements and even get quick customer support—all on the app.

Download the Bajaj Finance App today and experience the convenience of managing your finances on one app.

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Frequently asked questions

How do I cancel my FITPASS subscription?
Email care@fitpass.co.in at least 72 hours before your renewal date. Cancellations outside this window will result in renewal for the next billing cycle.
How do I register complaints related to FITPASS app?
Contact FITPASS customer support through email at care@fitpass.co.in
How can I renew my FITPASS subscription?
Subscription renewal is automatic. Check your FITPASS app for confirmation or contact support for details.
How can I deactivate my FITPASS account?
FITPASS does not offer account deactivation, only cancellation.
Cancelling your subscription will effectively deactivate your account.
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