Chandigarh Bill Payment Support – Pay via Bajaj Finserv

Delayed payment status updates can be frustrating. This may occur due to:

• Network or system delays between Bajaj Finserv and the electricity board.
• Issues at the electricity board’s end in processing the payment.

What to do:

• Wait for 24–48 hours, as the payment status may still be updating.
• Check the payment status in the Bajaj Finserv app.
• If the status remains unchanged, raise a complaint through the app or contact customer support.

Payment failed but amount deducted Chandigarh electricity bill paid on Bajaj Finserv

One of the common issues users face is a failed payment where the amount is deducted but not reflected in the electricity board’s records. If this happens while using Bajaj Finserv, follow these steps:

• Check your account dashboard: Log in to the Bajaj Finserv app or website and verify your payment history.
• Review your bank statement: Ensure that the payment was indeed processed from your bank account.
• Contact customer service: If the amount is deducted but the payment is not updated, raise a service request through the Bajaj Finserv app or contact their customer support team via live chat or phone.
• Auto-refund mechanism: Bajaj Finserv’s system ensures that if a payment fails, the deducted amount is automatically refunded within 5–7 working days.

By using Bajaj Finserv, you can track your payment status in real time and resolve such issues efficiently.

Cannot fetch Chandigarh electricity bill on Bajaj app with account number

Sometimes, users may encounter difficulties fetching their electricity bill using their account number. This issue can arise due to:

• Incorrect account details entered during the process.
• Temporary technical glitches in the app or the electricity board’s server.

Steps to resolve:

1. Double-check the account number entered for accuracy.
2. Ensure that the app is updated to the latest version.
3. Wait for a few minutes and try again, as the issue may be temporary.
4. If the problem persists, contact Bajaj Finserv’s customer support for assistance.

OTP delay when paying Chandigarh electricity bill via Bajaj Finserv app

An OTP (One-Time Password) is essential for completing secure transactions. If you experience delays in receiving the OTP:

• Ensure that your registered mobile number is active and has sufficient network coverage.
• Verify that the number registered with Bajaj Finserv is correct.
• Use the ‘Resend OTP’ option available in the app.
• Restart your phone or switch to a stronger network if the issue persists.
• Contact Bajaj Finserv’s support team for further assistance.

Wallet amount not refunded after failed Chandigarh electricity payment

If a payment fails and the amount is deducted from your Bajaj Finserv wallet, it is usually refunded within 5–7 working days. To check the refund status:

• Log in to the Bajaj Finserv app or website and navigate to the wallet section.
• Look for the transaction in question and check the refund status.
• If the refund is delayed beyond the stated period, raise a service request through the app or contact customer support.

Downloading payment receipts is crucial for record-keeping. If you are unable to download your Chandigarh electricity bill receipt after making a payment:

• Check your transaction history in the Bajaj Finserv app or portal.
• Ensure that your device has sufficient storage and a PDF reader installed.
• Try accessing the receipt on a different browser or device.
• If the issue persists, contact Bajaj Finserv’s support team to request a copy of the receipt.

App freezes when paying Chandigarh electricity bill via Bajaj Finserv

Technical glitches, such as app freezes, can disrupt the payment process. To resolve this:

1. Clear the app cache and restart the app.
2. Update the app to the latest version available on your app store.
3. If the issue continues, try using the Bajaj Finserv website to complete the payment.
4. Contact customer support if the problem is not resolved.

Cashback not credited after Chandigarh electricity bill payment via Bajaj app

Bajaj Finserv offers cashback rewards for eligible transactions. If your cashback is not credited:

• Check the eligibility criteria for cashback on the Bajaj Finserv app or website.
• Verify the timeline for cashback credit, as it may take a few days to reflect in your account.
• If the cashback is delayed, raise a query through the app or contact customer support.

Overcharged on Chandigarh electricity after paying via Bajaj Finserv – why?

Overcharging can occur due to:

• Incorrect billing details or balance entries by the electricity board.
• Multiple payments processed for the same bill.

Steps to resolve:

• Verify the bill details and payment history in the Bajaj Finserv app.
• Contact the electricity board to confirm the outstanding balance.
• Raise a dispute through Bajaj Finserv’s customer support to investigate and resolve the issue.

How to raise a Chandigarh electricity complaint if paid but service is not updated

If your electricity service is not updated after payment, follow these steps to raise a complaint:

1. Open the Bajaj Finserv app and navigate to the ‘Support’ section.
2. Select the relevant payment transaction and click on ‘Raise a Complaint.’
3. Provide all necessary details, such as the transaction ID and account number.
4. Submit the complaint and track its status in the app.

Bajaj Finserv ensures that all complaints are addressed promptly to provide users with a hassle-free experience.