HDFC Ergo General Insurance, a collaboration between HDFC Ltd. and ERGO International AG, is one of India's leading insurance providers. Established in 2002, the company offers comprehensive insurance solutions across various domains, including health, motor, travel, and property insurance. With a strong customer-centric approach, HDFC Ergo ensures its policies cater to diverse individual and corporate needs.

The organisation's commitment to transparency and reliability has earned it recognition in the industry. It adheres to regulatory standards set by the Insurance Regulatory and Development Authority of India (IRDAI). Additionally, HDFC Ergo’s dedicated customer support services are available to address queries, assist with claim processing, and provide premium statement information.

You can easily pay your insurance premiums regularly usingBajaj Pay - the BBPS platform on Bajaj Finserv. You can choose from the multitude of payment options like UPI, netbanking, e-wallets, credit cards or debit cards. The platform offers a secure and hassle-free experience each time.

Consider Bajaj Finserv for insurance premium payments

Bajaj Pay, the BBPS platform from Bajaj Finserv, simplifies insurance premium payments, ensuring convenience and efficiency. This platform enables users to view, pay, and download their insurance premium receipts effortlessly. Bajaj Pay supports premium payments for a wide range of insurance providers, helping you manage multiple policies from one centralised location.

Key benefits of using Bajaj Pay for insurance premium payments

Following are some of the main benefits of using Bajaj Pay to pay for your insurance premiums:

Easy payments: Pay your insurance premiums seamlessly from your phone or computer.

Organised receipts: Download and store digital copies of premium receipts for hassle-free documentation and financial planning.

Secure transactions: Experience dependable and safe payment processing on the trusted BBPS platform.

With Bajaj Pay, managing your insurance premium payments is effortless, and you can include other financial obligations for an all-in-one payment solution.

Download HDFC Ergo General Insurance premium statement

Policyholders can easily download their HDFC Ergo General Insurance premium statements online through a few simple steps. These statements serve as a vital record of premium payments and policy details. Available for health, motor, and other general insurance policies, the premium statement helps users with financial planning, tax-related documentation, and better policy management.

To access the premium statement, policyholders need to visit the official HDFC Ergo website or use the mobile app. After logging in with their registered credentials, users can locate their policy details and download the relevant premium statements. The company’s digital platforms ensure this process is quick and straightforward, providing a seamless user experience.

By offering this service online, HDFC Ergo eliminates the need for physical visits to branches, ensuring convenience for its customers. The availability of customer support further enhances the user experience, assisting users with any challenges they may face during the process.

How to download HDFC Ergo General Insurance premium statement online

The following are the steps to download HDFC ERGO’s health insurance policy documents:

1. Visit https://selfhelp.hdfcergo.com/SelfHelp

2. Click on the ‘POLICY DOCUMENTS’ option.

3. You will see the following three options on the screen – Policy, Tax Certificate, and Health Card.

4. Click on ‘POLICY’, enter your HDFC ERGO health insurance policy number, and click ‘CONTINUE’. You can also enter your registered mobile phone or email address.

5. You will receive an OTP both on your registered mobile number & email address.

6. Enter the OTP to complete the verification process. The insurer will send the health insurance policy document to your registered email ID.

7. You can download the same on your phone or computer.

Alternatively, you can visit www.hdfcergo.com to download your HDFC ERGO health insurance policy documents. Here’s how:

1. Go to www.hdfcergo.com and click on the ‘HELP’ option in the top right corner.

2. Next, click ‘KNOW YOUR POLICY’ at the bottom of the screen, enter your health insurance policy number /registered email ID/ registered mobile number, and click on the ‘CONTINUE’ option.

3. Enter the OTP you receive on your registered mobile number or email address for verification.

4. The insurer will send your health insurance policy to your registered email ID.

Benefits of having your HDFC Ergo General premium statement

Having your HDFC Ergo General premium statement offers numerous advantages:

• Tax documentation: The premium statement is a critical document for claiming tax benefits under Section 80D of the Income Tax Act.
• Financial planning: It provides an overview of premium payments, helping users plan their finances effectively.
• Proof of payment: The statement serves as proof of premium payments, ensuring there are no disputes regarding policy status.
• Easy reference: With detailed policy information, the statement simplifies tracking policy coverage and renewal dates.
• Hassle-free claims: Having your premium statement ready can expedite the claim process when filing for reimbursements.
• Access anytime: The ability to download and access the statement anytime ensures convenience for policyholders.
• Environmental benefits: Digital statements reduce paper usage, contributing to eco-friendly practices.

These benefits highlight the importance of maintaining a copy of your premium statement for efficient policy management.

HDFC Ergo General Insurance customer support for premium statements

HDFC Ergo provides robust customer support to assist with queries regarding premium statements. Policyholders can use the following contact options for help:

• Toll-free number: Dial 022 6234 6234 to connect with the HDFC Ergo customer care team.
• Email support: Send your queries to grievance@hdfcergo.com for detailed assistance.
• Live chat: Use the live chat feature on the official website or app for instant support.
• Branch assistance: Visit your nearest HDFC Ergo branch for in-person assistance.
• Self-service portal: Log in to the customer portal on the HDFC Ergo website to download premium statements or access other services.

The customer care team ensures quick resolutions to all policy-related queries, including those regarding downloading and managing premium statements. The multi-channel support system reflects HDFC Ergo’s commitment to customer satisfaction and seamless service delivery.

Steps to pay your HDFC Ergo General insurance premium on the Bajaj Finserv website

Here is how you can pay your insurance premium online on the Bajaj Finserv website:

1. Visit the Bajaj Finserv website

2. Scroll down to the ‘BILLS AND RECHARGES’ section

3. Select ‘INSURANCE’ and enter your registered mobile number and OTP to sign-in

4. Choose your insurance provider from the given list

5. Enter your policy number and click on ‘FETCH YOUR BILL’

6. Select a payment method from the list of available payment options such as credit cards, debit cards, and net banking

7. After choosing your preferred payment mode, enter the requested payment details

8. Check the details you entered and click on 'PAY NOW’

You will receive a notification from Bajaj Finserv after successful payment.

Fees and charges

Depending on the transaction amount and payment mode, a convenience fee of up to 2% (inclusive of applicable taxes) will be charged. For more information on fees and charges, click here.

Note: For failed transactions, the total amount, including charges except taxes, is reversed.