Chennai Bill Payment Support – Pay via Bajaj Finserv

If your payment for the Chennai electricity bill failed but the amount was deducted, it could be due to reasons such as poor internet connectivity, exceeding transaction limits, or incorrect account details.

Steps to Resolve:

1. Check Transaction Status: Log in to the Bajaj Finserv app and navigate to the ‘Payment History’ section. This will help you confirm if the transaction was successful.
2. Wait for Auto-Reversal: In most cases, the deducted amount is refunded automatically within 3–7 working days.
3. Raise a Service Request: If the amount is not reversed within the stipulated time, log in to the app and raise a service request using your registered mobile number.

Pro Tip: Always ensure a stable internet connection and double-check account details before initiating a payment.

Cannot fetch Chennai electricity bill on Bajaj App with account number

Sometimes, users may face difficulties fetching their electricity bill details using their account number. This issue could occur due to incorrect details or a temporary server issue.

Steps to Resolve:

1. Verify Account Details: Double-check the account number and other credentials entered in the app.
2. Update the App: Ensure that you are using the latest version of the Bajaj Finserv app, as updates often fix bugs and improve functionality.
3. Retry After Some Time: Temporary server issues may prevent bill fetching. Wait for a while and try again.
4. Contact Support: If the issue persists, raise a complaint through the app or contact Bajaj Finserv customer support for assistance.

If your payment status is not updated after completing the transaction, it can lead to unnecessary stress. This issue may occur due to delays in communication between the payment gateway and the electricity board.

Steps to Resolve:

1. Check Payment Confirmation: Open the Bajaj Finserv app and check your payment history for a successful transaction status.
2. Wait for Update: Bill status updates may take up to 24 hours.
3. Contact the Electricity Board: If the status remains unchanged, contact the Chennai Electricity Board with your payment reference number.
4. Raise a Complaint: Use the Bajaj Finserv app to raise a service request for further assistance.

OTP delay when paying Chennai electricity bill via Bajaj Finserv app

Receiving an OTP (One-Time Password) is essential for completing secure payments. However, delays in receiving OTPs can disrupt the payment process.

Steps to Resolve:

1. Check Network Connectivity: Ensure your mobile network is stable.
2. Resend OTP: Use the ‘Resend OTP’ option available in the app.
3. Clear Cache: Clear the app’s cache and restart the app to avoid glitches.
4. Contact Support: If the issue persists, contact Bajaj Finserv customer support for assistance.

Wallet amount not refunded after failed Chennai electricity payment

If a failed payment results in the wallet amount not being refunded, it is crucial to act promptly.

Steps to Resolve:

1. Check Wallet Balance: Log in to the app and check if the refunded amount has been credited to your wallet.
2. Wait for Refund: Refunds are typically processed within 3–7 working days.
3. Raise a Query: If the refund is delayed, raise a service request via the Bajaj Finserv app.

Downloading your receipt is essential for record-keeping and proof of payment. If you are unable to download it, follow these steps:

Steps to Resolve:

1. Check Payment History: Navigate to the ‘Payment History’ section in the Bajaj Finserv app to view and download your receipt.
2. Update the App: Ensure you have the latest version of the app installed.
3. Retry After Clearing Cache: Clear the app cache and try downloading the receipt again.

App freezes when paying Chennai electricity bill via Bajaj Finserv

An app freeze can disrupt the payment process, but it is usually easy to resolve.

Steps to Resolve:

1. Restart the App: Close the app and reopen it to resolve minor glitches.
2. Check Device Storage: Ensure your device has sufficient storage and RAM.
3. Update the App: Install the latest version of the Bajaj Finserv app.
4. Reinstall the App: If the problem persists, uninstall and reinstall the app.

Cashback not credited after Chennai electricity bill payment via Bajaj App

Cashback rewards are a great benefit, but delays in crediting can occur.

Steps to Resolve:

1. Check Cashback Terms: Ensure that your transaction meets the cashback eligibility criteria.
2. Wait for Processing: Cashback is typically credited within the timeframe mentioned in the offer terms.
3. Contact Support: If cashback is not credited, raise a service request through the app.

Overcharged on Chennai electricity after paying via Bajaj Finserv – Why?

If you feel you were overcharged, it is important to verify the details and resolve the issue.

Steps to Resolve:

1. Check the Bill: Verify the bill amount on the electricity board’s website.
2. Review Payment Details: Check your payment history in the Bajaj Finserv app.
3. Contact Support: Raise a service request for clarification and resolution.

How to raise a Chennai electricity complaint if paid but service is not updated?

If your payment is successful but the service is not updated, raising a complaint is crucial.

Steps to Raise a Complaint:

1. Log in to the App: Use your registered mobile number to log in.
2. Navigate to ‘Support’: Go to the ‘Help and Support’ section in the app.
3. Submit a Request: Provide details of the transaction, including the reference number.
4. Follow Up: Track your complaint status in the app for updates.