Cherrinet Broadband, a renowned internet service provider, has been delivering high-speed broadband services since its inception. Cherrinet focuses on innovation and reliability, ensuring uninterrupted service through robust infrastructure and advanced technology. They offer high-speed connections, excellent customer support, and tailored packages, making them a preferred choice for residential and business users alike.

Bajaj Pay, the BBPS platform on Bajaj Finserv, offers a seamless solution for broadband bill payments. This platform simplifies the process, allowing you to view, pay, and download broadband bill receipts effortlessly in just a few steps. With Bajaj Pay, you can also manage various other payments, making it a convenient hub for handling multiple financial transactions.

Key benefits of using Bajaj Pay for broadband bill payments:

• Quick payments: Pay your broadband bills directly from your smartphone without any hassle.
• Record management: Download and save digital copies of your broadband bill receipts for future reference.
• Secure transactions: Enjoy reliable and secure payments through the trusted BBPS framework.

Introduction to Cherrinet Broadband services

Cherrinet Broadband offers a variety of services designed to cater to modern internet users. Their high-speed plans are perfect for streaming, gaming, remote work, and education. With speeds ranging from basic to ultra-high, users can choose plans that suit their requirements.

In addition to internet connectivity, Cherrinet provides additional features like parental controls, data usage monitoring, and value-added services for enhanced user experiences. They also offer attractive plans for small businesses, ensuring reliable internet for operational efficiency.

How to contact Cherrinet customer care

If you need assistance with Cherrinet services, their customer care team is available across multiple platforms. Here's how you can contact them:

• Customer support phone numbers: Accessible 24/7 for queries and troubleshooting.
• Email support: Direct communication for specific queries or detailed assistance.
• WhatsApp support: Convenient and real-time help via instant messaging.
• Physical office visit: Available for direct interaction for account and service-related issues.

Cherrinet customer care phone numbers

Purpose	Contact Number
Customer Support	044 49 30 30 30
New Connection	044 45 400 400
Toll-Free Number	1800 - 1037286

Email support and communication channels

For detailed support, customers can use Cherrinet's email services:

• General Support: support@cherrinet.in
• Billing Queries: billing@cherrinet.in
• General Enquiries: enquiry@cherrinet.in

For quick responses, customers can use WhatsApp Support at 735 822 8999. This platform is ideal for resolving minor issues and seeking basic information.

Refund and cancellation policy

Cherrinet Broadband provides a transparent refund and cancellation policy to ensure customer satisfaction. If a customer wishes to cancel their broadband service, they can submit a formal request through email or customer care. Refunds are processed based on the terms and conditions mentioned in the user agreement.

Refunds typically cover unused subscription periods, provided the cancellation complies with the company’s policy. Cherrinet advises customers to carefully review the cancellation terms to understand any applicable deductions or eligibility criteria.

Troubleshooting common customer issues with Cherrinet Broadband

• Internet connectivity issues: Restart the modem or router and check cable connections for any loose ends.
• Slow speed: Test your internet speed using online tools and verify if your plan meets your usage needs.
• Billing queries: Email billing@cherrinet.in for accurate clarification on bills or payment-related issues.
• Account login problems: Reset your password through the Cherrinet portal or contact customer support for assistance.
• Service downtime: Reach out to Cherrinet’s toll-free number to report downtime and seek resolution.